roberts6
1 Copper

RE: XPS 2710 (mid 2012) and Windows 10

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Quite frankly, I can't believe what I am reading.  I have also read on DELL's web site that they are not going to support the DELL XPS 2710 for Windows 10.  When I bought my DELL XPS 2710 from DELL, fully loaded and at a cost of over 2600 dollars, it came with Windows 8.  Now we are being told that the very next release of Windows can't run on it.  This is ridiculous.  DELL should be *** for this outrage.  If a class action law suit is started I will participate and I will never buy another DELL product again.

RoHe
6 Indium

RE: XPS 2710 (mid 2012) and Windows 10

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This is ridiculous

Other PC makers aren't supporting every single model they ever made with Win 10 either, so why the rant? 

In the past, Microsoft never offered a free OS upgrade, and most users kept the factory installed OS for the life of the PC. If they wanted a newer version, they had to buy it.

You have a fully functional PC with Win 8 (hopefully, it has Win 8.1 now) which is what you paid for. And Microsoft will be supporting Win 8.1 until January 10, 2023 so there's lots of life left in that version.

Some people have successfully updated the 2710 to Win 10, even though Dell says they haven't tested it for compatibility. So you can try to update, if it's that important to you, but Dell won't guarantee that it updates.

Frankly, I prefer Win 8.1 (with free Classic Shell) to Win 10. And I may actually revert my Inspiron laptop back to 8.1.

Ron

   Forum Member since 2004
   I am not a Dell employee

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Philip_Yip
5 Iridium

RE: XPS 2710 (mid 2012) and Windows 10

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Ensure you have the latest BIOS update installed for your system. Continue using Windows 8.1 for now until Windows 10 TH2 is released. Windows 10 TH2 will likely alleviate many of the issues users are experiencing with Windows 10 TH1.

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
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orangebandit
1 Nickel

RE: XPS 2710 (mid 2012) and Windows 10

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Let me know where to sign up!  I second everything you said.

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tshin_99
1 Copper

RE: XPS 2710 (mid 2012) and Windows 10

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I am having the same problem now.  Were you able to fix this?

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roberts6
1 Copper

RE: XPS 2710 (mid 2012) and Windows 10

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Within the past couple of weeks my $2600 DELL XPS One 2710 has stopped working completely.  I was able to get it to start a couple of times but not anymore.  It just shows me a black screen, no POST, access to the BIOS etc.  I'm not going to sink any money into a piece of *** that can't even run the next operating system that came after it.  The incredibly large number of people that have experienced total failures from DELL's computers tells it all.  We are even experiencing a large number of failures at work from completely different DELL workstations (Z800's).  None of the computers I ever built just died on me and I have been building them since the 1980s.  This will be my first and last AIO and certainly my last DELL product if this is how they support their customers.  It's just a 2600 monitor now by using its HDMI port.

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RoHe
6 Indium

RE: XPS 2710 (mid 2012) and Windows 10

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You should be ranting at Microsoft. It's entirely their fault because they kept pushing everyone to upgrade to Win 10 which kills perfectly good systems.

Read the last post by Rabb238 here.

Working inside a PC while the power is on can be very dangerous. If you follow his method, you do so entirely at your own risk!

Keep in mind that his approach may not even work for anyone else. AFAIK, he's the only one who has lived to talk about this potential fix for the problems caused by Win 10 on the XPS 2710.

And if it does work for you, be sure NOT to upgrade to Win 10 ever again...

Ron

   Forum Member since 2004
   I am not a Dell employee

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roberts6
1 Copper

RE: XPS 2710 (mid 2012) and Windows 10

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Well, if I hadn't seen it with my own eyes I wouldn't have believed it.  I decided to have one more go at this pathetic 2710.  I'm posting this in case someone else may benefit from it.  My opinion of DELL hasn't change Rohe and it won't.  DELL not supporting a system they sold as top of the line and cutting edge at such a price is not how responsible companies treat their customers.  At least not the ones that want to stay in business.  Also, I hardly feel it is likely that Microsoft has released a killer operating system that is taking out computers all over the world.  I think that would make the news.  Perhaps Windows 10 is just targeting DELL computers :-O.    

My system was running Windows 8.1, not Windows 10.  Before the black screen of death showed up it was starting to take longer and longer for it to boot.  Eventually the black screen was all I got anymore.  I tried resetting the CMOS using the jumper, pulling out anything that I could memory, hard drive cables, CDROM cables, wireless NIC etc.  I always got the 2 beeps when I pulled out all the memory so I knew it was getting somewhere into the POST.  Every once in a great while it would decide to boot all the way into the OS which took about 4 minutes.  However, if I turned it off again we were back to the black screen.  One odd thing I noticed was that if I kept activating the touch buttons on the lower right that control the HDMI or Computer screen I would see a strange white bar in the middle of the screen with the number 10 in front of it and the numbers 3-9 after it.  It is hard to see as you need to keep rapidly activating the buttons and it appears for only a split second, barely enough time to see what it is.

For my last go I decided to get the last BIOS update DELL released for this system.  I had never updated the BIOS which I believe was at version 6, their last being 12 I think. I put that on a thumb drive and plugged it in.  Then I just kept resetting the BIOS, putting in only one memory card, and restarting the system.  Light some candles and hop around the room on one foot while swinging a black cat over your head.  Whatever it takes to get your DELL computer to come to life one more time. Then flash the BIOS from an Administrator level DOS window.  Ever since I have done that the system has been working normally.  

So, in my case at least, there is absolutely no doubt that the BIOS became corrupt.  Since a flash memory BIOS is basically a magnetic storage medium but supposedly non-volatile I can only conclude that the BIOS code was somehow weakened and could be read sometimes if you tried enough times.  So, re-writing the BIOS code back into the flash memory of the BIOS chip has made it readable again.  This explains the black screen and everything else.  If your BIOS isn't readable then your computer can't initialize anything.  Since, so many seem to describe the exact same symptoms I wouldn't be surprised if this wasn't the cause of most of everyone's problems with this computer.  I've been doing hardware, everything from Mainframes, Super Minis, Sun Microsystems, some systems few have ever heard of, every type of peripheral device and hard drive imaginable (when you actually repaired things) for the past 36 years.  I have seen similar problems with magnetic media on disk drives.  Long ago we had a program at one place I worked that looked for weak spots on hard drives, continuously read it until it got  a good read and then wrote the information back so that the magnetic information was stronger and more readable.  A similar old commercial product called SpinRite was around for a while for smaller hard drives.  For this DELL 2710 I went from sometimes getting it to boot to the login screen after 4 minutes and NEVER seeing the DELL logo to the following.

DELL Logo - see that at 8 seconds from power on.

Login Screen - see that at 31 seconds from power on.

Logging In - takes me about 10 seconds, but I do have a lot of stuff getting started.

Also, if you don't know how to create a system image from the built in Windows software I suggest you Google it.  Buy yourself a Passport drive from Best Buy and just do it.  If you have that you can restore your entire system to a new hard drive or even a different computer if necessary.

I'll keep the 2710 around as a toy but never again will I buy an AIO or any high dollar DELL products.  I have already moved on and built my own behemoth of a system from a Corsair 900D case that will run whatever OS I want to put on it and that I will be able to upgrade when I need to.  I love the ASUS motherboards.  If I need to flash a BIOS chip on their boards (and they have 2) I can just plug a USB stick into it and press a button.  It only needs to have power, it doesn't even need a CPU installed to do that.

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