FlaOpa
2 Bronze

XPS 8700 Specifications is a Blank PDF, following link for Manuals & Documentation

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A disappointment and inconvenience on the XPS 8700 Manual and Documentation page: http://dell.to/10AzZux  is that the 'Specifications' link yields a blank PDF.
I hope someone at Dell will fix this.

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FlaOpa
2 Bronze

Re: XPS 8700 Specifications is a Blank PDF, following link for Manuals & Documentation

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Thank you all for responding -- The advice to update browser and Adobe Flash may have been right on.

However, an earlier statement, on Desktop Video Forum, whose non-8700 URL eludes me as I write, was to use only  'Internet Explorer'.    Sorry to not to give direct credit to that Dell employee.  

Recalling their advice, I used IE on a Win-XP Laptop,    IT WORKED!!!!

(IE version 8.0.6001.18.702).

Firefox & Chrome on the same Win-XP Laptop did NOT display 'Specifications' correctly, but as a blank PDF page.

Unlike the other manuals, which are PDF-files, on the XPS 8700 Manual and Documentation page: http://dell.to/10AzZux  or www.dell.com/.../xps-8700,  the 'Specifications' are a web-page with a collection of links to distinct component spec pages, selected & displayed as separate web-pages.

The OS from which I reported the problem had been Linux Ubuntu 10,04.4 with browsers Firefox and Chrome.

On the Win-XP Laptop, browsers Firefox and Chrome again displayed the XPS 8700 Specifications as a blank PDF-page.

The likely answer is, I think, to use Internet Explorer to look at the XPS 8700 Specifications.

Thank you for your recommendations.  Next time, I'll be more specific as to Machine, OS, & Browser.

For now, I want to get on to ordering an XPS 8700.

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5 Replies
Dell - Harish M
4 Beryllium

Re: XPS 8700 Specifications is a Blank PDF, following link for Manuals & Documentation

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Hi FlaOpa,

What browser are you using? Please ensure that you have the latest Flash player and adobe reader installed.

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tommyo1954
5 Rhenium

Re: XPS 8700 Specifications is a Blank PDF, following link for Manuals & Documentation

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I just checked the link and it opens and displays fine for me.....

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speedstep
8 Krypton

Re: XPS 8700 Specifications is a Blank PDF, following link for Manuals & Documentation

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Try

ftp.dell.com/.../xps-8700_Reference%20Guide_en-us.pdf

There are 2 versions of flash that must be installed and your browsers must be closed.

The  flashplayer11_8r800_94_winax.exe is for IE

The flashplayer11_8r800_94_win.exe is for Firefox.

(Released 7/9/2013)  Flash Player 11.8.800.94 (159.9 MB)

http://ftp.adobe.com/pub/adobe/reader/win/10.x/10.0.1/en_US/AdbeRdr1001_en_US.exe


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FlaOpa
2 Bronze

Re: XPS 8700 Specifications is a Blank PDF, following link for Manuals & Documentation

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Thank you all for responding -- The advice to update browser and Adobe Flash may have been right on.

However, an earlier statement, on Desktop Video Forum, whose non-8700 URL eludes me as I write, was to use only  'Internet Explorer'.    Sorry to not to give direct credit to that Dell employee.  

Recalling their advice, I used IE on a Win-XP Laptop,    IT WORKED!!!!

(IE version 8.0.6001.18.702).

Firefox & Chrome on the same Win-XP Laptop did NOT display 'Specifications' correctly, but as a blank PDF page.

Unlike the other manuals, which are PDF-files, on the XPS 8700 Manual and Documentation page: http://dell.to/10AzZux  or www.dell.com/.../xps-8700,  the 'Specifications' are a web-page with a collection of links to distinct component spec pages, selected & displayed as separate web-pages.

The OS from which I reported the problem had been Linux Ubuntu 10,04.4 with browsers Firefox and Chrome.

On the Win-XP Laptop, browsers Firefox and Chrome again displayed the XPS 8700 Specifications as a blank PDF-page.

The likely answer is, I think, to use Internet Explorer to look at the XPS 8700 Specifications.

Thank you for your recommendations.  Next time, I'll be more specific as to Machine, OS, & Browser.

For now, I want to get on to ordering an XPS 8700.

View solution in original post

FlaOpa
2 Bronze

Re: XPS 8700 Specifications is a Blank PDF, following link for Manuals & Documentation

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DELL-Appu S  thank you for providing the clue, the answer, to my problem with accessing 8700 specifications with browsers other than Internet Explorer.

I went back through Hardware Video Forum postings until I found your comments "Posted by DELL-Appu S replied on 08-05-2013 3:20 P:M."    en.community.dell.com/.../19519898.aspx ,   containing

"Please refer to the following link http://dell.to/13I4GKa and click on Specifications. Please use Internet Explorer only."

Again, Thank You

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