Press the start button and type "device manager". Click Ok on the UAC window which appears and up pops Device manager.
In the list double click on sound,video and game controllers, in the second list which appears right click on the Creative SB X-Fi and select properties. In the next window that opens click the "driver" tab at the top and the version will be displayed.
I couldn't put up with that for 8 months, at the very latest Dell have until the 31st of this month to find a solution and fix my problem. If not they can get the computer back on a matter of principal for the shocking customer service.
As happy as I am with this computer apart from the soundcard I am more than prepared to buy a new hard drive as even 1TB ones are cheap now and backup all my data and settings and send it back to Dell. The computer is faulty and clearly Dell don't know how to fix it. I will have had it 6 months at the end of August at which point the sales of goods act says I have to prove the computer was faulty when I bought it, currently Dell have to provide it was not faulty when it was sold to me.
That's a great suggestion Gabhan, with my dealings with Dell this seems unlikely.
I really liked this computer but I listen to something most of the time when I'm using the computer whether its music or spoken word the soundcard is generally in use. That is why for me this problem cannot go on.
All my attempts to replace any of the parts in the computer to a different one has resolved in nothing. Ofcourse im allowed to buy my own and put in, but why should i do this when i bought and paid for the product as complete?
i´ve also offered them to put different parts in the computer as a test, share my ideas with a engineer etc, but even this resolves in nothing.
I´m convinced that something in the 630 (MOBO?) doesn´t fit properly, either it´s the device itself or it´s the driver. But Dell sticks to the 630s current spec despite some costumers has replaced parts with positive results.
I did change my graphics driver (nVidia 8800GT) to version 126.96.36.19919 about 24 hours ago, and haven't heard a screech yet - but that wasn't unusual - I was only getting about one a day. My PC is on 24x7 as I work from home. As soon as I hear a screech I will post a message. I had taken remedial action to lower my control panel volume (45%), but I will increase that again (80%) just to see if the graphics driver has had any effect. Would be interesting if the two were linked...