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XPS 8700 suddenly slow rebooting and starting

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My previously speedy Dell 8700 with 12GB ram has suddenly slowed to a crawl when rebooting or starting up. The problem occurs before any hard drive activity starts.  So, when I reboot, after the shutdown procedure occurs, the monitor goes into sleep mode (amber), the white light on the tower's power button remains on. The computer is then silent for about five minutes before the monitor comes alive, the disk activity light comes on, and the startup procedure occurs.  From that point, the startup is speedy.

If I completely power down, when I boot up, the power light turns white, the screen displays a Dell logo in a circle.  There is no caterpillar going in a circle for approximately five minutes. There is no disk activity.  Suddenly, after sitting there, the caterpillar appears, and the computer boots up speedily from that point.  Basically, the Dell logo without caterpillar is taking several minutes when it used to take a couple of seconds.  If I hit F12, it won't beep until after that five minutes is over.  So, the problem is very early on in the boot process, I would guess.

I have shut down the computer, pulled out the plug.  Removed all USB cords.  Held the power button down for thirty seconds, then re-inserted all cords, and powered back up. That did not seem to solve the issue. 

I have BIOS A03 that came installed on this machine which was purchased almost exactly one month ago. I haven't attempted to update the BIOS in fear that I might make things worse since the computer was fast a week or so ago.


The online diagnostics refuses to run. Have not knowingly changed anything in BIOS settings. Have not run diagnostics from F12, but will do so.  Cannot see how to turn on verbose POST.

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2 Bronze

RE: XPS 8700 suddenly slow rebooting and starting

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See my similar thread with a couple of possible solutions  (does not sound like your issue but maybe there is some common ground there):

http://en.community.dell.com/support-forums/desktop/f/3514/t/19537836.aspx

 

View solution in original post

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8 Krypton

RE: XPS 8700 suddenly slow rebooting and starting

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Try clearing BIOS:

  1. Power off and unplug
  2. Press/hold power button for ~15 sec
  3. Open case and remove motherboard battery
  4. Press/hold power button for ~30 sec
  5. Reinstall battery (right-side-up!)
  6. See if it boots properly now with only mouse, monitor and keyboard attached.

Ron

   Forum Member since 2004
   I'm not a Dell employee

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2 Bronze

RE: XPS 8700 suddenly slow rebooting and starting

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After following procedure, it something about BIOS reset and  prompted me to hit F1 to continue or F2 to enter setup.  I hit F1, and it booted rather quickly.  Next reboot, it was back to five minutes before HD activity and spinning caterpillar.

Updated BIOS to A06 as well.  Did not change situation.

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8 Krypton

RE: XPS 8700 suddenly slow rebooting and starting

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What version of Windows?

Is Secure Boot enabled in BIOS?

Try booting with only mouse, monitor and keyboard connected.

Ron

   Forum Member since 2004
   I'm not a Dell employee

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2 Bronze

RE: XPS 8700 suddenly slow rebooting and starting

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Version 8.1.  Came with version 8, but upgraded several weeks ago.  Problem does not coincide with upgrade, but could be something that has  appened since.  Problem is pre-OS, as it happens when I boot off Linux Live-CD, too.  Pause occurs before Dell logo appears on warm reboot, in other words, blank screen for several minutes (monitor stays in standby mode).  On cold boot, logo appears at power up, but caterpillar does not start for several minutes.

Secure boot is enabled currently, but have tried it both ways with same result.  Tried with only keyboard, mouse, and monitor attached and same thing.

Ran full ePSA pre-boot assessment and everything passed.

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8 Krypton

RE: XPS 8700 suddenly slow rebooting and starting

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I'll run this past my Dell tech contacts to see if anyone has any suggestions... Might take a few days because of the holidays...

Ron

   Forum Member since 2004
   I'm not a Dell employee

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2 Bronze

RE: XPS 8700 suddenly slow rebooting and starting

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See my similar thread with a couple of possible solutions  (does not sound like your issue but maybe there is some common ground there):

http://en.community.dell.com/support-forums/desktop/f/3514/t/19537836.aspx

 

View solution in original post

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2 Bronze

RE: XPS 8700 suddenly slow rebooting and starting

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Chuck, I've been thinking it wasn't related to O/S because I'd experienced it in Linux, but the symptoms seem so similar.  I did update my wireless driver because my Bluetooth stopped working after upgrading to 8.1, so maybe this reboot problem has been around for a while and I haven't noticed.


