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HanoverB
3 Cadmium

XPS 8500, video card, power supply, upgrades

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I see several threads looking for XPS 8500  video card upgrades that can be used with the stock 460w PSU or upgraded PSU.   However, in upgrading the GPU for this machine, there are some cards that will not be compatible and will result in a black screen.    Even with a proper video card install, an adequate and/or upgraded power supply , the video card fans will be working, but there will be no video.   The problem lies in the BIOS for the XPS 8500 motherboard not recognizing the video card and this is a known issue that has carried over from the XPS 8300 to the current XPS 8500. 

There have been video BIOS upgrades from some card makers to correct this problem for certain cards, but there are a lot of legacy cards that won't work.  Safest bet would be to use a newer card with the PCI 3.0 spec.

In the sticky in this forum a link to the current Dell drivers shows the following video cards that are supported with drivers for Windows 8:

Video

GeForce GT 545 | GTX660 | GTX555 | GeForce GTS450 | GeForce GTX 590 | GeForce GTX 460 | GTX680 | GeForce GTX 580 | GeForce GTX 560 Ti | GTX 480 | GTX690 http://downloads-us.dell.com/FOLDER00753042M/3

Geforce GT 620 | Geforce GT640 | nVidia GT640 http://downloads-us.dell.com/FOLDER00736734M/3

AMD HD7570 http://downloads-us.dell.com/FOLDER00746666M/6/

Radeon HD 6990 | Radeon HD7870 | Radeon HD 6950 | Radeon HD 5870 | Radeon HD 6770 | Radeon HD 5970 | Radeon HD7770 | Radeon HD 5770 | Radeon HD 6870 | Radeon HD7950 http://downloads-us.dell.com/FOLDER00749652M/3

Since these are Dell OEM cards that are being supported, there are also manufacturer specific issues where a given video card model may or may not work depending on its configuration.  Whereas a XFX HD 6870 will work in the XPS 8500, the same card made by another manufacturer may not work.

Please keep this in mind when doing GPU and PSU upgrades and hopefully BIOS upgrades in the future will address these issues.

It would be helpful if you have a SPECIFIC card that does or doesn't work, to post the manufacturer and complete model number in this thread.

OS and Bios information also would be helpful, and if you are using the Dell PSU or an upgrade power supply.  Specific model please!

Edit:

Please include following and any other helpful information

Graphic card manufacturer and model number:

Bios:

Operating System:

Power supply manufacturer if not Dell 460w PSU :

Compatible:  Yes or No

Original card with system that worked:

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Moderator
Moderator

RE: XPS 8500 compatible graphic card installations, main thread

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Ok. I have summarized all of the video cards and power supplies used. Time to lock this thread started on November 2012.


3rd party power supply + video card =
EVGA GeForce GTX 1080 SC GAMING ACX 3.0 08G-P4-6183
EVGA 210-GQ-0750-V1 750w

MSI GeForce GTX 1080 Sea Hawk
Corsair CMPSU -850TX

EVGA Geforce GTX 980
Corsair 650TX

EVGA GTX 970 SC
Corsair CX750M

EVGA GeForce GTX 970 Superclocked Graphics Card EVGA 04G-2974-KR
EVGA SuperNOVA 750B1 750w
Corsair CX750

EVGA GeForce GTX 770
SeaSonic X650
Corsair CS650M

ASUS GeForce GTX 770
Corsair 650TX

PNY GeFoce FTX 770
Corsair CX600M

MSI GeForce GTX 760
PC Power & Cooling Silencer Mk III 500w

PNY GeForce GTX 680
Corsair 650TXw

EVGA GeForce GTX 660Ti FTW
Corsair CX600

Sapphire R9 280x
EVGA 750w B

Sapphire R9 270x
Coolermaster 750w

HIS R9 270x
EVGA 550w Bronze

Gigabyte Radeon HD 7950 Windforce 3X
Corsair CX600

HIS Radeon HD 7750 (H775F1GD)
Corsair 430M

ASUS Radeon HD 5870
Corsair AX760

Dell 460w power supply + video card =
EVGA GeForce GTX 670
EVGA GeForce GTX 660 Ti 02G-P4-3662-KR
MSI GeForce GTX 660 Ti N660TI PE 2GD5/OC
MSI GeForce GTX 660 Ti Twin Frozr
Gigabyte GeForce GTX 660 Ti Windforce 2X OC Edition
Gigabyte GeForce GTX 660 Ti GV-N66TOC-2GD
ASUS GeForce GTX 660 DC2-2GD5
EVGA GeForce GTX 560 01G-P3-1461-KR

XFX Radeon HD 7950 FX795ATDFC
Powercolor Radeon HD 7870 AX7870 2GBD5-2DH
HIS Radeon HD 7850 IceQ X H785QN2G2M

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385 Replies
HanoverB
3 Cadmium

Re: XPS 8500 Compatible Video Cards resulting from Bios/Motherboard Issues

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Graphic card manufacturer and model number: GTX 560   purchased 12/2012

