jsimon9633
1 Nickel

Re: XPS 730x General Hardware Discussion thread

So how does the warranty work exactly?

1. did you get the extended warranty?

2. If something is wrong with the machine right away what is the policy on returning it? I dont want to deal with the headaches of customer service if they cant even ship a working machine.

0 Kudos
Goalisoul
1 Copper

Re: XPS 730x General Hardware Discussion thread

anyone know how to get to the c drive partition so i can delete it and reformat . thx

0 Kudos
kaloesche
2 Iron

Re: XPS 730x General Hardware Discussion thread

Yeah!  My system shipped already, it's supposed to be delivered on the day it was originally supposed to ship!

Sorry I got a bit excited.

Kendra

0 Kudos
pat51
1 Nickel

Re: XPS 730x General Hardware Discussion thread

Please refer to forum topic - XPS 730X loses power / resets / reboots "randomly"

http://en.community.dell.com/forums/p/19247444/19403473.aspx#19403473

Over there we are describing the nightmare of random shutdowns and our efforts to get Dell's attention to fix the problem. Last Friday I returned my 2nd XPS 730 X H2C 280 Nvidia 3.2 Extreme (OC'd to 3.7) to Dell for exactly the same problem of sudden shutdown. Many, many hours spent with tech support ... no current coordinated Dell help for the problem. Mr. Mixon seems to be just getting interested, but Dell continues to sell the systems despite clear forum descriptions of these random shutdowns. I remain ready to buy again when Dell can describe what the problem is and what measures they have taken to resolve the matter ... including some compensation for our hours of effort to correct their product flaws. Please join the discussion of shutdowns over there so Dell can consolidate the impact of this matter. No, you are not alone in experiencing this ramdom reboot problem. It gets progressively worse. The system still reboots even if you revert the overclocking to 0 and attempt to use 3.2 speed. Of course, we paid $ to purchase the H2C option and the OC'd 3.7 as advertised.

0 Kudos
mmab63
2 Iron

Re: XPS 730x General Hardware Discussion thread

Yeah its quite annoying. I have the i7 920. so yes one of the lower ones. I've been with tech support for a while and now i'm waiting on a technician to come over and change some parts. I've had the system for over 2 weeks and nothing.  Crashes on XP and Vista 64. 

 

Config:

i7 920

6GB RAM

ATI 4870X2 

 

 

The only thing I can think of is the video card is overheating and causing the system to shut down.

 

I was attempting to play Crysis yesterday, and everything was fine until AFTER the game was loaded....then the monitor turned itself OFF and wouldn't turn back on until I did a hard REBOOT.  It did it over and over again.....loads the game, then the monitor shuts itself off.

Did a query on the problem with GOOGLE, and someone suggested maybe the video card overheated and to turn up the fans with the XPS Thermal Monitor and to turn up the fan in the ATI Overdrive Manual Fan Control....well I went extreme and turned up ALL the fans to MAX and the video card fan to 100%....then tried to see if the problem was solved and VWOLLA......PROBLEM SOLVED!

 

I also suffered 2 or 3 reboots after I attempted to overclock my i7 965 Extreme CPU from 3.46 to 3.73 GHz .... it lasted for a couple of hours then random reboots!    Went back to the stock 3.46GHz settings, and no more random rebooting problem!

 

Whenever i see someone with a random reboot problem now, and i see a top-of-the-line video card like the 4870x2 or the GTX 280...I would suspect an overheating problem with the video card...and maybe try turning the fans up on the video card and with the XPS Thermal Monitor.

 

i7 965 Extreme CPU O'C to 3.46GHz (air cooled)

ATI Radeon 4850

6GB DDR3 RAM

RAID 0 VelociRaptors

X-Fi Titanium Audio Card

 

 

 

 

0 Kudos
kaloesche
2 Iron

Re: XPS 730x General Hardware Discussion thread

That sounds like such a bummer, I hope there's a resolution to this soon.  The overheating of the video card sounds logical, hope the upped fans help.

I have read that thread about the random crashes, and it seemed that they were just the Extreme Overclocked Processors that were having troubles, it bums me out that some of the lower processors are also.

Kendra

jsimon9633
1 Nickel

Re: XPS 730x General Hardware Discussion thread

this makes me wonder if if just happens to be that obviously those with problems post more or does this mean that a lot of the people that buy these experience problems. I mean it seems to be a problem that affects all configurations. I certainly hope mine works as expected and if not I will have a quick trigger to return it considering the money paid for it.

 

Good luck on yours Kendra

That sounds like such a bummer, I hope there's a resolution to this soon.  The overheating of the video card sounds logical, hope the upped fans help.

I have read that thread about the random crashes, and it seemed that they were just the Extreme Overclocked Processors that were having troubles, it bums me out that some of the lower processors are also.

Kendra

 

Joshuasjeep
2 Bronze

Re: XPS 730x General Hardware Discussion thread

It makes logical sense that those who dont have problems are less likely to post on a Vendor support forum than those who do not. I have to say - I was one of the first (at least on this forum) to get a 730X. I received mine about a month ago and have had virtually no problems aside from a  well known issue with creative sound cards and Vista.

I have an I7-920, 6GB DDR3, 2XGTX280 in SLI and a Velociraptor HD. As for the temperature potentially causing an issue - its possible. It seems to me that the majority of folks having problems either have the ATI GPU and/or the overclocked processors. The reason I dont think its an issue (at least with the Nvidia cards) is that I ran my cards with stock fan settings for over a week playing several very intensive games (Farcry2, Left 4 Dead, AoC, etc...). I use Everest and was able to monitor my thermals using the LCD on my G15 Keyboard. My idle temps on the GPU's were about 45 C. Load would climb to 65.

In addition - my tower is inside of a closed cabinet. I have custom fans I built into the cabinet that I turn on to exhaust the hot air out. The temps I listed above are with the cabinet fans on. During 1 gaming session I forgot to turn on my cabinet fans and after a good hour of playing I realized it when I saw my GPU temps at 95C!!! The interesting thing is that even at that temp - the PC ran perfectly! No glitches, freezes or anything. I now use Rivatuner to control my fans and the temps are even lower now than what I listed.

One other thing to consider - one of the first things I did was to uninstall the Dell thermal monitor software. Its limited and Everest and Rivatuner do a much better job of monitoring and controlling fan speeds.

tom455
2 Bronze

Re: XPS 730x General Hardware Discussion thread

 Run speedfan or coretemp. I would like to see what your temps are.

System 1

Antec 900 case, Intel Core i7 965, Antec Signature 650 power supply, G.SKILL 6GB DDR3 DDR3 1600,Hauppauge WinTV-HVR 1800 MCE Kit (tv tuner),SAMSUNG  SH-S202N,Vista Ultimate 64-bit,GIGABYTE GA-EX58-UD5 X58 Motherboard, 2 WD6401AALS 640GB (raid), 8600gt gpu

System 2 Dell 8400 3.4ghz cpu, 4gb ram.

jsimon9633
1 Nickel

Re: XPS 730x General Hardware Discussion thread

Now when you say you disabled Dell Thermal Monitor. Does that control just the Video Card fans or other fans? I use Rivatuner and the last time I remember it only lets you adjust fans for the video card. Is that what you mean?