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2 Bronze

XPS 8700 Windows 8.1 Dell BT/WIFI issues

XPS 8700, Windows 8.1 Pro.  Problem developed where system was taking a long time to shutdown or reboot.  Troubleshooting led me to this thread:

http://answers.microsoft.com/en-us/windows/forum/windows8_1-performance/windows-81-pro-x64-uefi-very...

and based on what I read I tried uninstalling the BT and WiFi devices from device manager and then uninstalling the BT/WiFi driver suite from Programs and Features in Control Panel.

This corrected the long shutdown and reboot problem on my system.  The Dell Qualcomm Atheros BT/WiFi Driver Suite was the issue.  On reboot the BT & WiFi devices were reinstalled by Win 8.1 using generic drivers but the long shutdown and reboot problem has NOT reappeared.

This lead me to problem #2.  I visited the Dell Drivers and Downloads site for the XPS 8700 and looked for an updated driver for Win 8.1 for the BT/ WiFi device.  There is no driver listed for Windows 8.1 for this device.  For Windows 8 the download that was suggested was this file:  

Hard-Drive-DW1703_Win84_A00_Setup-M8R50_ZPE.exe

but this file does not install under windows 8.1.  The error message effectively says 'wrong operating system".

So it looks like as of this moment the Dell combo BT/WiFi device is broken under Win 8.1.  When will Dell offer a correct driver for this OS?

Edit 12/26 - looks like Dell has changed the links as now there is an older file listed under Win 8.1 for this device.  I also edited some of the above for gramer and speling erors.

Note - If you try to uninstall the software from Programs and Features, the uninstall may hang.  If so, kill off the uninstall process using Task Manager and reboot.   When restarted, uninstall the BT and Dell WiFi devices from Device Manager and then try the uninstall of the software again from Programs and Features.  It should work properly this time. 

After reboot, you may see the BT and Wi-Fi devices have reappeared in Device Manager as Win 8.1 will reinstall them using more generic or older drivers.  On my system this seemed to be OK as the slow shutdown/reboot problem has not reappeared.

Hopefully Dell and Qualcomm will get this sorted out quickly and give us a driver that works properly under Win 8.1

31 Replies
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2 Iron

RE: XPS 8700 Windows 8.1 Dell BT/WIFI issues

Just wanted to say thank for your post in the "XPS 8700 suddenly slow rebooting and starting" thread. I had the same issue and your post help me solved it.

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RE: XPS 8700 Windows 8.1 Dell BT/WIFI issues

Is this the one that is supposedly broken?:

http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/xps-8700?driverId=P84MY&osCode=WB...

What I find really strange is the Windows 8 driver appears to be more recent than the Windows 8.1 driver. How is that even possible?

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2 Bronze

RE: XPS 8700 Windows 8.1 Dell BT/WIFI issues

Your link pointed to the Intel driver, the one that does not work for me is this one:

Hard-Drive-DW1703_Win8.1_A00_Setup-P84MY_ZPE.exe

and the link is:

http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/xps-8700?driverId=P84MY&osCode=WB...

However, this is not the same file that I pointed to earlier.  Apparently Dell has changed the file link(s) sometime over the last 48 hours or so.

 

 

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3 Silver

RE: XPS 8700 Windows 8.1 Dell BT/WIFI issues

Yeah, I don't know what happened with the links. I only know that the most recent (Dell-Atheros) driver available for download on Dell's web page for Win 8.1 has an earlier date than the driver for Win 8 (8.1 driver is listed as October 17th while the Win 8 driver shows November 20th). 

Anyway, my issue does not appear to be as debilitating as was your issue; my boot times are somewhat reasonable. I'm not sure why that would be other than, perhaps, you're running 8.1 Pro and I'm not.

Regardless, what I would REALLY like to know is exactly what advantage the Dell Qualcomm Atheros BT/WiFi Driver has over the Windows 8.1 generic driver. Is there a difference in functionality that you have noticed? If there is little or no difference, then why not just use the generic Windows driver?

