jvahabzadeh
3 Silver

XPS 8700 powers off when coming out of sleep, then starts up a few seconds later. Is this sign of trouble to come?

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Ok, so, before this symptom started, I was given a pair of DDR3 RAM sticks, and tried to add them to my system.  I did, but then I would get the 4-beeps error.  I then, via trial and error, sampled them individually and together, and isolated the problem in that one of the new pair of RAM sticks is defective.

Note, each time I was to make any RAM changes, I would unplug the PC, and hit the power button in order to drain any residual charge.

At one point during this trial and error period, I got stuck in a power-on-power-off loop.  I would hit the power switch, and for less than a second, the fans would spin up as if the PC were going to power up, then it would shut down.  After about 2-3 seconds, it would, on its own, attempt to power up again, and in under a second, shut down.  It would do this until I pulled the plug.

I did a bit of online searching and found a suggested solution of:

  1. Pull the plug
  2. Hold the power button down for 20 seconds
  3. Plug back in
  4. Power on

This worked.  From that point on, it powered up, and everything seems to be behaving fine, but I haven't tried any hard core gaming or anything that might stress the system yet.  Plenty of web browsing, and YouTube, though.

However, this is where it gets weird.  Normally, when I put the computer in sleep mode (sleep button on the keyboard), the computer would go into sleep mode, with the power button LED turning amber.  If I hit a key on the keyboard, it immediately wakes up, power button LED goes from amber to white, and everything is fine.

Now, however, while hitting the sleep button puts it to sleep as expected, hitting any key on the keyboard to wake it up does something different.  The fans audibly start to power up and the power LED turns white, as if it were waking, for under 1 second, then everything cuts out, and the power button LED shuts off.  After about 2 seconds or so, the computer then starts itself back up.  It definitely seems to be booting, albeit much faster than normal (the Windows logo shows only very briefly), and then I get the login screen, and when I do log in, everything is as I've left it.

My concern is the system doing that brief-attempt at powering up when waking, then shutting off and firing itself up again.  The behavior is nearly identical as to when I got stuck in the power-on-power-off loop.  To me, it seems like it fails to fire itself up when it wakes, then shuts off.  Then, on its own, tries again, and succeeds (strangely) from the cold-start.

The behavior reminds me slightly of when a start capacitor of an electric motor is intermittently failing.

My question - what exactly is happening?  Is something starting to show the signs of failure?  How do I resolve this issue?  Did I manage to break something somehow with the attempted memory swaps?  If so, then why is the system working except for the sleep issue?  It seems baffling that a cold start behaves fine, but waking from sleep doesn't.

System is a bone stock XPS 8700 with the i5-4460 CPU, the only change is that an AMD R9 285 GPU has been installed in place of the original video card (and drivers changed appropriately - this swap was performed back when I first got the machine).

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dhlin
2 Bronze

RE: XPS 8700 powers off when coming out of sleep, then starts up a few seconds later. Is this sign of trouble to come?

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Finally solved my problem. Saw the other thread where someone remove the battery to do the BIOS reset. And it worked!  Somehow the Intel ME (AMT) BIOS was in a strange state unless ALL the powers (including the battery) are removed. [Side note: It would be good to know how it got there.] The only problem is I had to re-active my Windows 10 license with Microsoft afterwards. Wish Dell would let us know since there are so many of us hitting this same issue with Windows 10 version 1703 on XPS 8700. The giveaway was the "Intel Management Engine Interface" with latest DELL driver in "Device Manager" is in "DRIVER_POWER_STATE_FAILURE" state. Good luck!

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robert p
7 Gold

RE: XPS 8700 powers off when coming out of sleep, then starts up a few seconds later. Is this sign of trouble to come?

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Hi jvahabzadeh,

Thanks for posting.

Please perform a diagnostics test by pressing F12 at startup, record any findings, and contact Dell Tech Support in your country for further troubleshooting. Thanks

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jvahabzadeh
3 Silver

RE: XPS 8700 powers off when coming out of sleep, then starts up a few seconds later. Is this sign of trouble to come?

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I ran the test in Thorough mode.  All tests passed.  Abnormal wake-from-sleep behavior still exists.

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dhlin
2 Bronze

RE: XPS 8700 powers off when coming out of sleep, then starts up a few seconds later. Is this sign of trouble to come?

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Something similar happened to my XPS 8700 (i7-4770) recently. It would try to wake up from standby (S3 with amber light) with some DVD clicking noise. But shutdown right away (like yours) and come right back up again with the DVD clicking noise. It does come up eventually behaving like a power failure just happened.

If I disable hybrid sleep, it would just crash and do a disk check when starting back up. I replaced the power supply and nothing changed. Seems like somehow it lost its ability to get out of standby S3 mode. I am suspecting the recent Windows 10 version 1703 update. But since M$S refuses to let me remove the upgrade. I cannot confirm if that is the case. It would be good to see if there are other XPS 8700 users that have similar problem.

p.s. This XPS 8700 came pre-installed with Intel Rapid Storage Technology with 30GB mSATA flash cache drive. Not sure if it's relevant. Also similar to you, all diagnostics tests passed. And all drivers/BIOS are upgrade per Dell support website.

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jvahabzadeh
3 Silver

RE: XPS 8700 powers off when coming out of sleep, then starts up a few seconds later. Is this sign of trouble to come?

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Hmm, I hadn't thought of that, but, yeah, the recent Windows update did happen between the last time that wake from sleep was normal, and when this started.

But, the weird issue where it did (temporarily) did the same thing in an infinite loop when starting up during my RAM-swapping session  made me wonder if I'd done some bizarre, highly specific type of damage to it somehow.

I would have to double-check, Intel Rapid Storage sounds familiar, but I don't think I have a cache drive.  I believe my BIOS is up to date as well, but will have to check.

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dhlin
2 Bronze

RE: XPS 8700 powers off when coming out of sleep, then starts up a few seconds later. Is this sign of trouble to come?

Jump to solution

Finally solved my problem. Saw the other thread where someone remove the battery to do the BIOS reset. And it worked!  Somehow the Intel ME (AMT) BIOS was in a strange state unless ALL the powers (including the battery) are removed. [Side note: It would be good to know how it got there.] The only problem is I had to re-active my Windows 10 license with Microsoft afterwards. Wish Dell would let us know since there are so many of us hitting this same issue with Windows 10 version 1703 on XPS 8700. The giveaway was the "Intel Management Engine Interface" with latest DELL driver in "Device Manager" is in "DRIVER_POWER_STATE_FAILURE" state. Good luck!

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jvahabzadeh
3 Silver

RE: XPS 8700 powers off when coming out of sleep, then starts up a few seconds later. Is this sign of trouble to come?

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Wow, that is strange!  However, in my own case, it may make sense given the repeated plugging/unplugging as I swapped RAM sticks.

I'm curious about the driver, though.  It seems the chipset drivers for the XPS 8700 pre-date Windows 10, so I'm hesitant to install them, particularly as they specify Windows 7 and 8 as being the supported OS for them.

Which particular driver is related to that Intel Management Engine Interface?  I don't want to install something that can potentially cause issues.


EDIT:  I didn't do anything with the drivers, but tried the remove-battery trick.  Problem solved!  Thanks - so far, I haven't had to do anything with my Windows license, either.

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