XPS 8100 Realtek sound problem

Hi Gilgamesch,

Does this happen only for streaming audio?

I have not really played anything that is downloaded onto my computer so I have to say that right now it only happens with streaming audio like Pandora or if I am watching a web based video like a TV show.

Here are the most recent drivers, version A01.

Streaming sound problems can be caused by many factors, so the best way to diagnose a sound problem is to use files on the hard drive.

Does this happen while playing Windows Music - from My Music folder? Like Bethoven etc..

Try VLC instead of Media Player.

Try to clean the audio jack and reinsert into the audio ports.

Try to boot into Hardware diagnostics -> Instructions are given by Osprey - How to Run Dell Diagnostics -> Custom Test -> Run Analog Audio Playback test see if you get the stutter / warble, if you get the noise there as well Contact Tech support.

Let me know the status after each step

Thanks for the advice. I will run the diagnostic program and see if anything turns up as well as trying to play some files directly from the HD. The problem started when I updated the Realtek drives with the latest version listed on the Dell software update site for my system. That is why I was wondering if there might be a later version that might fix the problem.

I ran the hardware tests and there were no problems. One thing I have noticed is that when I get the sound problem the entire computer will momentarily freeze.

Do you want to try this older version of the driver?

Your result on the diagnostics does indicate that this is probably a driver problem. I'm running the A01 6.0.1.6299 version with no problems.

I checked and I am running the same driver so I guess I am current in that area. It is not a major issue but I hope at some point I can come up with a solution.