Re: XPS 9000 and XPS 8000 delivery delay issues

Yeah, good luck with your customer service rep.  I received a call from Rupe (you guessed it - from India) about a week before Christmas.  That was thanks to a couple of posts on facebook, which Dell must read.  She told me she would keep an eye on my order and definitely would stay in contact with me.  That was the one and only conversation I had with her.  A few days later, I received another email from Dell to tell me that my order was delayed another couple of weeks.  No more customer service from Dell. 

It's a sad to see Dell fall this low.  I have switched companies after being a loyal customer for years. 

Again, Nimche - good luck. 

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nimche
2 Iron

Re: XPS 9000 and XPS 8000 delivery delay issues

You are right disappointedx24, since this is not my first experience with Dell.

I hope they ship my order soon. I just remember that I had the same problem with XPS1340 laptop when they came out last year and the very first delay I cancelled my order.

 

Somthing that I forgot to mention from her speech was, she said none of my unit componants are on backorder. She said I need to wait while they are supplying other customers units before mine. EDD 01/06, she said it around 5 time, I was going to kick myself afterwards.

Anyways, keep in touch everyone.

Deal with Dell, No Deal No Dell, Dell with Deal, No Dell better life

XPS 8000 Owner!

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Kiko514
1 Nickel

Re: XPS 9000 and XPS 8000 delivery delay issues

Got an email from Dell 12/28 at 7:30 p.m. that my 8000 had "shipped", which only meant it left the plant heading to FedEx for actual shipping.  It is now showing up on FedEx website tracking info as having "arrived at FedEx facility" in Ft. Worth, TX.  Hopefully tomorrow it will start its journey to Virginia!

(I noticed from this one and a recent order that FedEx puts a two day delivery date when it first comes up on their system. This is not accurate and it takes a couple of days for them to put the "real" delivery date in their info which has been a couple days later from my two December orders.)

 

Recap:  Ordered 12/11, 8000 i7, 8G RAM, 640 HD, nVidia 240, SP2310W monitor.

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Outtahere
1 Copper

Re: XPS 9000 and XPS 8000 delivery delay issues

Outta Here is Outta Here

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nimche
2 Iron

Re: XPS 9000 and XPS 8000 delivery delay issues

What this is then? Same system as I ordered except the 1Tb HDD instead of your 640.

 

There is something really wrong here.

 

Still in production.........................

Deal with Dell, No Deal No Dell, Dell with Deal, No Dell better life

XPS 8000 Owner!

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Re: XPS 9000 and XPS 8000 delivery delay issues

Yes there is something wrong.  You are trying to work with a company that does not have any customer service. 

I know there are a lot of people waiting fof there computer orders and their order has been delayed and delayed.  I wish all of you that wait around for a Dell  computer the best of luck.  I've had enough. I've found a company which treats the customer as real people. 

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fee336
1 Copper

Re: XPS 9000 and XPS 8000 delivery delay issues

Here is an update on my order.

11/24/09 - Ordered XPS 8000 through the Dell website. Received email giving estimated shipping date of 12/9/09 and estimated delivery date of 12/15/09.

12/10/09 - Received an email giving a revised estimated delivery date of 12/22/09.

12/17/09 - Received an email with a revised estimated delivery date of 12/31/09.

12/20/09 - Received an email giving the status as shipped with a shipped date of 12/19/09, an estimated delivery date of 12/29/09.

12/29/09 - Received the computer.

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Bama XPS
1 Nickel

Re: XPS 9000 and XPS 8000 delivery delay issues

After reading this forum for the past month and posting a few times I do want to report that I did receive my XPS 8000 yesterday ....1 day early.  Ordered 12/9 with original EDD of 12/30.

Also, for what it's worth based on previous posts one of the first things I did was check the RAM and HDD.  The hard drive was fine, but the RAM was not.  I ordered 6 GB with 4 Dimms and only 4 GB was being used per Windows 7.  I rebooted, selected F2 to check the setup and it also only showed 4 GB RAM.  So, I'm thinking Dell forgot to install the two 1 GB sticks....I was soo hoping it wasn't a MB problem as reported in other forums.    Anyway, I opened up the case and all four sticks were there 2 - 2GB and 2 - 1GB. But on closer inspection the 2 - 1GB sticks weren't "clicked" in.  They were just resting in the slots.  So  with a little push I was able to click in the 2 - 1GB and now have 6 GB Ram.  Whewww.. I sure didn't want to have to start working with Dell trying to resolve issues the first day...

Merry Christmas all.  Hope your computers hurry up and get to you.

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Highlighted
nimche
2 Iron

Re: XPS 9000 and XPS 8000 delivery delay issues

 

 Congrats to people who have received their orders.

Sorry to people who have not received their systems and on behalf of DELL (since they are not brave enough to accept it) I apologize for any delay and any problems which this issue has caused for you. Even B3 couldn't take care of them.

I am still in production, and no chance of getting it before the end of the year. Such a SHAME!

HAPPY NEW YEAR.

 

Deal with Dell, No Deal No Dell, Dell with Deal, No Dell better life

XPS 8000 Owner!

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OspTelco
1 Nickel

Re: XPS 9000 and XPS 8000 delivery delay issues

Ordered my XPS 8000 11/23/09 and today the skys opened up and I finally recieved my 8000. Tonight I will set it up and give a report of the end result. I hope computers are starting to roll out for everybody.

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