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Re: XPS 730 - Hangs on Wake-up/ Fans at 100%

Different video card, different computers, same monitors.

Can you take those monitors, that video card and use them on a non-Dell PC with the same power management option to see if the issue remains.

Taittinger
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Re: XPS 730 - Hangs on Wake-up/ Fans at 100%

Unfortuantely I can't fit the sound cards in my old PC.  I don't think I have anything suitable at work either.

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Steve Bachmann
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Re: XPS 730 - Hangs on Wake-up/ Fans at 100%

I have been following the XPS startup story with interest as my 4 month old xps 730  as had the same problem.  I have updated the BIOS, had a new motherboard and hard drive installed.  Dumped Vista and had clean reinstall of XP on the new hard drive, and still the startup issue continued.  No one at Dell tech could figure out the issue and it started to get worse.  I finally read one thread that said to try booting up before turning on your monitor or other periperals. I have been doing this for a week now with out a single freeze.  Ihave fingers crossed this is a simple solution to a confusing issue.  Has anyone else tried this and have you had success?  Good luck, still hoping for another BIOS update though.

ArmandStanger
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Re: XPS 730 - Hangs on Wake-up/ Fans at 100%

I think this issue/thread needs to be closed now. Solution is already out and pretty easy to figure out. Before turing on the computer, simply turn off the monitor. Then turn it on a few seconds later. It doesn't matter how long you leave your monitor on after turning off the computer.

Case dismissed.

XPS 730, Intel Qx9770 3.8 GHZ OCed, 4 GB Corsair Dominator 1333 mhz

Dual nVIDIA GTX 280 1024 MB GDDR3 on each card

H2C Liquid Cooling, Dual dvd/rw drives, 1 Terabyte SATA 2.0 HDD

Dell 30 inch Widescreen Ultrasharp Max Resolution 2560X1600

Win Vista 64 bit Home Premium

Win Vista 32 bit Home Premium

4 Years of Extended warranty and 4 years of Accidental damage care service

byzz
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Re: XPS 730 - Hangs on Wake-up/ Fans at 100%

So the solution is that simple? I have been having this problem since I got my new Dell Ultrasharp 2208WFP monitor: after the monitor and the computer go to sleep, they go into a coma and will not wake up unless, as many posters do, holding down the power button for a few seconds. Of course that starts a reboot with Vista asking if you want a safe mode or normal mode. It's been annoying, especially to my wife, who is not very good at computers. I did not have this problem when I had my old View Sonic 22" CRT (only problem with it is that it is too heavy and taking up a lot of space). I got my 2208WFP on 1/23/2009 and I have not called Dell support yet and instead I come here for support first. I have read a post from Dell-Chris and she/he said they duplicated the problem with the ATI video card (the card has a problem). I have the ASUS ATI chipet EAH4350 series, so after reading Chris' post, I went to ASUS web site and they have an update that they just posted on 2/16/2009 (I bought my card on 12/22/2008, Intel DG43NB MB, Intel Core 2 Duo E7300 2.66 GHz, 4g Super Talent mem). I installed the new ATI updates but I still have the coma problem. Chris also said the nVidia video card does not have any problem. I was going to buy a nVidia card today but thought I'd check the posts before I buy it. Then I found that many who posted here also have the nVidia cards.

I will try what has been suggested her tonight and see if that solves the problem. Now, when you say that turning off the monitor before turning on the machine will work, do you mean that later when you do not turn off the monitor first will it work again? If not, is it really the ATI card problem?

Thanks.

Ben

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ArmandStanger
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Re: XPS 730 - Hangs on Wake-up/ Fans at 100%

Q: do you mean that later when you do not turn off the monitor first will it work again
A: nope. Later you will again have to turn off the monitor first before turning on the machine. It's a problem, but it's a silly one to waste time worrying about. We XPS owners bought an XPS basically to run resource-intensive games and applications and we rarely turn off our systems.

XPS 730, Intel Qx9770 3.8 GHZ OCed, 4 GB Corsair Dominator 1333 mhz

Dual nVIDIA GTX 280 1024 MB GDDR3 on each card

H2C Liquid Cooling, Dual dvd/rw drives, 1 Terabyte SATA 2.0 HDD

Dell 30 inch Widescreen Ultrasharp Max Resolution 2560X1600

Win Vista 64 bit Home Premium

Win Vista 32 bit Home Premium

4 Years of Extended warranty and 4 years of Accidental damage care service

Beanostine
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Re: XPS 730 - Hangs on Wake-up/ Fans at 100%

"I think this issue/thread needs to be closed now. Solution is already out and pretty easy to figure out. Before turing on the computer, simply turn off the monitor. Then turn it on a few seconds later. It doesn't matter how long you leave your monitor on after turning off the computer. Case dismissed"

"It's a problem, but it's a silly one to waste time worrying about. We XPS owners bought an XPS basically to run resource-intensive games and applications and we rarely turn off our systems."

To ArmanStanger - the issue is not resolved, why would the thread be closed? If you're happy with this completely unsatisfactory work-around, avert your eyes, move on and stop weighing in on the thread - case closed. Please don't be presumtuous and speak for "We XPS Owners."  

"We XPS owners" turn our computers off all the time, or at least we used to before we learned that doing so would cause us to go into endless sleep coma loop, powering our systems off and on endlessly until we get lucky enough for it to boot properly. And. "we" would like our spouses and significant others to be able to use our $3,000 computers without having to engage in this don't-forget-to-turn-the-monitor-off-before-booting-computer nonsense.

Taittinger
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Re: XPS 730 - Hangs on Wake-up/ Fans at 100%

I totally agree, this is very annoying for those of us who let our computers sleep when we do.  I have been a bit slack and haven't bothered to call Dell and reopen the case, they wouldn't reopen it from my email, I have to call them.  I will do that tonight when I get home.

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byzz
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Re: XPS 730 - Hangs on Wake-up/ Fans at 100%

In that case, the case cannot be dismissed. Dell should either tell us if it is the ATI problem or fix it.

I can't agree with you more on this. My wife does not like to use this new machine any more, and instead she occupies my HP laptop with a much smaller screen!
Any Dell tech guys/gals here? Please let us know what the real problem is. I also tried the VGA cable, and the problem seemed to be gone, but then my screen started displaying funny pixels! I had to go back to the DVI cable. If it is really the ATI card problem, I am willing to buy a NVidia card. But if that does not work, wil Dell give me the money back?
I just tried it on this computer. It is getting worse! It used to be OK if it slept for about 5 or 10 minutes. Now as soon as I sent to sleep, it went into a coma! I had restart it. Is Dell suport open 24 hours? This is my first Dell product, and I don't think I will want another one from Dell.
 
Thanks.
 
Ben
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byzz
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Re: XPS 730 - Hangs on Wake-up/ Fans at 100%

Out of luck. Their customer service site says that I must call them within 21 days of the invoice date.

Does anyone out tthere who does not have a problem with a different video card, like nVidia?

Thanks.

ben