MMTWRX
2 Iron

Re: XPS 420 SATA RAID and drive failing

Smiley Wink Thanks.
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yann.r
1 Copper

Re: XPS 420 SATA RAID and drive failing

To All :

 

Updated New Intel Matrix Storage Manager, v.7.8.0.1012, A16, is available  HERE (Nothing new here. my mistake)

 

Samsung HD501LJ 500GB Lead Free SATA2 HDD firmware CR100-13 has been made officially available by Dell HERE

 

Regards,

Yann

Message Edited by yann.r on 03-29-2008 07:44 AM
Message Edited by yann.r on 03-29-2008 07:55 AM
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Seajays
2 Bronze

Re: XPS 420 SATA RAID and drive failing

For some reason there appear to be two releases...

 

The original A00, R180581 release:

http://support.euro.dell.com/support/downloads/format.aspx?releaseid=R180581

 

and another A01, R182525 release:

http://support.euro.dell.com/support/downloads/format.aspx?releaseid=R182525  

 

They appear to both have the same firmware update (CP100-13 and CR100-13) though?

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Deci
1 Copper

Re: XPS 420 SATA RAID and drive failing

I have the same problem which started last week. I phoned Dell XPS support which installed the Intel and the Samsung driver fix and for a while it was all good. However, this morning the RAID array is failing again. Has the fix fixed your computers?

 

This is my first computer in 6 years and so I'm not sure what I should do next.

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brl21
1 Copper

Re: XPS 420 SATA RAID and drive failing

I have been having the same issues with my xps 420, purchased a few months ago. First RAID 0 error occurred this weekend after I transferred some photos from my digital camera.

 

I have been having other problems with random freezes for the past couple of months, mostly just on desktop, sometimes in games. I have tried everything I can think of to fix both problems. Updated BIOS to A03, updated chipset, updated every driver. I thought the BIOS updated had resolved the freezing issue but it returned a couple of weeks later.

 

For the RAID error I attempted to install the samsung firmware update only to find out that I actually have seagate hard drives installed (which is weird seeing as everyone seems to have samsungs as standard) I really dont want to do anything that is going to wipe my HDDs, especially as rebuilding the RAID/ formatting/ replacing the hard drives doesnt seem to work! Updating the Intel controller software to 7.8 also, and again that did nothing to help.

 

Does anyone know if there is a similar firmware update for the seagate hard drives, or any other solution I can try? I think it is a real shame that Dell released this system with so many problems - I have owned other Dells in the past and was very happy with them, particularly their reliability. Making the step up to XPS I expected Dell to provide me with an even more reliable system, or atleast one that has been thoroughly tested first! I just hope that they will address the RAID issues for all their hard drives makes - IT ISNT JUST THE SAMSUNG HARD DRIVES THAT HAVE THIS PROBLEM!!! Smiley Sad

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nigelwill
2 Bronze

Re: XPS 420 SATA RAID and drive failing

I've had the 420 since Janauary and have been having the same problems. Like you, I have updated every bit of software, but the problem persists. Dell support seem to be unable to resolve the problem, and most recently have suggested that it is the Samsung drives that are at fault. But my drives were swapped out for Seagate and I re-installed with a RAID 1 mirror, but again, the problem persists.

 

So yes, I am extremely disappointed that Dell has released a premium XPS PC with such a common problem and do not seem to be doing anything about it.

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brl21
1 Copper

Re: XPS 420 SATA RAID and drive failing

It seems that the make of the hard drive has nothing to do with the problem. Dell need to produce a universal fix for the 420 - there is no point providing a firmware fix for just samsung drives as many people either have since swapped these out, or didnt have them in the first place! With these issues being so common in the xps 420 this is something that seriously needs to be addressed - I'm not talking a recall or refunds, but some kind of patch or update that actually resolves these issues with random freezing/ RAID failing and so on. The 420 is a new system that Dell seem set as using as a 'flagship' for their site - in advertising and selling these systems Dell need to step it up and iron out these kinks or stop selling them!

 

Can a Dell representative let us know if any other fixes are in development for the non-samsung HDDs?

 

Does anyone know if there are any seagate firmware updates out there that might help? Any help would be much appreciated!

 

(My specification is as follows: XPS 420, Viiv Q6600, 3GB ram, 2x320GB HDD's Raid 0, Nvidia GeForce 512mb 8800gt, Sound Blaster X-Fi Xtreme Music, 16X DVD+/-RW, 19-in-1 Media Card Reader, Vista Home Premium)

 

Message Edited by brl21 on 04-01-2008 02:12 PM

Message Edited by brl21 on 04-01-2008 02:12 PM
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nigelwill
2 Bronze

Re: XPS 420 SATA RAID and drive failing

Well the problem continues with no sign of a fix from Dell, now they have my money, they just don't seem to care. I actualy had an e-mail from Dell earlier asking me to rate the XPS 420. I was honest, without being abusive, but I doubt it will appear on the website! Shame I wasn't able to give 0 star rating for reliability!

 

Any fix for Dell XP420 with Dell supplied Seagate drives? Hello.... Anyone? (Is this thing on?).

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PSYCHOOO
1 Copper

Re: XPS 420 SATA RAID and drive failing

lol, it might sound funny but change them to samsung through supprort and then apply the fix.

 

Regards, fix working so far.

 

Gregg B 

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brl21
1 Copper

Re: XPS 420 SATA RAID and drive failing


Any fix for Dell XP420 with Dell supplied Seagate drives? Hello.... Anyone? (Is this thing on?).
Haha, I feel your pain!
 
Only solution i can think to try at the moment is to format my machine without RAID and the annoying Intel Matrix Controller and hope for the best. It's just a lot of bother when I dont know for sure that this would fix the problem. Would it be advisable to swap out the drive that was failing on the RAID before I do this, or is it more of a software issue?
 
Some input from Dell would be nice! 
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