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Last reply by 06-30-2015 Unsolved
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3 Argentum
130131

XPS 8700 not updating to Windows 8.1

I tried to upgrade the system from Windows 8 to 8.1. After downloading the file, it rebooted and beeped 5 times then hung. I restarted the machine and it booted displaying a message "restoring former version of Windows" and finally informed that the upgrade was unsuccessful with an error code of:

Oxc1900101-0X2000c

Replies (29)
2 Bronze
2 Bronze
1710

Same here on a XPS 8500.  It looks like we are not alone:  http://www.forbes.com/sites/larrymagid/2013/10/17/windows-8-1-upgrade-not-working-after-3-attempts-o...

Still searching for a solution myself...

1710

Hi dperry112,

Do you have any other user account on the system?

Ensure to login with your Microsoft Account to upgrade to Windows 8.1.

Install all the latest windows updates for the system. To turn on automatic updating

  • Open Windows Update by swiping in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), tapping or clicking Settings, tapping or clicking Change PC settings, and then tapping or clicking Update and recovery.
  • Tap or click Choose how updates get installed.
  • Under Important updates, choose the option that you want.
  • Under Recommended updates, select the Give me recommended updates the same way I receive important updates check box, and then click Apply.

You may refer to the link http://dell.to/1fKhj1r for more information on How to upgrade to windows 8.1 from windows 8.

Keep me posted with the information. I will be glad to assist you further.

Thanks & Regards
Kuldeep M
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USA; India. For helpful Dell Support Videos, you may click Here.

1710

Hi sonorous,

As suggested in the above post, ensure to login with the Microsoft Account to upgrade to Windows 8.1.

Install all the latest windows updates for the system.

Also, check the link provided above for information on How to upgrade to windows 8.1 from windows 8.

Keep me posted with the results. I will be glad to assist you further.

Thanks & Regards
Kuldeep M
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USA; India. For helpful Dell Support Videos, you may click Here.

3 Argentum
1710

I did all this.  We are providing you a specific error message that appears to be due to an error in the upgrade processing drivers. Any more specific ideas?

3 Argentum
1710

I did two things and then successfully upgraded:

Added one optional update from Windows Update -- not the bing toolbar

Updated the Intel chipset driver from Dell -- newer version

 

1710

Hi dperry112,

Glad to know that the issue is resolved.

Thank you for sharing the steps that resolved the issue for you. Hope other users may benefit from your resolution.

Please feel free to reply for any further assistance.

Thanks & Regards
Kuldeep M
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USA; India. For helpful Dell Support Videos, you may click Here.

2 Bronze
2 Bronze
1710

Thanks Dperry112. I was getting this same issue. Once I downloaded all the latest drivers for my xps 8700...I was also able to upgrade to 8.1

2 Bronze
2 Bronze
1710

Please, which driver versions exactly have you installed? Thank you very much.

2 Bronze
2 Bronze
1710

I would like to know too.  Have a fresh out of the box xps 8700 that won't update to 8.1

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