EVGA SuperClocked 01G-P3-1461-KR GeForce GTX 560 (Fermi) 1GB 256-bit GDDR5 PCI Express 2.0 x16 HDCP Ready SLI Support Video Card

Bios:  A09

Operating System:  W7 Ultimate x64

Power supply manufacturer if not Dell 460w PSU :  Both Dell and Corsair CMPSU -850TX

Compatible No, doesnt work

Original card with system that worked:  Radeon HD 7570

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HanoverB
3 Cadmium

Re: XPS 8500 Compatible Video Cards resulting from Bios/Motherboard Issues

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From reading other threads, other cards:

Gigabyte GV-R787OC-2GD Radeon HD 7870 GHz Edition 2GB

no video

http://en.community.dell.com/support-forums/desktop/f/3514/p/19458767/20149864.aspx#20149864

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GIGABYTE GeForce GTX 660 Ti WINDFORCE 2X OC Edition 2048MB GDDR5 PCI-Express 3.0 2x DVI / HDMI / DP SLI Ready GV-N66TOC-2GD

From Amazon review, works!    Note that this card's design looks like it doesn't try to channel airflow out of the back of the case, but rather into the case so might have to keep a close eye on case temps.  

http://www.amazon.com/GIGABYTE-WINDFORCE-PCI-Express-Graphics-GV-N66TOC-2GD/dp/B008UG2W20

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EVGA GeForce GTX 660Ti SUPERCLOCKED 2048MB GDDR5 DVI-I, DVI-D, HDMI, DP, SLI Graphics Card (02G-P4-3662-KR)

From Amazon review, works!  This card has typical EVGA shroud that is supposed to help channel air out of the back of the case.

http://www.amazon.com/EVGA-GeForce-SUPERCLOCKED-Graphics-02G-P4-3662-KR/dp/B008S15XA0

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GIGABYTE GV-N66TOC-2GD GeForce GTX 660 Ti 2GB 192-bit GDDR5 PCI Express 3.0 x16 HDCP Ready SLI Support Video Card

Non reference card that works fine in XPS 8500  from this thread:

http://en.community.dell.com/support-forums/desktop/f/3515/t/19476981.aspx

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PowerColor AX7870 2GBD5-2DH Radeon HD 7870 GHz Edition 2GB 256-bit GDDR5 PCI Express 3.0 x16 HDCP Ready CrossFireX Support Video Card

Works fine from this thread:

http://en.community.dell.com/support-forums/desktop/f/3515/t/19477554.aspx


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Tesla1856
6 Thallium

Re: XPS 8500 Compatible Video Cards resulting from Bios/Motherboard Issues

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You should probably also collect these details:

 

What version BIOS is XPS-8500 ruuning?

What PCIe card came with machine originally? If you install that original card with original Win7-64 ... does it still boot and work?

Sounds like these systems might be good candidates for a Win7/Win8 dual-boot system (while testing) ... if you are seeing it makes a difference.

http://en.community.dell.com/owners-club/alienware/f/3746/p/19473432/20216534.aspx#20216534


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
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HanoverB
3 Cadmium

Re: XPS 8500 Compatible Video Cards resulting from Bios/Motherboard Issues

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You should probably also collect these details:

 

What version BIOS is XPS-8500 ruuning?

What PCIe card came with machine originally? If you install that original card with original Win7-64 ... does it still boot and work?

Sounds like these systems might be good candidates for a Win7/Win8 dual-boot system (while testing) ... if you are seeing it makes a difference.

http://en.community.dell.com/owners-club/alienware/f/3746/p/19473432/20216534.aspx#20216534

Thanks for the reply.    Probably not a bad idea to know that info as well.   PSU upgrade info (if not original 460W Dell PSU) might also be helpful.  I know I was looking for successful GPU and PSU upgrades for the Studio 540 last year and it would have been easier if specific component model information was available.  I will edit the original post.

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HanoverB
3 Cadmium

Re: XPS 8500 Compatible Video Cards resulting from Bios/Motherboard Issues

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Ran another test tonight with another EVGA card I borrowed from a friend that worked as well 🙂

Graphic card manufacturer and model number:  EVGA GeForce GTX 660 02G-P4-3069-KB 2GB GDDR5 PCI Express 3.0 Graphics Card

Bios:  A09

Operating System:  W7 Ultimate x64

Power supply manufacturer if not Dell 460w PSU :  CORSAIR Enthusiast Series CMPSU-850TX 850W ATX12V v2.2 / EPS12V v2.91 SLI Certified CrossFire Ready 80 PLUS Certified Active PFC Power Supply.

Compatible Yes!!

Original card with system that worked:  AMD Radeon 7570

It was recognized by the XPS 8500, booted up properly, and am using it right now and runs great using the latest 306.97 drivers!   Very nice card.

