Utemetsu
2 Iron

Re: X-Fi Screech of Death

I hate to break it to you Paul, but my guess is that SoD blew your speakers. If thats the only sound that you can get from your speakers as the sound, then they are definately blown.

 

Im gonna cross my fingers and hope for a Creative solution to all of this >.<

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Gabhan
2 Iron

Re: X-Fi Screech of Death

Now you have me worried. I was turning up the volume on my speakers and lowering the control panel volume in Vista to minimise the number of SODs I was getting. Now I am wondering if that's a bad plan. If my speaker volume is high, and there is an SOD, I'm probably much more likely to blow the guts out of the speakers!!

 

Surely Dell can get a hold of the Beta driver Creative are testing and release it for the Dell Franken-cards (as a Beta - or plead with Creative to open the Beta to Dell cards). Anything is better than blown speakers!!! Or Dell need to issue an immediate recall of all X-Fi cards and replace them with a non-Creative equivalent that is tested with Vista and has similar features / price. If this were any other industry that is what would have to happen - especially if the sound card is blowing speakers..

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paulbeattie87
3 Argentium

Re: X-Fi Screech of Death

Thankfully the speakers are fine its the audio being output by the X-Fi has a lot of static. I sent a unresolved complaints form to Dell UK yesterday evening which states to expect a reply within 1 business day. So far 1 business day has passed.

 

Dell don't seem intrested in dealing with the issue with really doesn't surprise me.  My dealings with the first screech I had with the computer wasn't the best. 

 

What else can I do to get Dell to fix the problem.

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Gabhan
2 Iron

Re: X-Fi Screech of Death

At least the speakers are OK. You had me (more) worried there...

 

Still - isn't a Dell recall the only option for anyone who bought a Creative X-Fi card and Vista OS with their Dell system?

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Highlighted
Moderator
Moderator

Re: X-Fi Screech of Death

Creative has learned from Dell that some of the XPS users are complaining about some squeeching noise heard from the X-Fi sound cards. Creative is not able to reproduce the issue on the XPS 420 system that they borrowed from Dell. To further investigate this -

a) Creative will send the users a (beta) driver package to test on their Dell XPS system.
b) This beta driver would generate a text log, which we hope users will then send back to Creative for further analysis.
c) And, if it is deemed needed, Creative would get in touch with the users for further investigation/discussion.

So, send me the following information in a private message if you want to join in the discussion with Creative:
Name:
Shipping address:
Phone:
Service tag number:
Reason:
Sound card - XtremeMusic or XtremeGamer:
Driver version tested:
Operating System:
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Toronto699
4 Beryllium

Re: X-Fi Screech of Death

Dell or creative can come pick up my Screecing XPS 720 , anytime. as its screeches more the a 3 or 4 times a day.. or  Dell could search for the screeching XPS 720 i returned 6 months ago .

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Toronto699
4 Beryllium

Re: X-Fi Screech of Death

further note on creative drivers  according to the Mods at the creative soundblaster forum there will be new drivers released before the end of augest. and the beta 2.18.0000 on the creative website will not install on my xps 720 vista xtremegamer pc. further reading on the Mods comments at the  creative soundblaster forum , the mods say any screech static , noise issues have been closed for the past 2 years.  
Message Edited by Toronto699 on 07-09-2008 04:34 PM
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paulbeattie87
3 Argentium

Re: X-Fi Screech of Death

Chris thanks for the reply, I will send you the details shortly.

 

I for one cannot believe Creative never found a problem, in that case I want Dell to delver a brand new XPS 420 to me since this one is ovbiously faulty. 

 

Being honest with you Chris, I have spent enough time on the phone to various support technicians, on forums reading others stories that I am at the point where I feel like requesting a new 420 each time it screeches until I get one which doesn't. Yours is the first reply I have had from anybody at Dell in nearly 3 weeks, that in itself is shocking. I see even today Dell fail to take a unresolved support request seriously. 

 

I know you cant talk about legal proceedings against Dell on these forums , so far I have went through everything I can with Dell and its now at the point where getting legal is the only way to get a resolution. Ignoring emails and support requests is no way to treat customers. I'm still waiting for a response to several emails I sent in early March. Thats 4 months ago.

 

If theirs one thing that really irritates me its big companies like Dell thinking they can treat customers like something they stepped in. I cant and wont tolerate it. Sorry but this is the final straw.

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paulbeattie87
3 Argentium

Re: X-Fi Screech of Death


@Toronto699 wrote:
further note on creative drivers  according to the Mods at the creative soundblaster forum there will be new drivers released before the end of augest. and the beta 2.18.0000 on the creative website will not install on my xps 720 vista xtremegamer pc. further reading on the Mods comments at the  creative soundblaster forum , the mods say any screech static , noise issues have been closed for the past 2 years.  
Message Edited by Toronto699 on 07-09-2008 04:34 PM

Looks like you got the same research as me, it only happens on Dell soundcards. I have a friend with a XtremeGamer who has no issues no matter how long the computer is on for. 5-6 hours and the sound is not useable on mine.

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Re: X-Fi Screech of Death

How can I find out which driver version I have?

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