volt01
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XPS 8700 - Black screen before getting to Windows 7 screen. Help plz.

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Hello. I recently purchased XPS 8700, replaced the PSU 550W and the video card with MSI GTX 660.  

The problem I'm having is the boot up takes too long, almost 2 minutes. I see the black screen for about 1 minute before it proceeds to the window 7 screen.

I updated the vga driver to the latest and others through dell system detect as well.

What should I do to get rid of the black screen and reduce the boot time?

3 Solutions

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RE: XPS 8700 - Black screen before getting to Windows 7 screen. Help plz.

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Boot into the F2 Bios. Go to Boot. Is USB Boot Support set to Disabled? If not, change it to Disabled. Press F10 to Exit the Bios and restart.

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RoHe
6 Indium

RE: XPS 8700 - Black screen before getting to Windows 7 screen. Help plz.

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What happens if you boot in Safe Mode? Reboot and press F8. Select Safe Mode + networking.

What happens if you disconnect everything, except mouse, monitor and keyboard?

Is something scheduled to run at boot like an antiviral scan..?

Ron

   Forum Member since 2004
   I am not a Dell employee

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Philip_Yip
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RE: XPS 8700 - Black screen before getting to Windows 7 screen. Help plz.

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What is the boot order of the BIOS? Is it set to boot from your internal hard drive first?

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
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16 Replies
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RE: XPS 8700 - Black screen before getting to Windows 7 screen. Help plz.

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Power off, remove the MSI GTX 660, put our video card back in, power on. If it boots faster, the culprit was the retail video card. If it doesn't boot faster, power off, put the MSI GTX 660 back in. Disconnect all devices from the XPS 8700 except the monitor, mouse, and keyboard. Power on. What happens?

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volt01
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RE: XPS 8700 - Black screen before getting to Windows 7 screen. Help plz.

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Thanks for the respond first.

I contacted the dell support and got help through the remote access control before I checked your reply.

It did seem the boot time was a bit reduced after the fix, but when I turned it on after about 3 hours, the boot up time came back to slow state.

I also followed your instructions. It was the same slow boot up time with the original video card as well.

So I put the Gtx660 back in, disconnected all devices except the basics, and booted it up.

I still get the black screen with the mouse pointer that slows down the whole boot up time.

Note: The tech rep said the black screen with the mouse pointer was just a boot up process, which I still doubt since the black screen takes up more than half of the boot up time. Correct me if I'm wrong.

Thanks

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Moderator
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RE: XPS 8700 - Black screen before getting to Windows 7 screen. Help plz.

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Boot into the F2 Bios. Go to Boot. Is USB Boot Support set to Disabled? If not, change it to Disabled. Press F10 to Exit the Bios and restart.

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volt01
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RE: XPS 8700 - Black screen before getting to Windows 7 screen. Help plz.

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Thanks. I disabled the USB boot support. It seems the boot up speed slightly got better, but it still has the black screen with the mouse pointer delay.

The total boot up time takes about 1 min and 30~40 sec now.

 I can't figure out what went wrong anymore. I'm kind of frustrated since the boot up takes longer than my previous 5 year-old pc with similar hard disk spec.

If you have more solutions, I would gladly follow. I really appreciate your help.     

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RE: XPS 8700 - Black screen before getting to Windows 7 screen. Help plz.

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What video out ports are on the MSI GTX 660? Using what cabling connected to what port on the monitor?

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volt01
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RE: XPS 8700 - Black screen before getting to Windows 7 screen. Help plz.

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It has 2 DVI output.  I'm using one of them and DVI port on monitor as well.

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Highlighted
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RE: XPS 8700 - Black screen before getting to Windows 7 screen. Help plz.

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Time to start pulling the ram sticks and checking them one at a time to see if you can see if they are causing the slow boot.

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volt01
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RE: XPS 8700 - Black screen before getting to Windows 7 screen. Help plz.

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Thanks again for the attention and help.

I pulled them out and checked one at a time, but the result was the same slow boot.

I really don't understand why it hangs on so long to the black screen before it switches to the windows screen....  

Please let me know if you have more suggestions.

    

 

    

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RoHe
6 Indium

RE: XPS 8700 - Black screen before getting to Windows 7 screen. Help plz.

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What happens if you boot in Safe Mode? Reboot and press F8. Select Safe Mode + networking.

What happens if you disconnect everything, except mouse, monitor and keyboard?

Is something scheduled to run at boot like an antiviral scan..?

Ron

   Forum Member since 2004
   I am not a Dell employee

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