merdahl
1 Copper

XPS 8900 HDD not recognized by Windows 10

I chased my tail for a while on this one so I thought I would try to save others the same problem. I installed an SSD and was planning on using the HDD for data storage. The SSD is my boot drive. I did a fresh install of W10, several times;)

Symptoms:

HDD shows up in bios.

Windows does not see HDD in Disk Manager or Device Manager.

Diskpart does not see HDD when run from Windows.

Diskpart does see HDD when run from installation image.

Conclusion:

It was the installation of the Dell supplied, Intel driver that disappeared the HDD. I tried versions 14.8.1.1043_A03 and version 14.8.9.1053_A06, neither worked. I reinstalled Windows and left the windows driver, all is well.

0 Kudos
4 Replies
Moderator
Moderator

RE: HDD not recognized by Windows 10

Thanks for the fix. To add the data to the thread title, what was the Dell computer model?

0 Kudos
merdahl
1 Copper

RE: HDD not recognized by Windows 10

Computer is a fairly new XPS 8900, added to subject.

0 Kudos
7- Thorium

RE: XPS 8900 HDD not recognized by Windows 10

INTEL RST 14.8.9.1053 or HIGHER and Management driver must match your chipset and you must install the 100 series chipset driver and INTEL XHCI USB 3 Drivers.  Older F6 drivers are not applicable.

Installing older driver will indeed make the drive disappear.


With an NVME SSD you require the NVME F6 Driver.

https://downloadcenter.intel.com/download/26167/Intel-SSD-Data-Center-Family-for-NVMe-Drivers

 

These are not native to windows 7 or 8 or 10.

Description Download
Intel Rapid Storage Technology F6 Driver
Intel Rapid Storage Technology F6 Driver for OptiPlex, Precision, Latitude, XPS, Alienware, Inspiron, Vostro, and PowerEdge Servers series running the following Windows Operating Systems: Win 7, Win 8.1, and Win 10.More details

 

 

Description Download
Intel(R) Management Engine Interface Driver
This package provides Intel Management Engine Interface Driver and is supported on OptiPlex, Precision, XPS and Latitude running the following Operating Systems: Windows 7 32bits/64bits, Windows 8.1 32bits/64bits, Windows 10 32bits/64bits.More details
Intel 100 Series Chipset Driver
This package provides Intel 100 Series Chipset Driver and is supported on XPS 8900 running the following Windows Operating systems: Windows 7, 8.1, 10 .More details

 

Description Download
Intel USB3.0 xHCI Driver
This package provides the driver for Intel USB 3.0 xHCI and is supported on XPS 8900 systems running the following Operating Systems: Windows 8.1.More details

Report Unresolved Customer Service Issues
here

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support






Get Support on Twitter @DellCaresPro

0 Kudos
merdahl
1 Copper

RE: XPS 8900 HDD not recognized by Windows 10

Speedstep,

Once again I find your response irrelevant. It's like you don't even read the information presented and you regurgitate vague and inaccurate information. Please do me a favor and do not respond to any more of my posts you may come across. You are wasting both of our time.

0 Kudos