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XPS 710 steady amber light after windows update blue screen
Greetings Dell community,
Last night I performed windows update and got a blue screen with some complain about usbhub failure, I pay little attention to it and decided to just turn off the computer for the night. However, when I woke up this morning, I got a steady amber light on the power button and the fan spin at high speed, no other lights on in the front panel.
I gathered from some of the topics I have read here that this could be a motherboard failure ( I tried upplugging a few pci boards and ram before I had to go to work). And I keep getting the same problem. I am not a 100% sure the hard drives spin up because the fans are so loud.
Am I looking a likely mother board failure? I know I missed out on the mother board exchange program so I am still using the 2 years old motherboard.
I tried looking into the 720 motherboard options but with all the different part numbers GT661, U723D and UY822 out there is leaving me extremely confused. I think I need some extra parts before I can install a 720 board into the 1kw 710 case and the part list that was on some website is no longer there.
Any help would be greatly appreciated.
DELL-Chris M
Community Manager
Community Manager
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May 27th, 2009 13:00
wolfheinrich,
It seems odd that a Windows update would kill the motherboard. Have you done the jumper CMOS reset?
wolfheinrich
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May 27th, 2009 14:00
Hi Chris,
Thanks for taking the time to respond.
While it's extremely unlikely, but that was the last event before I shut off the computer for the night, I thought I would at least mention the blue screen about the USBHUB.
I did the password and CMOS jumper swap, have unplugged memory and all the PCI devices, USB devices, still solid amber light. Although I have not yet tried to power up without all the devices attached, should I try that? I have not tried to take out the battery that would be the next thing for me to try when I get home. I want to get the computer up and running as soon as possible.
I was able to track down the thread just not too long ago about the 710->720 upgrade path
http://en.community.dell.com/blogs/direct2dell/archive/2007/06/21/18870.aspx
Called Dell spare parts and the support person on the phone told me he would try to get approval for some of the missing parts?
Sincerely
wolfheinrich
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May 28th, 2009 10:00
Update: Took out CMOS battery, waited 15 minutes, tried again, no go. I was able to tell the HDs starting up so it's not a psu problem. While it's unfortunately, I believe my 710 motherboard has met the same fate as many 710 owners who weren't notified of the motherboard exchange program.
I am a very upset customer who spend over $4000 on a premium PC just to find out 2 years later that there is no replacement parts to "easily" fix it. I expected better for my money than this.
Anyway, to change the subject, is it possible to reuse the 750 W PSU on a generic ATX motherboard? I don't think I can rely on Dell to help me fix my rig anymore.
Sincerely