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RE: XPS 8700 Windows 8.1 Dell BT/WIFI issues

XPS 8700 Win 8.1

Same issue with long reboot times and removed this software suite, with all the issues of uninstalling as described in the posts.  Allowed windows to set up the automatic drivers and this resolved the long boot time issue.  This software suite also has other issues with blue tooth add-ins for outlook.  Upon installing outlook 2010 the qualcom add-in generated errors as well.  Will wait and see if an update comes out but both devices check out fine with the windows installed drivers.

 

Thanks,  

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2 Bronze

RE: XPS 8700 Windows 8.1 Dell BT/WIFI issues

I have the same issue, but I cannot uninstall Dell WLAN and Bluetooth Client installation from Control Panel. I assume this is the program all post above talk about. I get error message: "The installer cannot run on this platform. Please select package for your operating system"

Dell needs to do something about it!!!!

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2 Iron

RE: XPS 8700 Windows 8.1 Dell BT/WIFI issues

How are you trying to uninstall the Dell WLAN and Bluetooth Client? Directly from the Control Panel by selecting it and clicking uninstall? Do you also have a XPS8700 that originally came with Windows 8 x64 (as uninstalling from the Control Panel worked for me)?

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2 Bronze

RE: XPS 8700 Windows 8.1 Dell BT/WIFI issues

Correct, I am simply selecting uninstall from Control Panel. 

When I bought by XPS 8700, I installed SSD and put fresh Win 8 Pro (64 bit) on it.

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RE: XPS 8700 Windows 8.1 Dell BT/WIFI issues

The XPS-8700_Network_Driver_P84MY_WN_10.0.0.260_A00.EXE download from Dell installs a Qualcomm Atheros Communications driver for Dell Wireless 1703 Bluetooth card (WLAN WiFi 802.11 b/g/n + Bluetooth Half-Height Mini-PCI Express Card - FXP0D) with the following details:

Driver Date: 25/07/2013 Driver Version: 8.0.1.232

This driver doesn't seem to cause a 2 min delay on shutdown described here.

However, the latest version 8.0.1.241 (dated approx. 5 days later, i.e. 30/07/2013) was causing the delay on my XPS8700. I'm not sure, but most likely it was installed via Windows (or Dell) Update.

The bottom line is : install version 8.0.1.232 from XPS-8700_Network_Driver_P84MY_WN_10.0.0.260_A00.EXE and make sure it's not automatically updated to 8.0.1.241.

 

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2 Bronze

RE: XPS 8700 Windows 8.1 Dell BT/WIFI issues

Is it possible to communicate this issue to Dell, so they think of a solution?

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8 Krypton

RE: XPS 8700 Windows 8.1 Dell BT/WIFI issues

I pinged my Dell tech contacts and asked them to review this and the other related threads...

Ron

   Forum Member since 2004
   I'm not a Dell employee

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Community Manager
Community Manager

RE: XPS 8700 Windows 8.1 Dell BT/WIFI issues

Is it possible to communicate this issue to Dell, so they think of a solution?

If the Dell DW1703 Windows 8.1 "DW1703_Win8.1_A00_Setup-P84MY_ZPE.exe, OEM version 10.0.0.260" works for Windows 8.1, what do we need to fix? Do you want Dell to dictate to Microsoft what they should or should not push in their Windows Updates?

On the File Library, I only see two versions of the "Dell Wireless1703 802.11 b/g/n,BT4.0 + HS Driver", one for Windows 8 and one for Windows 8.1 =

http://www.dell.com/support/drivers/us/en/19/Product/xps-8700

Windows 8
DW1703, BT4.0, +HS
11/20/2013
OEM version 10.0.0.222
DW1703_Win84_A00_Setup-M8R50_ZPE.exe
http://www.dell.com/support/drivers/us/en/19/driverdetails?driverid=M8R50

Windows 8.1
DW1703, BT4.0, +HS
10/17/2013
OEM version 10.0.0.260
DW1703_Win8.1_A00_Setup-P84MY_ZPE.exe
http://www.dell.com/support/drivers/us/en/19/driverdetails?driverid=P84MY

 



 

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2 Bronze

RE: XPS 8700 Windows 8.1 Dell BT/WIFI issues

Hi Chris

Is it possible to communicate this issue to Dell, so they think of a solution?

