Unsolved
This post is more than 5 years old
26 Posts
1
362415
XPS 8700 Windows 8.1 Dell BT/WIFI issues
XPS 8700, Windows 8.1 Pro. Problem developed where system was taking a long time to shutdown or reboot. Troubleshooting led me to this thread:
and based on what I read I tried uninstalling the BT and WiFi devices from device manager and then uninstalling the BT/WiFi driver suite from Programs and Features in Control Panel.
This corrected the long shutdown and reboot problem on my system. The Dell Qualcomm Atheros BT/WiFi Driver Suite was the issue. On reboot the BT & WiFi devices were reinstalled by Win 8.1 using generic drivers but the long shutdown and reboot problem has NOT reappeared.
This lead me to problem #2. I visited the Dell Drivers and Downloads site for the XPS 8700 and looked for an updated driver for Win 8.1 for the BT/ WiFi device. There is no driver listed for Windows 8.1 for this device. For Windows 8 the download that was suggested was this file:
Hard-Drive-DW1703_Win84_A00_Setup-M8R50_ZPE.exe
but this file does not install under windows 8.1. The error message effectively says 'wrong operating system".
So it looks like as of this moment the Dell combo BT/WiFi device is broken under Win 8.1. When will Dell offer a correct driver for this OS?
Edit 12/26 - looks like Dell has changed the links as now there is an older file listed under Win 8.1 for this device. I also edited some of the above for gramer and speling erors.
Note - If you try to uninstall the software from Programs and Features, the uninstall may hang. If so, kill off the uninstall process using Task Manager and reboot. When restarted, uninstall the BT and Dell WiFi devices from Device Manager and then try the uninstall of the software again from Programs and Features. It should work properly this time.
After reboot, you may see the BT and Wi-Fi devices have reappeared in Device Manager as Win 8.1 will reinstall them using more generic or older drivers. On my system this seemed to be OK as the slow shutdown/reboot problem has not reappeared.
Hopefully Dell and Qualcomm will get this sorted out quickly and give us a driver that works properly under Win 8.1
gartaud
50 Posts
0
December 25th, 2013 20:00
Just wanted to say thank for your post in the "XPS 8700 suddenly slow rebooting and starting" thread. I had the same issue and your post help me solved it.
Prius2004
49 Posts
0
December 25th, 2013 22:00
Is this the one that is supposedly broken?:
http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/xps-8700?driverId=P84MY&osCode=WB64A&fileId=3290056386&languageCode=EN&categoryId=NI
What I find really strange is the Windows 8 driver appears to be more recent than the Windows 8.1 driver. How is that even possible?
chucko6166
26 Posts
0
December 26th, 2013 07:00
Your link pointed to the Intel driver, the one that does not work for me is this one:
Hard-Drive-DW1703_Win8.1_A00_Setup-P84MY_ZPE.exe
and the link is:
http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/xps-8700?driverId=P84MY&osCode=WB64A&fileId=3290056386&languageCode=EN&categoryId=NI
However, this is not the same file that I pointed to earlier. Apparently Dell has changed the file link(s) sometime over the last 48 hours or so.
Prius2004
49 Posts
0
December 26th, 2013 15:00
Yeah, I don't know what happened with the links. I only know that the most recent (Dell-Atheros) driver available for download on Dell's web page for Win 8.1 has an earlier date than the driver for Win 8 (8.1 driver is listed as October 17th while the Win 8 driver shows November 20th).
Anyway, my issue does not appear to be as debilitating as was your issue; my boot times are somewhat reasonable. I'm not sure why that would be other than, perhaps, you're running 8.1 Pro and I'm not.
Regardless, what I would REALLY like to know is exactly what advantage the Dell Qualcomm Atheros BT/WiFi Driver has over the Windows 8.1 generic driver. Is there a difference in functionality that you have noticed? If there is little or no difference, then why not just use the generic Windows driver?
hanssolo12
1 Message
0
December 30th, 2013 08:00
XPS 8700 Win 8.1
Same issue with long reboot times and removed this software suite, with all the issues of uninstalling as described in the posts. Allowed windows to set up the automatic drivers and this resolved the long boot time issue. This software suite also has other issues with blue tooth add-ins for outlook. Upon installing outlook 2010 the qualcom add-in generated errors as well. Will wait and see if an update comes out but both devices check out fine with the windows installed drivers.
Thanks,
august_month
23 Posts
0
January 3rd, 2014 14:00
I have the same issue, but I cannot uninstall Dell WLAN and Bluetooth Client installation from Control Panel. I assume this is the program all post above talk about. I get error message: "The installer cannot run on this platform. Please select package for your operating system"
Dell needs to do something about it!!!!
august_month
23 Posts
0
January 3rd, 2014 16:00
Correct, I am simply selecting uninstall from Control Panel.