I'm going to try your uninstall solution and see what I end up with.  I'm also going to restore to a pre-upgrade image and see if that helps.

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RE: XPS 8700 suddenly slow rebooting and starting

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Have not been able to successfully uninstall the "Dell WLAN and Bluetooth Client Installation" to test Chuck's solution.  It gets stuck at 100%, then never finishes.

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RE: XPS 8700 suddenly slow rebooting and starting

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After several reboots, and system restores, I was able to completely remove the Dell Wireless Client software, and lo-and-behold, after removing it and the device, the device is magically back, and yet the slow reboot is fixed.  I had noticed that my BlueTooth was not working right after I upgraded to Windows 8.1, and one of the troubleshooting tips I found on the web was to check for new drivers.  I installed the drivers for the WLAN/Bluetooth, and I guess I didn't notice at the time the reboot being slow.  I could have been that way for quite some time since I don't regularly reboot.  I'm not sure if it was removing the device or uninstalling the "Dell WLAN and Bluetooth Client Installation" but it sure seems to be booting fine now. 

Definitely something that 8.1 doesn't like about that package, although I thought I had filtered on Windows 8.1 when getting the downloads.

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RE: XPS 8700 suddenly slow rebooting and starting

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I still don't quite understand how a WLAN/Bluetooth driver can affect booting speed this way.  It would even affect booting off Linux Live CD. I'm scratching my head.

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RE: XPS 8700 suddenly slow rebooting and starting

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Thanks for the tip!!!

I had the exact same issue (purchased computer a few weeks ago, updated to Windows 8.1, everything OK, wrapped it up as gift for xmas... and today the thing was super slow to shutdown/restart... after it found and installed the problematic update I presume)

I also could not uninstall the Dell program linked to the Wi-Fi/Bluetooth 1703 card at first (got stuck towards the end), so I killed the uninstaller, then disabled the twin devices in Device Manager (the Bluetooth device and the Wi-Fi device), then restarted, then the uninstaller was able to run to the end.

Then I restarted again, then went back to Device Manager where I had to re-enable the Bluetooth device manually (was still disabled) but Wi-Fi device came back magically. Then did a  final restart to make sure everything is OK.

Well everything is back to normal...

So it seems that the problem was an incompatibility between the Wi-Fi driver and the Bluetooth driver that both control the same piece of hardware?

Anyway thanks again for the tip!

 

 

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2 Bronze

RE: XPS 8700 suddenly slow rebooting and starting

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I have an XPS 8700 and can confirm as well it is definitely those Bluetooth/WiFi drivers. I thought at first the problem started after A06 BIOS update but upon searching online came across this support thread...I did recently install the below 'optional' windows update and indeed was the culprit. I did a system restore pre-update restart/shutdown works fine again. Qualcomm Atheros Communications - Bluetooth Controller - Dell Wireless 1703 Bluetooth Download size: 652 KB You may need to restart your computer for this update to take effect. Update type: Optional Qualcomm Atheros Communications Bluetooth Controller software update released in July, 2013
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RE: XPS 8700 suddenly slow rebooting and starting

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Thanks. I had the same issue in Windows 8.1. This solved it for me:

1) Control Panel: Device Manager: Bluetooth: "Dell Wireless 1703 Bluetooth"--Right Click: "Update Driver"

2) "Let me choose from a list of drivers on my PC"

3) Chose the previous "Dell Wireless 1703 Bluetooth" driver, (not the July 2013 one, but a 2012 one.)

 

Rebooted--Problem solved.

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RE: XPS 8700 suddenly slow rebooting and starting

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This worked perfectly for me on my 8700 but also on my wife's 8500 both of which had the slow boot/slow shut down blues.  Rolled the driver back to the 2012 one and problem solved.

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RE: XPS 8700 suddenly slow rebooting and starting

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Strange problem.  I agree, it is hard to understand how this causes the problem but backdating the driver resolves it.  I guess we wait for a new driver with a 2014 date. 

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RE: XPS 8700 suddenly slow rebooting and starting

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RE: XPS 8700 suddenly slow rebooting and starting

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I just rolled back the Bluetooth driver and my problem with slow reboot was solved on my xps 8700 Windows 8.1 computer.

