7- Thorium

RE: XPS 8920 won't wake up from sleep by touching keyboard or trackball

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What about moving the mouse?

Where are mouse and keyboard connected? To rear USB2 ports or somewhere else? Try connecting to different rear USB2 or USB3 ports.

I'll ping my Dell tech contact...

Ron

   Forum Member since 2004
   I am not a Dell employee

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546insp
3 Cadmium

RE: XPS 8920 won't wake up from sleep by touching keyboard or trackball

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Tried the mouse many times. Tried different usb ports.

Dell XPS 8920 silver edition
7th gen i7 Intel CPU
Samsung 850 evo SSD for boot
Added front fan
16gb of memory
AMD video/graphic card
I buy a new Dell every 4 years for the last 25 years

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7- Thorium

RE: XPS 8920 won't wake up from sleep by touching keyboard or trackball

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A quick Google shows that many different PC models/brands are experiencing USB Wake issues after updating to Win 10 Fall Creators Build 1709, eg:

social.technet.microsoft.com/.../i-have-a-pc-that-will-not-wake-from-standby-since-build-1709-fall-c...

So at this point, I don't think there's anything else to do until MacroStupid fixes their latest mess. I guess you could set Sleep to Never, and set hard drive and monitor to turn off after some fixed interval. At least that should save some energy...

Ron

   Forum Member since 2004
   I am not a Dell employee

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546insp
3 Cadmium

RE: XPS 8920 won't wake up from sleep by touching keyboard or trackball

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OK thanks for your help...........Brent

Dell XPS 8920 silver edition
7th gen i7 Intel CPU
Samsung 850 evo SSD for boot
Added front fan
16gb of memory
AMD video/graphic card
I buy a new Dell every 4 years for the last 25 years

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546insp
3 Cadmium

RE: XPS 8920 won't wake up from sleep by touching keyboard or trackball

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It's all fixed, I disabled hibernation sleep.

Dell XPS 8920 silver edition
7th gen i7 Intel CPU
Samsung 850 evo SSD for boot
Added front fan
16gb of memory
AMD video/graphic card
I buy a new Dell every 4 years for the last 25 years

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7- Thorium

RE: XPS 8920 won't wake up from sleep by touching keyboard or trackball

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Ron

   Forum Member since 2004
   I am not a Dell employee

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TomHoward1882
1 Copper

RE: XPS 8920 won't wake up from sleep by touching keyboard or trackball

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Thanks RoHe--followed your advice and my new XPS wakes with a simple key stroke.  Happy New Year

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dholeman1
1 Copper

RE: XPS 8920 won't wake up from sleep by touching keyboard or trackball

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I am having this problem too on my xps8920. I have updated the bios and set the appropriate wake flag, updated all of the intel drivers from the intel website because dell lags behind in these. I have set all the appropriate checkboxes in the windows power management app to allow usb devices to wake the pc. None of these things have stopped the problem. This is very, very inconvenient and costly in terms of power consumption and lost productivity when things that take time, like bulk copying and video rendering, are in progress.

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Highlighted
7- Thorium

RE: XPS 8920 won't wake up from sleep by touching keyboard or trackball

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dholeman1 -  Did you disable Hibernation in the active Power Plan?

I guess you could set Sleep and Hibernation to "never" and just set the power plan to turn off the monitor and hard drive after a certain period of inactivity, at least for now...

And you have to be careful about downloading drivers directly from Intel. Dell sometimes tweaks drivers for their specific hardware and native Intel drivers may -or not- work correctly.

Ron

   Forum Member since 2004
   I am not a Dell employee

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