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Tergee
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XPS 8500 Windows 8 Recovery Fails 0x400110020000105

Less than one month out of warranty and my xps 8500 crashed badly. 

After several attempts at carrying out the miserable automatic recovery process I gave up and decided to carry out a complete factory refresh. 

This also fails with the error above. 

Any suggestions ?  

Terry

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10 Replies
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RE: XPS 8500 Windows 8 Recovery Fails 0x400110020000105

Read this about running the hardware diagnostic  tests, especially for the hard drive.

Ron

   Forum Member since 2004
   I am not a Dell employee

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RE: XPS 8500 Windows 8 Recovery Fails 0x400110020000105

Any suggestions ?  

Which version of Windows is involved?

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RE: XPS 8500 Windows 8 Recovery Fails 0x400110020000105

[quote user="Tergee"]Any suggestions ?  

Which version of Windows is involved?[/quote]

Thread title says Windows 8. emoticon.Stickouttongue.title

Ron

   Forum Member since 2004
   I am not a Dell employee

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RE: XPS 8500 Windows 8 Recovery Fails 0x400110020000105

Error:0x400110020000105

Indicates attempt to clone drive with encrypted recovery partition.

There is no resolution to this because encrypted ntfs partitions cannot be cloned.


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Tergee
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RE: XPS 8500 Windows 8 Recovery Fails 0x400110020000105

I'm not attempting to clone the drive. I'm attempting to recover the existing drive using the recovery disks. 

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Tergee
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RE: XPS 8500 Windows 8 Recovery Fails 0x400110020000105

Cheers. I've run the diagnostics and chkdsk from the command line. No errors. 

Even if I bought a new drive I'm not confident I could reinstall using the recovery disks. 

This leaves me with a possibly faulty disk/controller and without a working OS no way to test any components. 

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Tergee
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RE: XPS 8500 Windows 8 Recovery Fails 0x400110020000105

Though you did point me in the right direction  🙂  My partition table looks suspect (though I'm not expert on GPT) 

Unfortunately I can't recover to my secondary drive as it's the wrong size ... 

So my alternatives would seem to be 

a) throw myself at Dell's mercy and try to buy media disks even though I'm out of warranty. 

b) Buy a 2 TB disk and hope recovery works 

Not everso confident in either of those .. 

c) buy/download a new OS and write off the money I've spent as one of those things ... 

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8 Krypton

RE: XPS 8500 Windows 8 Recovery Fails 0x400110020000105

Remove all drives but the original and then try the recovery.

What happens then?


Report Unresolved Customer Service Issues
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I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support






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8 Krypton

RE: XPS 8500 Windows 8 Recovery Fails 0x400110020000105

this all smells of a bad hard drive ... and is another example of why everyone needs a normal installation disk.

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