Highlighted
Guru 42
Copper

Windows 10 on Optiplex 7040: Windows 7 is installed and Windows 10 DVD does not work.

Optiplex 7040's were supposed to ship with Windows 10. They have Windows 7 on them.

First issue, the DVD that comes with the Optiplex 7040 does not work. I've tried the different BIOS settings, doesn't matter. I've tried every option on the DVD, never get an option to install Windows 10. Every option takes me to reset or restore Windows 10.

Is this the correct DVD? What's up with this?

I downloaded the Windows 10 ISO, and installed Windows 10 with no issues, other than now I need a license key. I worked through an online chat with Microsoft to verify the product key, and from that computer I made an image to push down to the others.  Hopefully I will not have any licensing issues on these computers in the future. 

By Microsoft definition of "You bought a new device running Windows 10," there should be an assigned "Product key." --> Pre–installed on your device, included with the device packaging, or included as a card or on the Certificate of Authenticity (COA) attached to the device."

Does Dell issue a product key for Windows 10? 

I've never seen one on any Dell documentation. On the Dell Optiplex 9020's there is a sticker on them that says "Windows 7 Pro" and it has a product key. 

On the new Optiplex 7040's (that are supposed to be licensed for Windows 10) there is no such sticker. No Windows 7 or Windows 10 license key. 

0 Kudos
6 Replies
Uranium

RE: Windows 10 on Optiplex 7040: Windows 7 is installed and Windows 10 DVD does not work.

Nobody issues a key for 8 or 10 its in the bios.

There should be a Windows Genuine label that says Windows or PRO windows.



Report Unresolved Customer Service Issues
here

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support






Get Support on Twitter @DellCaresPro

0 Kudos
Guru 42
Copper

RE: Windows 10 on Optiplex 7040: Windows 7 is installed and Windows 10 DVD does not work.

If I start from scratch using the Microsoft ISO, it asks for a license number.  

If there is no longer a sticker with a license number, as shown in the diagram, what do I use when it asks for a license number?

0 Kudos
Guru 42
Copper

RE: Windows 10 on Optiplex 7040: Windows 7 is installed and Windows 10 DVD does not work.

RE: >> Nobody issues a key for 8 or 10 its in the bios.

From: support.microsoft.com/.../windows-10-activation

You bought a new or refurbished device running Windows 10.  

Product key (Preinstalled on your device, included with the device packaging, or included as a card or on the Certificate of Authenticity (COA) attached to the device.)

0 Kudos
Uranium

RE: Windows 10 on Optiplex 7040: Windows 7 is installed and Windows 10 DVD does not work.

The procedure is as follows.

You make a bootable USB or DVD for windows 10 creators edition 1703.

You boot and clean install windows 10.

When it gets to the screen where it asks for a product key you press the "I don't have a key Button"

It will then ask Home or PRO.

You have to choose the same version as is on the WINDOWS GENUINE sticker.  If it doesnt say PRO its HOME.

ITEM 7 below is the Windows Genuine Sticker typical on DELL



You then proceed with the regular install.

Once done you go online and Activate windows.  

This should happen automatically.

If it does not download ShowKeyPlus

https://github.com/Superfly-Inc/ShowKeyPlus/releases

Run it and it will show your key if its in Bios.


Report Unresolved Customer Service Issues
here

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support






Get Support on Twitter @DellCaresPro

0 Kudos
Philip_Yip
Indium

RE: Windows 10 on Optiplex 7040: Windows 7 is installed and Windows 10 DVD does not work.

Dell OEM Licensing

OptiPlex 7040's should have a System License Internal Code (SLIC) of 2.1 to use with Windows 7 Pro OEM and Microsoft Digital Marker (MSDM) with a unique 25 digit Product Key for Windows 10 Pro OEM embedded in the ACPI tables of the UEFI BIOS. More details on looking these up using RW-Everything is available here:

http://dellwindowsreinstallationguide.com/the-oem-product-key-and-oem-system-locked-preinstallation/ 

Activation of Windows 10 Pro using the MSDM

Windows 10 version 1703 installation media should automatically pickup the MSDM key and automatically select the correct Edition of Windows 10 Pro to install (UEFI Boot Enabled, Legacy ROMs Disabled and Secure Boot Enabled). If it does not manually input the key from the MSDM... For best results see here:

http://dellwindowsreinstallationguide.com/download-windows-10-rs2-version-1703-build-15063-creators-... 

Activation of Windows 10 Pro using the SLIC

You can activate Windows 10 using the SLIC 2.1. This shouldn't be necessary but will work if for some reason a MSDM table doesn't show up or you still experience activation issues.

Essentially this activation mechanism mimics that of a Windows 7 Pro to Windows 10 Pro upgrade install. 

To do this you will need to reinstall Windows 7 Pro using the Dell Windows 7 Pro Skylake .iso (Secure Boot Disabled and Legacy ROMs Enabled). More details here:

http://dellwindowsreinstallationguide.com/download-dell-windows-7-64-bit-reinstallation-sp2-oem-iso-... 

After Windows 7 Pro is installed, alongside the drivers for internet connectivity. Generate a genuine ticket using gatherosstate.exe (from the Windows 10 installation media). Copy the generated genuineticket.xml file to an external hard drive. See here for more details:

http://dellwindowsreinstallationguide.com/the-initial-clean-install-of-windows-10-using-a-faded-wind...  

Then perform a clean installation of Windows 10 Pro (UEFI Boot Enabled, Legacy ROMs Disabled and Secure Boot Enabled):

http://dellwindowsreinstallationguide.com/download-windows-10-rs2-version-1703-build-15063-creators-...  

During installation do not input a product key and install Windows 10 Pro. After installation open the folder C:\ProgramData\Microsoft\Windows\ClipSVC\GenuineTicket and copy the GenuineTicket.xml file. Restart your computer. After the restart the computer's hardware details will be submitted to a Microsoft Product Activation server and your system will be made a Windows 10 Pro Device.

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
0 Kudos
rdunnill
Iridium

RE: Windows 10 on Optiplex 7040: Windows 7 is installed and Windows 10 DVD does not work.

I had to kludge activating my 7040 SFF with Windows 10, even though it has a bundled license.

0 Kudos