MVick71
1 Copper

Re: DELL ASSISTANCE/COMMENTS/RESOLUTION - XPS 420 SATA RAID and Drive(s) Failing

Surely these issues would have shown up in soak testing before the machines went out? It happens with annoying regularity so it shouldn't have been too hard to pick up!

 

If Dell can't locate the cause of the problem, would they be willing to cover the cost of a replacement RAID controller?

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TRCrook
1 Copper

Re: XPS 420 SATA RAID and drive failing

I've just come off the phone with a dell technician who has this time decided to send me out a pair of new hdd's. I don't know whether these will be the Seagate ones as previously mentioned, but I was assured the same issues I've been experiencing with the Samsung HDD's & Dells RAID configuration would not apply to these new hdd's.

 

My question is has anyone else had the replacement hdd's for longer than a fortnight, & if so has replacing the hdd's resolved the problem?

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nigelwill
2 Bronze

Re: XPS 420 SATA RAID and drive failing

I was sent Seagate drives to replace my Samsungs so I re-installed from the Dell Vista DVD. This time, I setup the array as a RAID 1 mirror to give some protection against failures.

In the first 2 days, the PC crashed twice with a RAID error and had to re-build the array. Since then, it was OK for about 7-10 days (although I didn't use it much). But it has locked up twice in the last 3 days and had to be hard-reset.

So although it is behaving better than before, it is far from being fixed.
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Highlighted
TRCrook
1 Copper

Re: XPS 420 SATA RAID and drive failing

How about not setting up a RAID array at all & having 2 separate 320's? Will that ensure stability? I know its not what I paid for, but all I want really is a working PC.

 

I bought this to replace a less than stable PC I built over 5 years ago, I just want a PC that I can trust to run, without the need for constant maintenance, is it so much to ask?!

 

Or get Dell to send me a single 500Gb in replacement for the 2x320's (which I can run without an array), coupled with a refund worth 140gb!

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Shootyz
1 Copper

Re: XPS 420 SATA RAID and drive failing

Latest update for me is that I upgraded to the latest intel chipset drivers from the intel site and everything was ok for about 2 weeks, not that I was using my PC that much but I've now had 2 hangups ( solid blue HD light ) in the last few days. No errors on the Samsung drives though and I can reboot into Vista say once before it hangs again, then I go through the process of not being able to boot at all even to safe mode, it seems to hang after the RAID bios display. If I leave it long enough it looks as if a recovery process kicks in because I couldn't load windows and that reverts things to normal.

Im eagerly awaiting a response from Dell to this thread.
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didfra
1 Copper

Re: XPS 420 SATA RAID and drive failing

Maybe it could help...

I use a RAID1 config with 2 samsung HD501LJ (500Go) under win XP pro.

until now i have had a lot of RAID1 failures through the ich9r controler.

10 days ago i tried to populate the third sata port with an other hd501LJ to see what's happened.

SATA#0 --> HD501LJ (RAID1)

SATA#1 --> HD501LJ (RAID1)

SATA#2 --> HD501LJ (NON-RAID)

SATA#3 --> OFF

SATA#4 --> CD/DVD

 

And ............. no failure since this test!!

 

 

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nigelwill
2 Bronze

Re: XPS 420 SATA RAID and drive failing

That's interesting, until now I'd assumed the problem was with the Vista drivers for the Matrix controller, but it seems to affect XP Pro also. As I said above, mine seems to be more reliable in RAID 1 mirror than the original stripe configuration and can work fine for 10 straight days..... but then it will die 3 days running!
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Moderator
Moderator

Re: XPS 420 SATA RAID and drive failing

All,

The new firmware (R180581.exe) to fix the raid errors is in testing. When we have validated the fix, we will post the file. I have no ETA on a release date.
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.Redeye
1 Copper

Re: XPS 420 SATA RAID and drive failing

I bought my XPS 420 (dual Samsung HDDS) and have been running a RAID 0 setup.  I have had exactly these issues with a message saying that 'A drive in a RAID 0 volume is failing' and have had to rebuild by array and restore everything 2 time (as advised by the XPS tech people).  I have just started getting this message and one of the HDDs is marked as an error occurred.  I assume this would be the same sort of problems everyone has been describing in this thread..

So, should I just wait for the patch and mark the drives as normal via Intel Storage Manager or do I need to rebuild the arrays again?
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Disco74
1 Copper

Re: XPS 420 SATA RAID and drive failing

Hi Guys

This might be old news but I thought I would share anyway. I bought my XPS 420 IN January. I too have had lots of problems with my raid 0 config failing. After lots of phone calls to Dell and rebuilding my system 3 times they finally decided that it could be a harddrive failing. They sent out a tech guy with one western digital hdd (i did have two samsungs) and he changed out the hdd that kept getting the error on it. After a bit of a chat with the guy he told me that 95% of the time he had to fix a xps 420, it was to replace the hdd's. He then went on to say that Dell know what the problem is. Apparently its the intel matrix software. He said that you can load the intel matrix drivers ok but it is the actual software part that is the problem. He also said that the problem is being worked on and there should be a new version out this month sometime. He proceeded to fit the new hdd and reload everything. He installed the intel matrix drivers but not the actual software and (touch wood!) everything has been fine with my PC for the past week.

Hope this is of some help to all the people that have been mugged off by Dell so far!

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