wolfheinrich
1 Copper

XPS 710 steady amber light after windows update blue screen

Greetings Dell community,

Last night I performed windows update and got a blue screen with some complain about usbhub failure, I pay little attention to it and decided to just turn off the computer for the night.  However, when I woke up this morning, I got a steady amber light on the power button and the fan spin at high speed, no other lights on in the front panel.

I gathered from some of the topics I have read here that this could be a motherboard failure ( I tried upplugging a few pci boards and ram before I had to go to work).  And I keep getting the same problem.  I am not a 100% sure the hard drives spin up because the fans are so loud.

Am I looking a likely mother board failure?  I know I missed out on the mother board exchange program so I am still using the 2 years old motherboard.

I tried looking into the 720 motherboard options but with all the different part numbers GT661, U723D and UY822 out there is leaving me extremely confused.  I think I need some extra parts before I can install a 720 board into the 1kw 710 case and the part list that was on some website is no longer there.

Any help would be greatly appreciated.

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3 Replies
Moderator
Moderator

Re: XPS 710 steady amber light after windows update blue screen

wolfheinrich,

It seems odd that a Windows update would kill the motherboard. Have you done the jumper CMOS reset?

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wolfheinrich
1 Copper

Re: XPS 710 steady amber light after windows update blue screen

Hi Chris,

Thanks for taking the time to respond.

While it's extremely unlikely, but that was the last event before I shut off the computer for the night, I thought I would at least mention the blue screen about the USBHUB.

I did the password and CMOS jumper swap, have unplugged memory and all the PCI devices, USB devices, still solid amber light.  Although I have not yet tried to power up without all the devices attached, should I try that?  I have not tried to take out the battery that would be the next thing for me to try when I get home.  I want to get the computer up and running as soon as possible.

I was able to track down the thread just not too long ago about the 710->720 upgrade path

http://en.community.dell.com/blogs/direct2dell/archive/2007/06/21/18870.aspx

Called Dell spare parts and the support person on the phone told me he would try to get approval for some of the missing parts? 

 

Sincerely

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wolfheinrich
1 Copper

Re: XPS 710 steady amber light after windows update blue screen

Update: Took out CMOS battery, waited 15 minutes, tried again, no go.   I was able to tell the HDs starting up so it's not a psu problem.  While it's unfortunately, I believe my 710 motherboard has met the same fate as many 710 owners who weren't notified of the motherboard exchange program. 

I am a very upset customer who spend over $4000 on a premium PC just to find out 2 years later that there is no replacement parts to "easily" fix it.  I expected better for my money than this.

Anyway, to change the subject, is it possible to reuse the 750 W PSU on a generic ATX motherboard?  I don't think I can rely on Dell to help me fix my rig anymore.

 

Sincerely

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