XPS 18 - wake from Bluetooth keyboard or mouse

Is there any mechanism to get help with this? I have looked through the device manager and control panel to check for any relevant settings.

Hi jcsbanks,

I would advise that you right click on the keyboard and mouse installed on your computer which you will find under ‘keyboards’ and ‘Mice and other pointing device’ in the device manager. There you should find the ‘Power management’. Where you will be able to setup "Allow this device to wake the computer"

Please let me know if this helps.

There is no power management tab for these two devices, only general, driver, details, events. None of these have any power management options.

Hi jcsbanks,

I would advise you to enable the ‘USB Wake Support’ in the BIOS and then find the ‘Power management’ under Keyboard and mouse in device manager. Where you will be able to setup "Allow this device to wake the computer"

Hi jcsbanks,

I am sorry for the delayed response. I would suggest you to reinstall the keyboard and mouse application from the link below to check for issue resolution.

http://dell.to/14YGeH2

Please let me know if this helps.

Thanks, I've done that. Nothing has changed, no other options appear. I attempted to upgrade the firmware of the keyboard and mouse using the downloaded utility, but it failed at the point of trying to pair with the keyboard or mouse (which still work). I also checked Intel(R) Centrino(R) Wireless Bluetooth(R) 4.0 + High Speed Adapter in device manager and the option "allow the computer to turn off this device to save power" was enabled, disabling it didn't make any difference. The option below it was greyed out and disabled "allow this device to wake the computer".

Would it therefore appear that the Bluetooth controller or driver for it doesn't have the ability to wake the computer?

Can you advise if wake from Bluetooth keyboard or mouse is a feature of the XPS 18?

Hi  jcsbanks,

I would suggest you to open the ‘Dell Unifying Software’ application installed and check if you find the option of USB wake.

Please let me know if this helps.

Thanks, unfortunately there is no such option I can find.

Hi jcsbanks,

I would suggest you to follow the steps below and check for issue resolution.

1. Start the computer and go into the BIOS.
2. Change the UEFI to Legacy mode and save the changes by pressing F10.
3. Restart the computer to the BIOS again.
4. Enable the USB wake support and save the changes by pressing F10.
5. Restart the system and change it back to UEFI from Legacy mode.
6. Save the changes by pressing F10 and restart the system to the operating system.

Please let me know if this helps.

I cannot find USB wake support in any of the menus or submenus of the BIOS. I have reverted to UEFI with no changes to be able to boot the system again. It looks like you are advising me based on another system. Is there a product specialist for the XPS 18 that you can upgrade this request to? Is it possible we are chasing an unavailable feature?

Hi jcsbanks,

I will need to check this with our concerned team. Please send me a private message with the computer's service tag, Name registered during the system purchase and email address so that I can assist you further. To send a private message, click on my name and select start conversation.

jcsbanks,

If you disable Intel Rapid Start Technology feature in bios setup (Advanced tab), the USB Wake Support option will appear for you to Enable.

-jttran

Are you aware of Hybrid Sleep and Hibernation waking procedures in Windows 8? The keyboard or mouse will not wake  the computer when it is in Hybrid Sleep or Hibernation. It requires a brief press of the power button to wake the computer. You can change some settings in Power Options.