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Last reply by 08-20-2013 Solved
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2 Bronze
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Win Vista OS reinstall SM Bus controller

Hi - I recently had a DellDock App. error that would not recover and had to do an OS reinstall. I was advised and thought I followed the proper procedure by installing the OS Vista disc and it is up and working - seems ok, But after doing a device manager check I now see that it is reporting  the SM bus controller is not working correctly and/or has no driver installed. I then looked this problem up and Dell recommends the driver be installed in a specific order, that I`m afraid I have missed doing-oops.

Can I still install the driver safely or ?. Thank You.

Solution (1)

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6 Thallium
1172

You need to install the Intel chipset software, which is available from Intel's download site as well as Dell.

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Replies (5)
4 Beryllium
1172

Hi RandyC123,

It is always advised to install the drivers in proper sequence, so that you don't face any functionality issue. You may still go ahead and install the drivers right now. There shall be no harm in doing so. Please share the exact system model if you need any assistance with the drivers.

Also, share the Hardware Ids of the device which has a bang in the Device Manager, this will assist me to identify device and its drivers. Here are the steps:

  • Open Device Manager.
  • Select your device and right click on it.
  • Click Properties from the drop down list.
  • Click Details and then click Device description button to select Hardware Ids.
  • Share the Hardware Ids mentioned under Value.

Please reply if you have any questions.


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2 Bronze
2 Bronze
1172

Oh Ok Thank You

Here is the ID`s

PCI\VEN_8086&DEV_2930&SUBSYS_020D1028&REV_02

PCI\VEN_8086&DEV_2930&SUBSYS_020D1028

PCI\VEN_8086&DEV_2930&CC_0C0500

PCI\VEN_8086&DEV_2930&CC_0C05

6 Thallium
1173

You need to install the Intel chipset software, which is available from Intel's download site as well as Dell.

2 Bronze
2 Bronze
1172

Thank-You for the great support. I`m up and running all seems ship-shape. Great site products and support.

4 Beryllium
1172

Hi RandyC123,

Glad to know that the issue is resolved for you. Feel free to reach out to us if you need any assistance in future.


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