Surely these issues would have shown up in soak testing before the machines went out? It happens with annoying regularity so it shouldn't have been too hard to pick up!
If Dell can't locate the cause of the problem, would they be willing to cover the cost of a replacement RAID controller?
I've just come off the phone with a dell technician who has this time decided to send me out a pair of new hdd's. I don't know whether these will be the Seagate ones as previously mentioned, but I was assured the same issues I've been experiencing with the Samsung HDD's & Dells RAID configuration would not apply to these new hdd's.
My question is has anyone else had the replacement hdd's for longer than a fortnight, & if so has replacing the hdd's resolved the problem?
How about not setting up a RAID array at all & having 2 separate 320's? Will that ensure stability? I know its not what I paid for, but all I want really is a working PC.
I bought this to replace a less than stable PC I built over 5 years ago, I just want a PC that I can trust to run, without the need for constant maintenance, is it so much to ask?!
Or get Dell to send me a single 500Gb in replacement for the 2x320's (which I can run without an array), coupled with a refund worth 140gb!
Maybe it could help...
I use a RAID1 config with 2 samsung HD501LJ (500Go) under win XP pro.
until now i have had a lot of RAID1 failures through the ich9r controler.
10 days ago i tried to populate the third sata port with an other hd501LJ to see what's happened.
SATA#0 --> HD501LJ (RAID1)
SATA#1 --> HD501LJ (RAID1)
SATA#2 --> HD501LJ (NON-RAID)
SATA#3 --> OFF
SATA#4 --> CD/DVD
And ............. no failure since this test!!
This might be old news but I thought I would share anyway. I bought my XPS 420 IN January. I too have had lots of problems with my raid 0 config failing. After lots of phone calls to Dell and rebuilding my system 3 times they finally decided that it could be a harddrive failing. They sent out a tech guy with one western digital hdd (i did have two samsungs) and he changed out the hdd that kept getting the error on it. After a bit of a chat with the guy he told me that 95% of the time he had to fix a xps 420, it was to replace the hdd's. He then went on to say that Dell know what the problem is. Apparently its the intel matrix software. He said that you can load the intel matrix drivers ok but it is the actual software part that is the problem. He also said that the problem is being worked on and there should be a new version out this month sometime. He proceeded to fit the new hdd and reload everything. He installed the intel matrix drivers but not the actual software and (touch wood!) everything has been fine with my PC for the past week.
Hope this is of some help to all the people that have been mugged off by Dell so far!