If the Dell DW1703 Windows 8.1 "DW1703_Win8.1_A00_Setup-P84MY_ZPE.exe, OEM version 10.0.0.260" works for Windows 8.1, what do we need to fix? Do you want Dell to dictate to Microsoft what they should or should not push in their Windows Updates?

On the File Library, I only see two versions of the "Dell Wireless1703 802.11 b/g/n,BT4.0 + HS Driver", one for Windows 8 and one for Windows 8.1 =

http://www.dell.com/support/drivers/us/en/19/Product/xps-8700

Windows 8
DW1703, BT4.0, +HS
11/20/2013
OEM version 10.0.0.222
DW1703_Win84_A00_Setup-M8R50_ZPE.exe
http://www.dell.com/support/drivers/us/en/19/driverdetails?driverid=M8R50

Windows 8.1
DW1703, BT4.0, +HS
10/17/2013
OEM version 10.0.0.260
DW1703_Win8.1_A00_Setup-P84MY_ZPE.exe
http://www.dell.com/support/drivers/us/en/19/driverdetails?driverid=P84MY

Hi Chris,

I'm the OP on this thread.  The Windows 8.1 file that you referenced is the file that causes the problem on my Win 8.1 Pro system.

I just downloaded a fresh copy of this file and installed it.   Restarts take upwards of 3 minutes with the software installed.  Just a few seconds with the software and drivers not installed.

Something is not right with this driver suite in Windows 8.1.

Thanks for your help on this issue.

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Community Manager

RE: XPS 8700 Windows 8.1 Dell BT/WIFI issues

chucko6166,

And when you remove that Windows 8.1 driver and load the Windows 8 driver, does the DW1703 function correctly and also NOT have the long restart issue? We installed that same DW1703 in about thirty systems. Does the XPS 8500/Vostro 470 DW1703 Windows 8.1 driver have the same issues when loaded on the XPS 8700?

10/23/2013
OEM version 10.0.0.260
DW1703_Win8.1_A00_Setup_WM7F2_ZPE.exe
http://www.dell.com/support/drivers/us/en/19/driverdetails?driverid=WM7F2

 



 

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2 Bronze

RE: XPS 8700 Windows 8.1 Dell BT/WIFI issues

The XPS 8700 Windows 8 driver will not install on Win 8.1.  The message that you see when you attempt to install it is:

"The installer can not run on this platform. Please select package for your operating system."

One more thing - these files download very slowly.  Something is capping the DL speeds to 800k/sec.  It's not a localized problem to my end.  I tried the DL's on multiple computers using data circuits from Comcast (50 Mb/sec) and CenturyLink (40 Mb/sec).  

I really wish that Dell made the internal Bluetooth/WiFi adapter optional on the XPS 8700.  I'm installing a lot of these systems and I'm not using the internal BT or WiFi on any of them.  The ability to disable them via BIOS would also be helpful.

The XPS 8500 Win 8.1 file - same long reboot problem as with the XPS 8700 Win 8.1 file. 

Additional info:  The Win 8.1 system that I'm seeing this problem on is a domain joined Win 8.1 Pro install with the Hyper-V role enabled.  UEFI, GPT and Secure boot are all being used.

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2 Bronze

RE: XPS 8700 Windows 8.1 Dell BT/WIFI issues

Additional information: 

Yesterday I installed a brand new XPS 8700 for a client that came from Dell with Win 8 installed.  As part of the install process I installed all available Win 8 updates from Microsoft, and then upgraded via the Win 8 store to Win 8.1.  I then installed all available Win 8.1 updates from MS, and on reboot was faces with the same long duration (over 2 minutes) reboot problem.

I then attempted to uninstall the BT/WIFI driver suite from Programs and Features, but since the OS was now Win 8.1, the uninstaller would not run, instead yielding the same "The installer can not run on this platform. Please select package for your operating system" message that I described above.  The only way I was able to complete the uninstall was to download the Win 8.1 BT/WIFI file from the Dell support site, and run it and select "uninstall" from the choices offered.  Then I uninstalled the BT and WIFI devices from Device Manager.  On reboot the devices were reinstalled automatically using older drivers and seemed to work OK.  Reboots of the PC were normal and not delayed. 

This was all performed without the installation or change of any third party software on the PC. 

