Had another 2 hangups/solid drive lights this weekend, noticed though that if you leave your PC alone for quite a while, say hour plus you get control back, your drive is marked errored but you can just mark it normal and
continue on as normal, there must be a time out going on somewhere with the errored drive. If you reboot while the PC is hung it leads to all sorts of problems so some patience may save a RAID rebuild.
Regards the post above with one Western Digital drive being installed, my mate got his 420 replaced recently and it came with 1 Western digital drive and 1 samsung installed, will have to see if he has the Matrix software installed.
To update - i've installed the new Seagate HDD's but in a non-RAID configuration - i'm fed up of the problems & will just sit it out until the manufacturers of this farce come up with an Intel Matrix console that actually works. If this doesn't happen by the end of the month (3 months after purchase) I will be seeking a satisfactory replacement - i'm afraid this isn't good enough, you can't expect to sell a PC that DOESN'T WORK & get away with it.
Onyx, I agree with everything you have said .... as I am in the same boat, design projects ... websites etc.
It's a joke, and it really winds me up that comanys this big choose to ignore the customers!!
I'm experiencing exactly the same problems with the 420 and RAID 1 as you all describe.
The first hard drive failed in January and I've been waiting for an answer from Dell since. This morning the other hard drive also failed and I can't boot at all. At the start up screen both disks are now marked with 'Error occured'
Does anybody know if it's possible for me to rebuild the array and restore everything?
It is quite worrying. I had the same issue with my 420 with RAID 1. To be fair to Dell as soon as I reported the problem an engineer was sent out next day to replace both my Samsung HDD for W/Digital and set the whole thing up again. Now I've not done that much with the PC since then bar turn it on to see if everything is OK, which ( Oh $%£& I'm tempting fate again here) it is to date.
The problem I feel is: 20, 30, 50, 100 people, reporting on this forum, to be suffering this issue has got to be a tiny drop in the ocean to how many people that must have purchased this system with this configuration. I wonder what the true % of 420's have this fault?
I still don't have the confidence to use my 420 in anger. I am still using my HP t450.uk that been hammered nearly every day for 4 years without a hiccup.
Some reassurance from Dell would help.
I'm in the same boat as a lot of people on here. This is my first Dell (I've always built my own but this offer seemed good value) and I won't be buying another one.
I've had numerous issues with my RAID1 config, so much so, I'm going to go with 2 single disks and back up all my important stuff to some online storage.
If anyone from Dell ever reads the threads, I think the company is a joke. Selling PC's KNOWING that they don't work is surely boardering on fraudulent?
Having been running the W/D drives now for about 2 weeks.
I can confirm the stability of the machine is getting worse.
I am having to re-boot Vista about 3 - 5 times a day in order to regain operability.
Randomly, IE7 will just stop responding to things like right click and open a new tab.
Then when you try to open images (jpeg) the image screen will open ..... but the window is hollow ... ??
Has anyone obtained a refund yet, I've had enough of this rubbish.