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Wireless Mouse and Keyboard Issues
I have to remove and replace my wireless adapter for my Dell Wireless Keyboard and Mouse in order to input anything to my Dell Inspiron 620, with Win 7 SP1, 64-bit after the computer has been asleep. I have checked the properties and both the mouse and keyboard are checked to allow them to wake up the computer. This behavior started about a month ago, and is very consistent. The mouse, or the keyboard, will wake up the computer and turn on the monitor, so I get my desktop, but neither will provide any input. What settings or registry entries will eliminate my having to remove and replace the wireless adapter. Thanks.
RoHe
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April 23rd, 2015 20:00
You can try this:
Open Device Manager and expand list under USB. Then double-click on a USB root hub. Click Power Management tab and UNcheck the box "Allow PC to turn off...". Click OK back to Device Manager and repeat for all root hubs.
Then expand list under Human Interface Devices and look for a Power Management tab for each HID entry. Uncheck the boxes "Allow PC to turn off..".
Exit Device Manager when done and reboot. See if that solves the problem.
shelquis
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April 24th, 2015 05:00
Hi RoHe. Short answer - I did. It didn't. If you've got any other suggestions, I'd like to try 'em.
What system effects occur by removing and replacing the wireless adapter? That's the only thing it takes to get back to work. Shutting down or restarting will also do it, but removing and replacing the wireless adapter is a lot quicker, but it'd be even quicker to not have to do that. Thanks.
RoHe
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April 24th, 2015 10:00
It's usually something to do with power settings. So the other place you need to look is in your Power options in Windows.
For example, Selective Suspend could be causing your problem.
shelquis
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April 24th, 2015 16:00
OK, thanks RoHe. After reading the link you provided, http://www.sevenforums.com/tutorials/147369-usb-selective-suspend-turn-off.html?s=4a15f3ec09c206e7b71c099c607316f3, it looks like I want Selective Suspend enabled. I checked and that's what I've got. I went down the Device Manager and checked all the don't turn off, and allow to wake up boxes that I could. Same behavior. Bummer. Any other ideas?
what is it that removing and replacing the wireless adapter does? What setting or registry edit will ensure that happens without physically removing and replacing. Thanks.
RoHe
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April 24th, 2015 17:00
Disconnecting and reconnecting the dongle forces the PC to see that a new USB device is connected, just like when you connect any other USB device.
I think you want Selective Suspend disabled.
You may also want to disable Hybrid Sleep.
And if this K+M uses its own specific driver (vs. a generic Windows driver), see if there's a new update for the driver.
BTW: Are you connecting the dongle to a rear USB port, and have you tried different rear USB ports?
shelquis
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April 24th, 2015 18:00
shelquis
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April 24th, 2015 18:00
OK, I'll make that change tonight before I go to bed. I'll let you know tomorrow if anything changes.
RoHe
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April 24th, 2015 18:00
Yes, but...
Now that you've made all those changes, have you tried connecting the dongle directly to a rear port? The PC is seeing the hub so it doesn't know Human Interface Devices connected via the hub and may turn the hub off.
shelquis
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April 25th, 2015 05:00
Well, Darn. I was optimistic, but no change in behavior. The reason I was optimistic was that when I moved the wireless adapter to the back of the computer, I got a window saying that a new device was found and drivers were being installed. I took that as good news, but...................:emotion-6:
pea1052nut
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April 25th, 2015 07:00
I'm not sure if there is a default setting for your Keyboard and mouse. I'd do that and get the USB extender
works great for me on my DT 755 line of site is always better. And I know this is a Dell site go with the LOGITECH K800 and at least a x mouse.
Best of luck
RoHe
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April 26th, 2015 19:00
Manually set a system restore point to be safe, and then delete the USB root hubs in Device Manager. Then reboot with the dongle connected directly to a rear USB port. Windows should reinstall the USB drivers. See if that helps.
Note: When you delete the root hub driving the mouse, it will cease to work, so save that one for last. And you may have to force a shutdown afterwards, since mouse and keyboard won't be working after the root hubs are deleted.
And I'd back up personal files on external media too, in addition to setting the restore point. Or better yet, image the hard drive to be safe.
shelquis
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April 26th, 2015 20:00
I've got 2 Root Hubs and I don't know how to tell which one has the dongle.
RoHe
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April 27th, 2015 12:00
Double click the root hub and click its Power tab. It should tell you something about what device is connected, eg Human Interface Device (HID).
shelquis
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April 27th, 2015 14:00
OK RoHe, thanks for sticking with me. I uninstalled both Root Hubs. You said to delete, did you mean uninstall? I didn't see an option to delete, so I uninstalled. Then I shut down and restated the computer. The uninstall had no affect on my problem. Either the mouse or keyboard will wake the computer, but the cursor is frozen, and the mouse won't move it, and I can't make any keyboard input. It's as if the K&M will wake the computer, but nothing wakes the K&M (but neither of them are checked to allow the computer to turn them off). The only way to unfreeze the cursor is to remove and replace the dongle.
At the risk of confusing things, I pulled out an old USB mouse and plugged it in. Well, it won't wake the computer, but if I wake the computer with the wireless M or K, the USB mouse will move the frozen cursor.
I spent several hours today trying different USB ports, both front and back, and directly swapping ports for the USB Mouse and the Dongle. Nothing changed the behavior I described above.
Hope you've got some more ideas for me to try. Thanks.
RoHe
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April 27th, 2015 17:00
Delete / Uninstall, it's the same difference. :emotion-4:
Now I think you need to play with your power option settings. Open your Power plan (search: power options in Win 7).
Select your plan, if you have your own vs. the default plan. Either way, then click Change Advanced Settings. Under Sleep, disable Hybrid Sleep, and under USB, disable USB Selective Suspend. Save the changes, reboot and see what happens now...