feejai
1 Nickel

XPS 2720 - NO THUNDERBOLT

Contrary to what the Dell website says for the specifications on these machines, I thought I would post this message to advise potential buyers out there, that not all versions of the new Dell XPS 2720's come with Thunderbolt ports.

I ordered 2 base Dell XPS 2720's and was a bit surprised when there was no Thunderbolt port.  I ended up spending about an hour on the phone with XPS Dell support and various other departments who swore that those ports should be there (as advertised on the site), but they were not.  Dell ended up sending two more replacement units out which also came WITHOUT the ports.  Another hour on the phone and FINALLY someone at technical support found out that ONLY the models that come with the discrete video card option will come with the Thunderbolt port.

I wasn't very happy to be honest, I felt like I was being mis-informed based on the specifications for this computer.  I really wanted the Thunderbolt port for future use, but was able to secure a decent discount on the two machines I ordered originally so I kept them.

This is a BUYER beware message, I advised that they should change the information on their site to show that the Thunderbolt port was an optional port that only comes with certain configurations, but no one seemed to care at all.

Now I have to lug the two original machines back to shipping company to send back 😞

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20 Replies
dracer09
1 Nickel

Re: XPS 2720 - NO THUNDERBOLT

If you read the user's manual it states in there the thunder bolt is optional

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feejai
1 Nickel

Re: XPS 2720 - NO THUNDERBOLT

Lol, and how is putting it in the manual of any use?  Do you buy a computer from the manual or from the website where all the specification and pictures are layed out?

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dracer09
1 Nickel

Re: XPS 2720 - NO THUNDERBOLT

lol, maybe it's just me.  I actually dl everything belongs to the model I bought from dell and read them before deciding to buy it.

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feejai
1 Nickel

Re: XPS 2720 - NO THUNDERBOLT

Yeah, if there was any doubt at all like Thunderbolt* (and text stating that it's an optional port), then I would understand.  It's just misleading from all of the documentation on the Dell site itself.  A simple explanation or a clear identification of *OPTIONAL* would have saved me and Dell XPS Technical support (which didn't know either initially), sales, and any other representative from Dell that I spoke with a lot of time and trouble.

Love the system now though, might have to order my 4th system with the upgraded video card to have one system with the Thunderbolt port.

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dracer09
1 Nickel

Re: XPS 2720 - NO THUNDERBOLT

Dang, you must have gotten some money laying around lol. I agree with you about the misleading info on Dell site.  I was worried after placing the order when seeing some videos on you tube showing a modem jack instead of a thunder bolt port, but then I read the title it says XPS One 27 which is an older model, phews!!!! This is gonna be an awesome system for my music mixing.

Talking about Dell staff, they're totally hopeless in terms of answering technical questions.

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promomanagers
1 Nickel

Re: XPS 2720 - NO THUNDERBOLT

I have had a great experience with the Dell systems we've ordered.  That said they've been doing a lousy job for the past year or two on specs on the website.  I spent a few hours in various chats trying to buy one of the 4-5k dollar business laptops and could never get a straight answer on the color gamut.  

I swear none of the "more info" tabs are close to accurate on Dell's site.  They usually reference specs for components that are obsolete or not available on that page.  It's really frustrating so I share Feejai's pain.   This should be clearly marked "optional"

I have it on the system with the discrete card.  It's a single port.

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Vonlar
1 Copper

RE: XPS 2720 - NO THUNDERBOLT

Do you happen to know if the Thunderbolt port accepts input?  Or is it just an output port?

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dracer09
1 Nickel

RE: XPS 2720 - NO THUNDERBOLT

Yes, it accepts input. You can also hook up firewire devices using adapter. It provides a very stable and fast connection.

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Vonlar
1 Copper

RE: XPS 2720 - NO THUNDERBOLT

Last question, can I use the thunderbolt input as a display input?

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