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RE: XPS 8700 suddenly slow rebooting and starting

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Yes Sir! work for me too......but <ADMIN NOTE: Substitute character removed as per TOU> this should not be happening. BTW, Windows update will try to install the <ADMIN NOTE: Substitute character removed as per TOU> driver again, be aware!

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RE: XPS 8700 suddenly slow rebooting and starting

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I think there's a check box in Windows Update that can be checked next to that bad driver [optional update] so that Windows Update doesn't offer that bad driver for download again?

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RE: XPS 8700 suddenly slow rebooting and starting

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Rolling back the bluetooth driver worked on my XPS 7500 machine as well.  The Device Manager hung on disabling both devices, but I killed it each time and then confirmed that the 2012 driver was in place.  I rebooted and noted the 2012 drivers were still in place.  Rebooted again and the problem was solved.

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RE: XPS 8700 suddenly slow rebooting and starting

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Worked on my 8700 also. I never would have thought to try an older driver. Good catch

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RE: XPS 8700 suddenly slow rebooting and starting

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As I noted earlier I had rolled the driver back on my 8700 as well as my wife's 8500 and the slow rebooting and starting was history. However after the 8.1 update the 2013 driver has been reinstalled on both devices. I have attempted to roll back the driver as well as uninstalling the driver under the "Uninstall" tab. On both machines the 2013 driver somehow reinstalls itself and the slow booting and starting has returned. Does anyone have any ideas on how to permanently and for good remove these 2013 Bluetooth drivers? I do not use Bluetooth so what are the implications of simply disabling the device?
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RE: XPS 8700 suddenly slow rebooting and starting

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What is the version of the driver that your system shows in Win8.1 update 1?

Mine is 8.0.1.312 dated 011/22/2013

I recall that I installed the newer driver from Station-Drivers.com previously.  it looks as though there is a newer driver than what I have installed.  Here is the link:

http://www.station-drivers.com/index.php/downloads/Drivers/Qualcomm-Atheros/Bluetooth/Qualcomm-Ather...

but the site is in French so it may be a bit challenging to D/L the file.  (Hint - click on Telecharger - that means download - or upload).

The newer drivers have been problem free for me.  I don't know why Dell still only lists the older drivers.

I hope the newer driver solves the issue for you.  Let us know either way.

 

 

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RE: XPS 8700 suddenly slow rebooting and starting

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Thanks for responding. This morning when I booted up the 2013 driver had reinstalled itself after I had uninstalled it yesterday. At that point I either rolled it back or uninstalled it fully expecting that the next time I rebooted it would reinstall itself. I don't have the precise date of the 2013 driver and when I just rebooted the 2012 driver was retained. Pardon my confusion on this but I'm having to deal with the same issue on an XPS 8500 - which also seems to be capable of reinstalling uninstalled/roll-backed drivers. I read your posting (and have bookmarked it) on the discussion regarding the French drivers but have not yet tackled the process that you described but intend on do so as soon as possible. Again thanks for replying and I'll post my results after I complete it.
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RE: XPS 8700 suddenly slow rebooting and starting

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After XPS 8500 boot up this morning the Bluetooth driver 8.0.1.240 dated 7/30/2013 had reinstalled itself after having been uninstalled yesterday. I uninstalled again and rebooted and the 8.0.1.240 driver was once again reinstalled. I then rolled back the driver to 8.0.0.200 dated 6/21/2012 and rebooted. After reboot the 2012 driver was retained. I rebooted twice more and each time the 2012 driver was retained. For whatever reason on the XPS 8500 rolling back the driver now seems to holding. On the XPS 8700 the driver 8.0.0.218 dated 12/18/2012 was retained on boot up this morning – the 2013 driver has not reappeared thus far after being rolled back. In looking at the update history on the 8700 the 2013 driver was reinstalled on 4/11/2014; 4/13/2014; and 4/14/2014. Currently In Windows Update there is once again a Qualcomm Atheros Communications – Bluetooth Controller – Dell Wireless 1703 Bluetooth optional update available. I checked it the box to the left, right clicked and "hide" the update. I’ll see if this keeps the update from automatically installing as there doesn't appear to be a way to delete that update. On the XPS 8500 an update for the driver has not shown itself as of yet. Hopefully rolling back the driver and “hide update” will work. I’ll keep you posted.
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RE: XPS 8700 suddenly slow rebooting and starting

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you sir deserve an oscar, this worked! Thanks alot...

Almost had an hearattack 🙂

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