I also get on both HD as it boots "Error Occurred (0)" . Is this a cause of the freeze. I have spent hours running the diagnostic tools and it tells me all is ok. It hangs every day, at random. My whole family use this PC (or would like to) so my wife and kids are all really frustrated that it fails all the time and then have to wait for me to try and fix it.
Can this only be fixed by a technician coming out?. Is this causing my freeze.
I'm still trying to send this junk back, but no one at Dell seems very interested. Quel Surprise!
If the screen freeze issue exists for every XPS 420, then why hasn't DELL issues a recall on the XPS?? Why should I, who shelled out 2 grand for a brand new computer deal with white screen freezes everyday? Why do I need to call DELL, they should be calling us!! And, preemptively sending us the fix!!!!!! WHERE IS DELL ON THIS ONE?
I get freezes every week or so on my 420 as well. I've got two 500GB Samsung HD's configured with RAID 0. Is there anything I can do or do I have to contact Dell and replace the HD's?
I have an XPS 420 which I had used for over a year with no problem. It started freezing up. Ctrl-Alt-Del didn't work. The system time didn't change. I couldn't find a pattern for what may be cause.
I removed software, one package at a time, according to date installed. I bought a registry check package and ran it. I studied the Internet for similar problems.
I went through the Dell diagnostics and the result was that the hard drive needed to be replaced. However, I saw somewhere in the community discussion that heat may be a cause. I realized then my problems had started about the time I moved to a new house. When I moved, I had a place where the computer could go under the desk instead of on top.
I pulled the computer out five inches from the wall and three inches from the cabinet it was up against. That was four days ago and it hasn't frozen up yet, while prior to that it froze up two to six times per day.
Wow, I can't believe I've only just seen this thread!
I've owned an XPS 420 since Jan 2008, and I had lots and LOTS of freezes. I think it happened about 3 times in the first 3 months, then about another 6 times later that year. I remember the Support guy at Dell I chatted with, just kept fobbing me off with .. try this driver, what have you installed on it, etc, etc ... to the point that after a lot of wrangling, my 1 year warranty ran out!
In the 2nd year I had it, it froze up a multitude of times, wether just browsing or playing Battlefield 2. I tried to reinstall Vista, and it ran better .. for a while, but then it all started again. My PC had probably frozen up about 60-70 times, and similar to others here, only running full diagnostics would get it back up and running again, for a week at least anyway.
Once Win7 beta arrived, I tried it out (as well as Ubuntu on another partition), and have since bought a full copy of Win7 64 bit. My PC has only had this freeze TWICE now since Win7, compared to approx 100 times on Vista.
I never updated my BIOS, but I did come accross some kind of hotfix for the Samsung HDDs. That didn't do anything!
BUT ... I play BF : Bad Company 2 on it now. That game does have known stability issues, but I often get sound-loop/system lockups whilst playing it. I wonder if there's a connection to this problem though ...?
My specs :-