Koeven
3 Argentium

XPS 8930 Bios Update Failure

I currently have bios version 1.0.2 installed on my XPS 8930.  There is a new version 1.0.5 that I've tried to install twice.  I close all programs and then run the new bios install as an administrator.  The installer shows XPS8930_1.0.5 Start to flash . . . Press OK to continue or CANCEL to quit.  I press OK and then the screen displays:  Dell Computer Flash BIOS upgrade, System Revision: 1.0.2, Rom File Revision: 1.0.5, Loading BIOS binary file data . . . , followed by a the same message with the word . . . done.  The PC then looks like it is going to reboot, the power light flashes and the PC shuts down.  If I press the power button, nothing happens, even if I hold it in for a while.  If I shut down power to the PC, then it starts up fine, but still has the old bios version: 1.0.2.

Is this a bad bios update file or am I doing something wrong?  I've deleted the file twice, downloaded it using both IE and Firefox, cleaned up my drive, etc.

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12 Replies
Mary G
6 Indium

RE: XPS 8930 Bios Update Failure

Updating bios should be done only when directed by dell support to solve a problem. If your computer is running fine, skip the new bios. You don’t need it.

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7- Thorium

RE: XPS 8930 Bios Update Failure

The new BIOS version is supposed to fix the Intel chipset firmware security hole, and it's marked "Urgent":

Updated Intel ME Firmware to address security advisory INTEL-SA-00086 (CVE-2017-5705 & CVE-2017-5708)

That said, hold off for a while because you don't want to risk a failure that bricks your motherboard. I'll ping my Dell tech contact about the problem....

Ron

   Forum Member since 2004
   I am not a Dell employee

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Koeven
3 Argentium

RE: XPS 8930 Bios Update Failure

Thank you Ron - I appreciate you pinging your Dell Tech contact.  Hopefully Dell can resolve the issues with the Bios update.

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7- Thorium

RE: XPS 8930 Bios Update Failure

They've been away -for the most part- this week because of the holidays so we may not get a response until next week or so.

I'll post if I hear anything, unless someone from Dell posts here directly...

Ron

   Forum Member since 2004
   I am not a Dell employee

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7- Thorium

RE: XPS 8930 Bios Update Failure

I pinged my tech contact again today with a reminder about this issue.

And something just occurred to me. The flash update seems to have worked, so is it possible that BIOS is just mis-identifying itself as v1.0.2 instead of v1.0.5...? ? ? ?  

Download and run the Intel-SA-00086 Detection Tool for Windows. See if it reports your system as vulnerable or not:

downloadcenter.intel.com/.../27150

Post back and tell us what the tool says, because (a) that might help Dell resolve the problem and (b) it could help other users who may run into this same problem.

PCs are just black boxes into which we pour time.... emoticon.Wink.title

Ron

   Forum Member since 2004
   I am not a Dell employee

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Koeven
3 Argentium

RE: XPS 8930 Bios Update Failure

Thanks Ron - I ran the tool and it appears that my system is still vulnerable and not upgraded to bios v 1.0.5

Here are the results from the tool:

Tool Started 1/2/2018 7:15:35 PM

Name: DELL-XPS8930

Manufacturer: Dell Inc.

Model: XPS 8930

Processor Name: Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz

OS Version: Microsoft Windows 10 Pro

Status: This system is vulnerable.

Tool Stopped

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7- Thorium

RE: XPS 8930 Bios Update Failure

I passed those test results along...

Of course, we haven't tested any PC that has been updated so we're assuming the tool would see the fix in a previously vulnerable system... emoticon.Wink.title

Ron

   Forum Member since 2004
   I am not a Dell employee

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7- Thorium

RE: XPS 8930 Bios Update Failure

This has been escalated so you're just going to have to wait -potentially- until Dell releases a BIOS update that actually works.

I'm hesitant to suggest this because you've already tried 2x and I don't want you to brick the motherboard, but you might consider running the update again, either by booting from a bootable USB with only the BIOS update file on it, rather than from inside Windows. Or, from inside Windows after you disable your antiviral/antimalware software. (Don't forget to re-enable it as soon as PC reboots!)

If you try either of those, you do it at your own risk, not mine. emoticon.Wink.title  But assuming the PC is still under warranty, Dell should replace the motherboard if it gets bricked, keeping in mind that I don't work for Dell and have no control of what they will/won't do...

Post back and let us know what happens IF you try either of those 2 suggestions...

Ron

   Forum Member since 2004
   I am not a Dell employee

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Highlighted
Koeven
3 Argentium

RE: XPS 8930 Bios Update Failure

Thanks again Ron - I'm out of town until Friday and can't try anything on the 8930 until I return.  Is there a better way of letting Dell know when they have Bios file install issues outside of these forums?  I haven't had much luck in the past calling their technical support lines.

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