Per the User's Guide, the AC411 are only supported in Windows 7 SP1 and Windows 8. Open the User's Guide to page 5 and make sure your setup is the same.
What state is the LED on the AC411 remote control? Right click the speaker icon on the taskbar, click Playback devices. What is listed?
Blue LED is blinking (slowly). Playback devices listed are: 1) Bluetooth Headphones, 2) Bluetooth Headset, and 3) Speakers (Realtek High-def Audio). The 1st 2 are shown as disconnected.
Per the guide, blinking means that the AC411 is NOT paired correctly. Disconnect the power cord from the AC411 woofer, wait 10 seconds. Plug it back in. Press and hold the Bluetooth button on the AC411 remote control for two seconds to enable device search. If it does not stop blinking, the Bluetooth in the laptop is not set correctly.
So, I finally just installed the driver that said Bluetooth Headset (after having to hold down the bluetooth button while opening the "search for devices" function in my control panel). Once installed, I had to click on that device and go through an additional step to check the box that said "listen to music." THAT is what finally connected the speakers to my system. This is totally inobvious and should be clarified by DELL in the instructions.
Hi. I am having the exact same problem and cannot figure out a solution. I also tried going to bluetooth settings and pairing the speakers but i cannot get any sound.
I did try the suggested solution of unplugging/replugging in the device.
After i paired the device it couldn't find it in the "add a device" search.