When I bought by XPS 8700, I installed SSD and put fresh Win 8 Pro (64 bit) on it.
gartaud
50 Posts
0
January 3rd, 2014 16:00
How are you trying to uninstall the Dell WLAN and Bluetooth Client? Directly from the Control Panel by selecting it and clicking uninstall? Do you also have a XPS8700 that originally came with Windows 8 x64 (as uninstalling from the Control Panel worked for me)?
suchok
4 Posts
0
January 4th, 2014 17:00
The XPS-8700_Network_Driver_P84MY_WN_10.0.0.260_A00.EXE download from Dell installs a Qualcomm Atheros Communications driver for Dell Wireless 1703 Bluetooth card (WLAN WiFi 802.11 b/g/n + Bluetooth Half-Height Mini-PCI Express Card - FXP0D) with the following details:
Driver Date: 25/07/2013 Driver Version: 8.0.1.232
This driver doesn't seem to cause a 2 min delay on shutdown described here.
However, the latest version 8.0.1.241 (dated approx. 5 days later, i.e. 30/07/2013) was causing the delay on my XPS8700. I'm not sure, but most likely it was installed via Windows (or Dell) Update.
The bottom line is : install version 8.0.1.232 from XPS-8700_Network_Driver_P84MY_WN_10.0.0.260_A00.EXE and make sure it's not automatically updated to 8.0.1.241.
august_month
23 Posts
0
January 5th, 2014 11:00
Is it possible to communicate this issue to Dell, so they think of a solution?
RoHe
10 Elder
10 Elder
•
43.6K Posts
0
January 5th, 2014 11:00
I pinged my Dell tech contacts and asked them to review this and the other related threads...
DELL-Chris M
Community Manager
Community Manager
•
54.2K Posts
0
January 6th, 2014 07:00
Is it possible to communicate this issue to Dell, so they think of a solution?
If the Dell DW1703 Windows 8.1 "DW1703_Win8.1_A00_Setup-P84MY_ZPE.exe, OEM version 10.0.0.260" works for Windows 8.1, what do we need to fix? Do you want Dell to dictate to Microsoft what they should or should not push in their Windows Updates?
On the File Library, I only see two versions of the "Dell Wireless1703 802.11 b/g/n,BT4.0 + HS Driver", one for Windows 8 and one for Windows 8.1 =
http://www.dell.com/support/drivers/us/en/19/Product/xps-8700
Windows 8
DW1703, BT4.0, +HS
11/20/2013
OEM version 10.0.0.222
DW1703_Win84_A00_Setup-M8R50_ZPE.exe
http://www.dell.com/support/drivers/us/en/19/driverdetails?driverid=M8R50
Windows 8.1
DW1703, BT4.0, +HS
10/17/2013
OEM version 10.0.0.260
DW1703_Win8.1_A00_Setup-P84MY_ZPE.exe
http://www.dell.com/support/drivers/us/en/19/driverdetails?driverid=P84MY
chucko6166
26 Posts
0
January 6th, 2014 09:00
Hi Chris
Hi Chris,
I'm the OP on this thread. The Windows 8.1 file that you referenced is the file that causes the problem on my Win 8.1 Pro system.
I just downloaded a fresh copy of this file and installed it. Restarts take upwards of 3 minutes with the software installed. Just a few seconds with the software and drivers not installed.
Something is not right with this driver suite in Windows 8.1.
Thanks for your help on this issue.
DELL-Chris M
Community Manager
Community Manager
•
54.2K Posts
0
January 6th, 2014 11:00
chucko6166,
And when you remove that Windows 8.1 driver and load the Windows 8 driver, does the DW1703 function correctly and also NOT have the long restart issue? We installed that same DW1703 in about thirty systems. Does the XPS 8500/Vostro 470 DW1703 Windows 8.1 driver have the same issues when loaded on the XPS 8700?
10/23/2013
OEM version 10.0.0.260
DW1703_Win8.1_A00_Setup_WM7F2_ZPE.exe
http://www.dell.com/support/drivers/us/en/19/driverdetails?driverid=WM7F2
chucko6166
26 Posts
0
January 6th, 2014 13:00
The XPS 8700 Windows 8 driver will not install on Win 8.1. The message that you see when you attempt to install it is:
"The installer can not run on this platform. Please select package for your operating system."
One more thing - these files download very slowly. Something is capping the DL speeds to 800k/sec. It's not a localized problem to my end. I tried the DL's on multiple computers using data circuits from Comcast (50 Mb/sec) and CenturyLink (40 Mb/sec).
I really wish that Dell made the internal Bluetooth/WiFi adapter optional on the XPS 8700. I'm installing a lot of these systems and I'm not using the internal BT or WiFi on any of them. The ability to disable them via BIOS would also be helpful.
The XPS 8500 Win 8.1 file - same long reboot problem as with the XPS 8700 Win 8.1 file.
Additional info: The Win 8.1 system that I'm seeing this problem on is a domain joined Win 8.1 Pro install with the Hyper-V role enabled. UEFI, GPT and Secure boot are all being used.