Darlyn
2 Bronze

Windows XP computer won't wake up

Hi, I've been using my computer for years without a problem when all of a sudden 2 weeks ago, it won't wake up from sleep and whines loudly when playing a simple game. I am running windows xp, version 5.1.2600 service pack 3 build 2600,Inspiron 530, processor x86 Family 6 model 15 stepping 13 genuineintel ~1995 mhz, and have plenty of memory left. I can't figure this out and have been trying to fix the problem for 2 weeks. Please, any suggestions or help would be appreciated. I don't know much about the workings of a computer.

Thanks, Darlyn

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11 Replies
RoHe
8 Krypton

Re: Windows XP computer won't wake up

Reboot and press F12 before Windows starts to load.

Go to Utilities partition and run all the hardware diagnostics. Hard drive and memory tests may take a very long time so be patient. Write down any error messages you may receive.

Whining noise might be a fan or even a failing hard drive, so be sure to back everything up on external media (eg, external hard drive, DVDs, etc) asap just to be safe.

Ron

   Forum Member since 2004
   I'm not a Dell employee

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Darlyn
2 Bronze

Re: Windows XP computer won't wake up

Thank you RoHe, I went into BIOS and ran the diagnostics and only came up with two errors: Error Code 1100:012A

Msg: Diskette the driver did not respond in a fixed time to an access attempt and 1100:042A with the same message. I have no idea what that means or how to correct it. I do appreciate your help though.

Darlyn

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RoHe
8 Krypton

Re: Windows XP computer won't wake up

You didn't go into BIOS to run the diagnostics. You ran them from a hidden partition on the hard drive. :emotion-5:

You'd get that error about the diskette drive if you didn't have a floppy disk in the drive. So you might want to run that diskette drive test again with a formatted floppy in the drive.

So the question is still about noise.  I'd back up on external media asap in case the hard drive is making the noise. Power off, unplug and press/hold power button for ~15 sec. Open the case and very gently check that the CPU fan and video card fan (if it has a video card fan) are free of dust and their blades turn freely. Use canned air to blow out all the dust bunnies from all fans, CPU heat sink (caution: heat sink may be HOT!) and case air vents. Make sure the 4 screws holding the heat sink in place are tight, but do NOT loosen them. Also check that wires or cables not are hitting any fan blades.

If you're careful you might boot up with the case open to see if you can find out where the noise is coming from. It might be the heat sink fan, video card fan or power supply fan or a drive.

After you fix the noise issue, then you can work on the wake issue, which might be software and unrelated to the noise. Aside from not waking (and the noise) does it cold boot normally and work ok?

Ron

   Forum Member since 2004
   I'm not a Dell employee

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Darlyn
2 Bronze

Re: Windows XP computer won't wake up

I removed the cover and shot out about a pound of dust. It didn't do any good though. Still sounding like it's struggling when playing a game, like something else major is running in the background. It might be time to restore to factory if I can find the disk. Sometimes it will boot up on the first try other times it just whines loudly and I have to try again. I also noticed my google homepage is not going to the page I have set. I think I have a virus or something. Thanks for taking the time to work with me. I'm glad I found this forum. Darlyn

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rdunnill
6 Indium

Re: Windows XP computer won't wake up

This sounds like malware. You have a few options, one being a rescue disk you can put together if you have access to a "clean" computer. Another is a clean install of XP.

If your operating system is XP Home, seeing as support for XP is ending within a year, this would be a wonderful time to clean-install Windows 7 Home Premium. That would knock out the malware infestation immediately, after which you could use the free Microsoft Security Essentials to clean out your infected data files.

You can download a Windows 7 install disc ISO from Digital River to a clean computer, burn it to DVD and use it to install. Once installed, you can use it for up to thirty days without activating; if you don't like it, you can revert to XP.

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RoHe
8 Krypton

Re: Windows XP computer won't wake up

Be sure to back up all your personal files on external hard drive, CDs, or DVDs before reinstalling XP or upgrading to a different OS.  Keep in mind that you will have to purchase a license for Win 7 if you decide to upgrade.

You might want to start a thread on www.spywarehammer.com. The experts there can help you scan for and remove malware for free. Many of the people over there also help out here so mention you were sent there from here. You might even include a link to this thread in your first post there.

Be sure to read/follow the instructions on the spywarehammer home page about how to start a thread.

Ron

   Forum Member since 2004
   I'm not a Dell employee

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rdunnill
6 Indium

Re: Windows XP computer won't wake up

I removed the cover and shot out about a pound of dust.

Dust can also build up behind the front bezel; it's worth removing and checking behind if you can.

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Bugbatter
7 Thorium

Re: Windows XP computer won't wake up

Hi Darlyn,

I think I have a virus or something.

 If I were you, I'd try RoHe's suggestion. If you post the required DDS logs on the Malware Removal Forum at SpywareHammer the staff trained in malware removal will walk you through the diagnostic logs and a cleanup.  They will also let you know what security software needs to be updated. They do not use remote access but will advise you step-by-step on what you can do. Please do not attempt to run any additional scans, install software, or use any other tools until an analyst can advise you on the next step. Please use the same username there as you have here. Help is free, but you will need to register there and follow the posting instructions.

The instructions will inform you of where to download DDS and how to run a scan to post the output information. Don't forget to check your email and click on the link they send you in order to confirm your registration.


Windows Insider MVP 2016 - Present

Microsoft MVP - Consumer Security 2006-2016

Social Media and Community Professional

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Bugbatter
7 Thorium

Re: Windows XP computer won't wake up

Darlyn,

Your membership at SpywareHammer was approved yesterday shortly after you registered. Staff is waiting for your post. They will evaluate hardware and software issues.


Windows Insider MVP 2016 - Present

Microsoft MVP - Consumer Security 2006-2016

Social Media and Community Professional

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