I upgraded to the 850W power supply because  I'm running 2 hard drives, BR and DVD-RW Optical drives, so I didn't feel comfortable with the stock Dell PSU.    It could probably handle it but  the GTX 660 recommended power is 450w and that is at the upper limits of the Dell PSU.

NVIDIA System Information report created on: 11/06/2012 00:05:40

System name: XPS-8500

 

[Display]

Operating System:                                          Windows 7 Ultimate, 64-bit

DirectX version:                                               11.0

GPU processor:                                             GeForce GTX 660

Driver version:                                                  306.97

DirectX support:                                               11.1

CUDA Cores:                                                     960

Core clock:                                                       1058 MHz

Memory data rate:                                           6008 MHz

Memory interface:                                           192-bit

Total available graphics memory:                4095 MB

Dedicated video memory:                             2048 MB GDDR5

System video memory:                                  0 MB

Shared system memory:                              2047 MB

Video BIOS version:                                        80.06.10.00.60

IRQ:                                                                    16

Bus:                                                                   PCI Express x16 Gen2

 

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HanoverB
3 Cadmium

Re: XPS 8500 Compatible Video Cards resulting from Bios/Motherboard Issues

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Here is a picture of the working GTX 660 install in this machine before I removed it to return to a good friend that was willing to let me try it.

Has only a single 6 pin power port on the top and fits nicely in the case.  Easy install and the XPS 8500 recognized it right away.

Would be a good choice for anyone looking for an upgrade that works....

.............just hoping I can get some help from Dell or EVGA with getting my GTX 560 working.  

I can see why they chose not to support the GTX 560 and other cards on the XPS 8300 as it was at the end of it's product cycle and it was a new card.

But the GTX 560 was released about the same time the XPS 8500 was released, too bad they didn't fix the known problems with video bios after the issues they had with the XPS 8300.   It I only would have known before buying the card that I should have bought the GTX 560ti........

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Tesla1856
6 Thallium

Re: XPS 8500 Compatible Video Cards resulting from Bios/Motherboard Issues

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Power supply manufacturer if not Dell 460w PSU :  CORSAIR Enthusiast Series CMPSU-850TX 850W ATX12V v2.2 / EPS12V v2.91 SLI Certified CrossFire Ready 80 PLUS Certified Active PFC Power Supply.

I upgraded to the 850W power supply because  I'm running 2 hard drives, BR and DVD-RW Optical drives, so I didn't feel comfortable with the stock Dell PSU.    It could probably handle it but  the GTX 660 recommended power is 450w and that is at the upper limits of the Dell PSU.

This is a good upgrade step. You don't want to turn this into a quest to find out how far you can push the little stock Dell Power Supply. It's always better to have extra power "on-tap". At the least, your  PS runs at 50% utilization (which is fine and actually better). Install a nice Corsair and remove "power" from the equation.

Why Corsair:
Dependable with warranty
High amps on 12v rails
Variable speed fan keeps XPS quiet when not maxed (as it should be)
The ones with the modular cables are preferred because there is really no room to stash extra un-used cables (and still have good air-flow).


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
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tabascosauz
2 Bronze

Re: XPS 8500 Compatible Video Cards resulting from Bios/Motherboard Issues

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Has anyone tried to upgrade the GPU to any HD 7850-based card?

I'm looking at the 7850s because the 7870 is a bit expensive and the 7770 isn't much of an

upgrade from my GT 640 in my XPS 8500.

Specifically,

ASUS DirectCU II 2GB Radeon HD 7850

XFX Radeon HD 7850 Core Edition 2GB

Sapphire Radeon HD 7850 2GB

Has anyone found any problems with these?

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HanoverB
3 Cadmium

Re: XPS 8500 compatible graphic card installations and avoiding video BIOS issues

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Okay this might be of some help to those trying to figure out which video cards to buy for the XPS 8500:

Assuming you have an adequate PSU to run the card, It seems from the small sample of working and not working cards that they are falling into two categories:

1)   AMD and Nvidia based reference cards, where the manufacturer such as EVGA, ASUS, Powercolor, etc., is using AMD and Nvidia spec components, in particular the PCB (the board), are most likely to be successful as an upgrade.  On these cards, you should see the Nvidia or AMD trademark on the front or back of the card.

2) Non-reference cards where the manufacturer makes their own boards using AMD and Nvidia GPU's, but have modified the PCB and other components to lessen the cost, or for overclocking and fan mods.   These have not always been working with the XPS 8500. 

With non-working cards, make sure you are running the latest Dell BIOS, and then check the manufacturer for BIOS upgrades.   You will have to put the card into a different machine to flash the BIOS upgrade, then reinstall it back into the XPS 8500.

Two reference cards that work, and both have Nvidia on the boards:

EVGA GTX 660ti:

 \

EVGA GTX 660:

Here are two apparent non-reference cards that didn't work, and are not recognized by XPS 8500 video bios.  Both only have manufacturer names on the boards:

My EVGA GTX 560:

Gigabyte HD 7870 that didn't work:

 \

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