In conclusion, there are two problems here.  First, upgrading to Win 8.1 breaks the ability to uninstall the BT/WIFI driver suite software from Control Panel, Programs and Features.  Seconds, the driver suite for Win 8 and Win 8.1 causes XPS 8700 reboots to take an excessive amount of time. 

Please fix, as this is a bit of a mess.    🙂

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2 Bronze

RE: XPS 8700 Windows 8.1 Dell BT/WIFI issues

Thank you, CHUCKO6166 !

I will try it myself. 

It is not clear whose fault, so I do not think either Microsoft or Dell are going to fix it.  I am more than happy to use Microsoft generic drivers instead, if they are available. 

Regards,

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2 Bronze

RE: XPS 8700 Windows 8.1 Dell BT/WIFI issues

Chucko6166,

Where did you find Dell BT/WIFI drivers for Win 8.1. I only find drivers for Win 8.0

http://www.dell.com/support/drivers/us/en/19/Product/xps-8700

Regards,

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3 Silver

RE: XPS 8700 Windows 8.1 Dell BT/WIFI issues

The direct link for the Win 8.1 drivers has been posted a few times in this thread.

http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/xps-8700?driverId=P84MY&osCode=WB...

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2 Bronze

RE: XPS 8700 Windows 8.1 Dell BT/WIFI issues

Thank you, Prius2004. 

I believe all drivers should be in one official location. Dell should definitely fix this one.

Regards,

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2 Bronze

RE: XPS 8700 Windows 8.1 Dell BT/WIFI issues

I repeated steps suggested by chucko6166 and everything worked. Except my Bluetooth in device manager shows: "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"

Any manual solutions for it. I do not actually use Bluetooth that often, so it is not a big deal, but would be nice to fix.

By the way, reboot is now okay.

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2 Bronze

RE: XPS 8700 Windows 8.1 Dell BT/WIFI issues

The long shutdown/reboot problem is apparently caused by the BT drivers or something in the BT driver suite.  I've done a bit more work on this and below are my findings.

The most recent Win 8.1 BT/WIFI driver package currently available from Dell: 

http://www.dell.com/support/drivers/us/en/04/DriverDetails?driverId=P84MY#

You'll want to download this file from the two files offered:  

XPS-8700_Network_Driver_P84MY_WN_10.0.0.260_A00.EXE

When you install this driver suite it will install the following drivers;

BT: 8.0.1.241

WIFI: 10.0.0.260

and the long shutdown/reboot problem appears to be caused by the .241 BT drivers.

I've found newer BT drivers:

http://www.station-drivers.com/download/qualcomm/qualcomm_bluetooth_8.0.1.312-x64(www.station-driver...

and these are supposedly WHQL drivers, version 8.0.1.312.  The www.station-drivers.com site is in French and on the surface may seem a bit dicey but the site has been around for a long time and I've used it as a source of updated and pre-release drivers when troubleshooting problems like this one.

Anyway, on my Win 8.1 test systems, If I uninstall the Dell BT/WIFI driver suite package from Control Panel, Programs and Features and the BT/WIFI devices from Device Manager and then reboot, Win 8.1 installs the following generic driver versions:

BT:      1.0.3.0       Date:  5/8/12

WIFI:   3.0.1.155   Date:  5/3/13

Note - If you uninstall the Dell driver suite package and still see the 8.0.1.241 BT drivers installed in Device Manager, you can uninstall the BT device again and click the box that says "remove the drivers for this device".  Then on reboot you should see the generic BT device driver 1.0.3.0.

 

So how do we fix the Win 8.1 long reboot problem and still use up to date drivers?  (Use at your own risk as part of what I'm suggesting below uses non Dell supplied drivers).

Fully uninstall any existing Dell BT/WIFI driver packages and uninstall the BT and WIFI devices in device manager and reboot.  You should see the generic drivers automatically installed in the versions that I've listed above or you may see the devices listed with error messages regarding no device drivers loaded for these devices.

Download the Dell Win 8.1 driver package from the link above, making sure that you download the file name listed - it is the "Update package for Microsoft Windows".   Double click on it to install, but during the install process stop at the screen where prompted to install the BT and WIFI drivers and uncheck the box to install the BT drivers, let the driver install complete, just installing the WIFI drivers only.  Reboot when complete.

