So I've had my XPS for just a little over a year and so far I'm a little ticked. About 5 months ago one of the ram chips went bad taking down my system till a tech came out to replace it, but now it's even worse. My 1 year warranty went out 2 months ago and now both of my top slots for RAM have gone bad. If any chip is placed in the top pairing of RAM ports I get the beep tone of doom and the PC won't boot. I've tested with different RAM and now I'm stuck with 2GB when I have 4 1GB sticks that I typically have installed.
Without paying out the *** for a new motherboard any advise on getting this issue resolved?
If it doesn't get resolved Dell just lost a few customers for life because at 1 yr 2 months a vital motherboard failer is just unacceptable 😕
BlueDagger; welcome to DCF
It sounds like an issue with the slots which will mean you should change the MoBo
However.... if it's past the warranty, you cannot hold Dell responsible.
1) You should have bought the extended warranty at time of original order
2) You might have added the warranty at 5 months when you had to do a repair
3) You could have added the warranty still before the expiration date 2 months ago
If your car's engine breaks down after the warranty is over, do you think the manufacturer will warranty it?
Will you threaten to not buy a car from them again if they don't?
Are you running the latest bios?
What is the voltage requirements of the ram?
What happens if you place two sticks into the upper pair by themselves..
MoneyGuy: Yes, it is the manufacturer's fault for creating a piece of crud in that case. If other "cars" are lasting 3-4 years and yours lasts barely over 1, then yes it is poor manufacturing.
1) Not sure which version is the latest bios, if it has changed in the last year for an XPS710 then no.
2) It is PC2 6400 1.8v RAM
3) When I took out the two bottom chips and swapped them both up top I still got the beep-o-doom.
The latest bios is 1.4.1
the ram voltage is ok.
It is looking more and more like a motherboard issue.
Check in the bios to make sure you have EPP/SLI option under memroy to off.
You could try a CMOS reset. If you choose this option make sure you go through the bios and note all your settings. This is especially important if you are using a Raid configuration, as the reset will revert all your bios setting to the default values.
Is this what your are refering too
Not sure the $49 there states 3rd/4th year support. When I go to Warranties and Services it shows:
Description Provider Start Date End Date Days Left
Next Business Day Support BSC 8/11/2007 8/10/2008 0
XPS Technical Support DELL 8/11/2007 8/10/2008 0
In the purchase options I see a whole lotta supidly expensive warranty plans then this one hidden amungst them:
Select options below