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XPS 8500 Shutdown Problem

After I shutdown my XPS 8500, the monitor goes off, the power and other panel lights goes off but the processor and fans keep running, and would continue for hours if I don't pull the power cord. What is causing this?  Any suggestion for a fix would be appreciated.

Thanks

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RE: XPS 8500 Shutdown Problem

Hi SCRUMBS,

When did the issue start? Are there any bluescreens / system crashes? Does the hibernate / restart option work fine? Is the issue seen only with shutdown option? Are there any external components connected to the system all the time?

Update the BIOS - http://dell.to/1Mq7QdL - restart the system and check.

Reinstall the chipset and video drivers from the Dell support site or vendor site and check.

Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us.

If the system is under warranty, write me a private conversation with the service tag and your contact details(Name and Email). 

Keep us updated.

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