Then download the BT drivers from the station-drivers link above, unzip the file, and double click on the Bluetooth_Suite_64.exe to install.  It will take a few minutes to complete, so be patient.  Reboot when complete.

After reboot, you'll see that by installing the WIFI portion of the Dell suite you have WIFI drivers 10.0.0.260 and by installing the Qualcomm drivers from the Station-drivers.com link you'll have BT Driver suite version 8.0.1.312.  You'll also have two listings in Program and Features, one for the Dell driver suite and the other for the Qualcomm BT driver suite, should you need to uninstall either package. 

The end result is that the long reboot/shutdown problem is solved and you have up to date BT/WIFI drivers on your Win 8.1 XPS 8700 system. I tested the BT with my Android phone and everything seems to work, including the BT audio.

Enjoy,

Chucko

PS- I'm hopeful that Dell will release an updated driver package soon - use the above only if needed, and be sure to uninstall both packages before installing an updated package from Dell.

 

 

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3 Silver

RE: XPS 8700 Windows 8.1 Dell BT/WIFI issues

Do you want Dell to dictate to Microsoft what they should or should not push in their Windows Updates?

No reasonable Dell customer expects Dell to dictate anything to Microsoft. However, I believe most reasonable Dell customers expect Dell to keep the driver packages for the systems it sells up to date.

The BT driver on Dell's web site for the XPS 8700 running Win 8.1 is v8.0.1.232, dated July, 2013, which can easily get updated to the version that causes issues (v8.0.1.241).

The latest Qualcomm Atheros BT driver is v8.0.1.314, dated January, 2014. Is it asking too much of Dell to keep drivers for its systems current?

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2 Bronze

RE: XPS 8700 Windows 8.1 Dell BT/WIFI issues

I also have an XPS 8500 and I also upgraded it to Windows 8.1 Pro 64 bit.  I installed the Dell drivers from Dell's XPS 8500 support site and I also experienced severe delays when shutting down or restarting the computer.

This weekend I took time to rebuild my PC as I thought I deleted something or corrupted something in error, after installing the Dell WLAN / Bluetooth driver the system started freezing on shutdown or restart.

I eventually found this forum and am surprised there are so many people with the same problem.

Having followed the advise above from chucko6166 I can confirm the Bluetooth drivers from Dell's support site are definitely causing the lockup on shutdown or restart. Following chucko6166's advise to install the WLAN driver from the Dell update and then the secondary Bluetooth driver from driver station the lockup is now gone when shutting down or restarting.

In the device manager however there are two Bluetooth peripherals under Other devices but they have no driver. They can't be deleted, what are they for?

Chris,

My XPS 8500 is still under warranty, I expect Dell to be providing fully working and tested drivers on their website, given this thread exists, this is clearly not the case. As you are aware this is a Dell specific driver, see under the Control Panel, Add / Remove programs it states 'Dell WLAN and Bluetooth Client Installation' 

Please advise when will Dell be making available a Windows 8.1 64 bit driver, which installs correctly without causing the system to freeze on shutdown / restart?

Many thanks,

 

Crawford

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RE: XPS 8700 Windows 8.1 Dell BT/WIFI issues

Yet another confirmation that the advice from chucko6166 solves the problem. In my case, it was for a Dell XPS 8500. Read all of the details. They are exactly correct, including the weird side effects that occur when doing things in a certain order. However, each work-around describes the correct way out the mess.

I chose to leave the generic BT driver (I don't use it) and reinstall just the latest Dell WIFI drivers. I now have no delays during shutdown or reboot. If you have an XPS 8500, use the Dell driver download for the 8500. The link from chucko6166 is for an 8700.

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2 Bronze

RE: XPS 8700 Windows 8.1 Dell BT/WIFI issues

Loaded a new client 8700 this weekend using MS 8.1 ISO disk onto Samsung 840 Pro.  Have all the same slowdown issues, not shutting off, stalling on restart, etc. Using Dell's most current driver set only.  Trying to uninstall the driver hangs the PC.  I noticed the issue after updating to A6 BIOS.  So it may be not be just a driver vs Win8.1 issue, but also related to the BIOS update, which hung as well trying to update the Intel ME, but did not affect re-boot and machine operation.

