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RE: XPS 8900 BSOD's out of box. Exchanged XPS 8900 does the same thing.

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Hey guys, machine's still up and running. I followed those same steps...well, sort of. I didn't download Dell's version of that driver, instead opting for the generic. I've been plugged into the ethernet port as well. Worked on the machine all weekend, it's great.

JW0914
2 Iron

RE: XPS 8900 BSOD's out of box. Exchanged XPS 8900 does the same thing.

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Machine is still up and running with no crashes since the "fix".

I do want to clarify that I was not using the wifi; I was plugged in. The wifi card was enabled though. I disabled it and the crashes stopped. After a while I updated it's driver, enabled it again and still no crashes. wifi card is still enabled today, but not used.

I wish the original poster would give us an update. I think he did a lot of needless work tho.

P.S. Love the speed of this machine!

Whether or not one uses wifi, an integrated webcam, or any other hardware, is of no consequence since the hardware is not the issue... the drivers for the hardware are. 

Broadcom AC WiFi driver packages for Windows 10 contained the following Windows 8 file, causing the BSODs: bcmwl63a.sys 

SilverStone DS380 AsRock C2750D4I | AW 18 In Win Chopin SuperMicro A1SRi-2758F
2.4gHz 8C Avoton C2750 | OC 3.5gHz 4C 4710MQ 2.4gHz 8C Avoton C2758
32GB Crucial ECC ; Vantec UGT-PCE430-4C | 32GB Crucial ; 8GB M290x 16GB Kingston ECC
Seagate: ST4000VN000 (8) Z1 ; ST750LX003 (3) Z1 ; Samsung 850 EVO 120GB | Samsung 850 Evo: 1TB ; 500GB mSATA Samsung 850 Pro 128GB
FreeNAS 9.3 | Win 10 Pro Sophos UTM 9.3

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dbark1
1 Copper

RE: XPS 8900 BSOD's out of box. Exchanged XPS 8900 does the same thing.

Jump to solution

Hey guys, machine's still up and running. I followed those same steps...well, sort of. I didn't download Dell's version of that driver, instead opting for the generic. I've been plugged into the ethernet port as well. Worked on the machine all weekend, it's great.

So you didn't have to do all that other "stuff" or didn't it help the BSODs? Thanks for the update! It's good to have a successful thread.

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wxperson99
1 Copper

RE: XPS 8900 BSOD's out of box. Exchanged XPS 8900 does the same thing.

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I just got a new 8900 yesterday and was having frequent BSODs... so I came here.

For now.. I have disabled the WIFI via the BIOS and I am hopeful that the BSODs are gone.

Thanks to all for doing all of the heavy lifting on this one.  I have been there before with DELL SUPPORT and it is like you lose way too much of your life doing various tasks.

Still keeping my fingers crossed but yesterday I was BSOD every few hours and so far today.  None.

George

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RE: XPS 8900 BSOD's out of box. Exchanged XPS 8900 does the same thing.

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I think doing all the other stuff was the all-encompassing foolproof way to do the very simple thing you did. If I knew exactly what to look for when I started, I could've probably disabled that Broadcom driver even on the win 7 installation and solved the BSOD's, but as it happens, running all those steps accomplished the same thing. Everything I need runs in Win 10 anyway, so compatibility turned out to not be an issue for me in the end.

EDIT: And I love the speed too. Power button to windows login/desktop is like 8 seconds.

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gordonblo
1 Copper

RE: XPS 8900 BSOD's out of box. Exchanged XPS 8900 does the same thing.

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sounds like a plan

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RE: XPS 8900 BSOD's out of box. Exchanged XPS 8900 does the same thing.

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No problem, good luck. I have also reached out to Executive Resolutions to see about getting that driver either pulled, or replaced in the deployment for these systems, so hopefully this will stop happening to people. I believe JW mentioned that he did the same, even before me.

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deichman
1 Copper

RE: XPS 8900 BSOD's out of box. Exchanged XPS 8900 does the same thing.

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I have the exact same problem. The XPS 8900 with Win 7 pro would not boot up, brand new out of the box. Gives me a BSOD.  After talking to the 4th Dell technician, they are send a new hard drive and a tech to install it.  I hope that solves the problem.  BTW, I am not very computer savy.

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RE: XPS 8900 BSOD's out of box. Exchanged XPS 8900 does the same thing.

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There is a chance, though small, that there's a legitimate hardware issue. If the new hard drive does not fix the problem, I would say you have two options:

1. Disable/uninstall the Wifi Card and its drivers - the pre installed broadcom driver seems to be the issue based on dbark's research

2. Run through JW0914's steps earlier in the thread to do a clean install of WIndows 10. As a Win 7 user you are eligible for a free download and upgrade to Windows 10, there will be an icon to do the upgrade in the lower right (taskbar). This may not be the best choice for you depending on what software you're running/its compatibility

If possible I would show the tech this thread when he or she arrives before you even take the computer apart. Might save you some time, and might help them to properly debug the issue should the hard drive not be the source of the problem.

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dbark1
1 Copper

RE: XPS 8900 BSOD's out of box. Exchanged XPS 8900 does the same thing.

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First off; everything is still working great on the new 8900. Very happy with the speed.

The one issue that's popped up; file explorer won't open when left-clicking from the task bar. Screen flashes, icons reload and wallpaper changes (slideshow mode is on). Right-clicking and selecting a folder works. Right-clicking on a file or desktop icon crashes.

I read that a shell extension was the likely culprit and using ShellExView was able to ID NVIDIA's "OpenGLShExt Class" (file nv3dappshext.dll) to be the cause by process of elimination. I'm able to re-enable it and it appears to work okay for a minute or two and then the problem returns.

I know this is a bit OT but it's the same machine with likely the same dlls, so I wanted to pass it on to you, Thurston.

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