1 Copper

Win7/64-bit Factory Image DVD for XPS8500?

The latest Windows update just destroyed my XPS8500 boot sectors and all.  Where can I download an factory image ISO for the recovery DVD?  or if I must where can I order a recovery DVD?  I need Win7 Home Ed. for 64-bit.  The Dell Recovery destroyed the boot sector on the hard drive, so I have to have a bootable DVD to reinstall.

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1 Reply
7- Thorium

Re: Win7/64-bit Factory Image DVD for XPS8500?

Nowhere.  Dell does not provide "Factory Image Download ISO's"  I am not aware of ANY vendor that does.

Dell does have a paid service called XIMAGE but that is not for consumers.

Request Reinstall DVD's from customer service.

Report Unresolved Customer Service Issues

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
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