I recently purchased a XPS 8700 WIN 8.0 that only came with a driver disk. I had PowerDVD software installed as bundled software. The first time I ran it last week, it suggested I get the free updates. When I downloaded the updates, PowerDVD would not install. I got no help from CyberMedia and I have been waiting a week for a reply from Dell Support. I just want to know, how can I reinstall what I had originally? I believe it was version 10. Since newer computers do not come with software discs, it must be on the hard drive. When I go to the Dell Support website to download the software, I just get stuck and no preinstalled software shows up under my service tag. Ideas??
You could try a System Restore to last date available before you tried to update. (NOTE: NOT a System Reset or System Refresh)
Restore shouldn't affect personal files but always good to back up on external media first.
Forum Member since 2004
I am not a Dell employee
If you purchased it as additional software when you customised your system prior to purchase the installer should be available from the Dell Digital Delivery Application:
Otherwise if it was prebundled without additional/optional purchase, it should be in My Dell Downloads:
Use 32 Bit Internet Explorer on the desktop when using My Dell Downloads.
I had no luck earlier with Dell Downloads - the site didn't work right - I just keep getting caught in loops that don't take me anywhere. I only tried Firefox & IE - but I don't know if it was 32 bit or 64 bit. I am guessing 64 bit. How can I tell what version I am running?? About IE doesn't specify 32 or 64 bit. But I do have a 64 bit system.Why is the website so picky anyway??
BTW, out of frustration I went online and purchased the software outright. So now I am just trying to figure this problem out....
Launch iexplore.exe from the C:\Program Files (x86)\Internet Explorer folder.
Still no luck with IE 32-bit. I go to the download center, they ask me to sign in, I do, then I'm back to the start page, they ask to sign in, I do, then it's back to start again.