I have finally managed to remover the BT "suite" and driver, which then let it revert back to the 20012 working one.  Also MS updates also did an update to the same driver as I was patching the PC, so you need to watch out for that as well until this issue is fully debugged.

SKK

Old with gray hair.

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2 Bronze

RE: XPS 8700 Windows 8.1 Dell BT/WIFI issues

Thanks Chuck!  These are great instructions...I even saw that you posted on Microsoft site as well.  Very helpful!!

I have one more question though...I followed your isntructions and have successfully installed the WiFi driver (after de-selecting bluetooth from the options in the install).  I then proceeded to install the newer Qualcomm driver, as suggested, but it will not install because it thinks there is already an installation of the Qualcomm driver.  And when I look in Add/Remove Programs, sure enough, Qualcomm is listed there and I do not have an option to Uninstall it.  I tried uninstalling through Device Manager, but it will not remove it from the Add/Remove Programs list.  So, I am kind of stuck not being able to install the Qualcomm driver.  I hope this makes sense.

Any suggestions would be greatly appreciated.  I mean, I can just do another clean install of Win 8.1 Pro....that's not a problem.  But, it will take a few hours to re-download Battlefield 4 again.  LOL

 

Thanks!!

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2 Bronze

RE: XPS 8700 Windows 8.1 Dell BT/WIFI issues

I've not run into this problem with any of my test systems.  It has been my experience that is something is listed in Win 7/8/8.1 Control Panel, Programs and Features, you should be able to uninstall it by right clicking or double clicking on the entry and select uninstall.

However, it can happen if something gets broken.  The fallback procedure that I use when something won't uninstall on any OS is to reinstall the exact version of the software that is already there and many times that will fix what is broken and then allow you to uninstall the offending package from Programs and Features.

So you may need to download and install the package from Dell that is the one that causes the problem in the first place.  Doing so should not hurt anything and I've done it 10 or more times on my Win8.1 test systems.

More info can be found in the threads listed below, with some suggestions on where to go from here.  The first thread references Win 7, but 7 and 8 use essentially the same install/uninstall routines and registry environment, so the steps to mitigate the problem should be similar.

http://superuser.com/questions/401511/how-to-remove-a-broken-program-from-the-programs-and-features-...

I'd suggest starting with this fixit from Microsoft first:

http://support.microsoft.com/mats/program_install_and_uninstall

Then look here:

http://en.community.dell.com/support-forums/desktop/f/3514/p/20515771/reply.aspx

If none of this works then reply here and I'll look at things in more detail.

 

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RE: XPS 8700 Windows 8.1 Dell BT/WIFI issues

I've been reading these threads about BT/WIFI etc. and the slow restarts, and this fix I was given was not mention, I don't think. It was so easy. I called Support (in India, of course), and the rep accessed my screen, rolled-back the BT driver and all is fine now, normal restarts and shutdowns. Took all of 2-minutes. This, I am told, is only related to the upgrade from 8.0 to 8.1 and the BT driver; not on the preinstalled 8.1 machines now being sold. So there ya go. All is fine now. Roll-back your driver if you upgraded and have the slow restarts, etc.

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3 Argentum

RE: XPS 8700 Windows 8.1 Dell BT/WIFI issues

Having the same problem with a Dell XPS 8500 i5.

When the Dell Wireless 1703 Bluetooth device is disabled in the Device Manager, Windows 8.1 shuts down and powers down.

Driver is 8.0.1.243 (7/31/2013).

Has Dell provided a working driver for this system yet?

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2 Bronze

RE: XPS 8700 Windows 8.1 Dell BT/WIFI issues

there is a recent driver update: XPS-8700_Network_Driver_K19V9_WN32_10.0.0.301_A01.EXE that fixed the problem on my xps8700. Startup and shutdowns are back to normal.
Dell Wireless 1703 802.11 b/g/n, Bluetooth4.0 Driver Release date 29 Dec 2014 0 0 Version 10.0.0.301,A01

I have seen several posts on other sites indicating you need to disable the device in safe mode first.
Hope it works for you too 🙂
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