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grmy
1 Copper

XPS 8700 - driver updates causing problems

I've been having problems with my audio (only 2 of my 5 speakers working) so i updated the drivers, as seems to be the only response dell gives me to fix anything. Updated Realtek audio, still only 2 speakers work, and now I've lost the Maxx Audio functionality, which was the only way I think I was able to have 5.1 in the first place (out of the box it worked fine). So now I don't have maxx audio or all my speakers working. (I tried rolling back the driver, still only 2 speakers would ever work despite the 'maxx360' option being checked. when UAC would pop up it would suddenly make all 5 speakers work for a second, and random actions i.e. opening a program would kick in the 5 speakers & make them work but only for a moment - tells me 5.1 CAN work but for some reason it just doesnt?)

Also updated my nvidia driver and for some reason my graphics look alot worse? (Haven't tested too much 3d as of yet but simple image quality on websites & my harddrive is worse)

Is there any way to get whatever oem stuff came with my computer while not having painfully outdated drivers? Also is there anyway for me to get full speakers working & graphics back to normal without reinstalling windows? (which stops at 98% for me and says it can't find cmd.exe while restarting...yes I've tried resetting my pc a few times still can't get anything to work like when I first got it. I don't think I could have 'broken' it after less than 2 months, and if updating the drivers 'breaks' it then lol wut).


Any reason why updating drivers could make it worse? And can I get whatever oem 'enhancements' my computer came with, after the fact.

thanks in advance if you can make heads or tails of this rant, i havent had any luck with any other kind of technical support so i came here.. starting to regret this computer

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4 Replies
Moderator
Moderator

RE: XPS 8700 - driver updates causing problems

I doubt that you have hardware issues. This is all driver and operating system issues. What specific audio driver did you install? Did you follow the instructions in the top announcement, "Intel Chipset & Realtek HD Audio update & simple check" ?

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grmy
1 Copper

RE: XPS 8700 - driver updates causing problems

I installed the latest from the realtek site. filename is 0003-64bit_Win7_Win8_Win81_R276.

yes I followed all those instructions minus the one where you restart and press f2 because that does nothing on my computer, f12 is the only button that interrupts startup.

I'm thinking my only option is to reinstall windows and keep my fingers crossed that that will fix it

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rdunnill
5 Rhenium

RE: XPS 8700 - driver updates causing problems

Which version of Windows is this? 8.1?

If you have the newest Realtek driver installed, have you configured your speaker setup in the Windows Sound applet?

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grmy
1 Copper

RE: XPS 8700 - driver updates causing problems

thanks for the reply.


yep, 8.1. Yes I've configured it in sound, i set it to 5.1 but when testing the 'side speakers' dont work, i guess my side speakers are actually rear speakers, so i have to go 7.1 and then uncheck 'side speakers' so it's 5.1 with rear speakers instead. also whenever i restart my computer it automatically re-configures them to 'quadraphonic' i have to manually configure everytime.

it's a real mess, i don't get it.

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