XPS 9000 and XPS 8000 delivery delay issues

Ordered XPS 8000 11-23-09 and as of 12/29/09 still no computer! Copy and paste everyday until I get it.

Dell's customer service dept. needs some serious work. Why is it that other computer companies can handle their orders, but Dell can only give estimates. 

 I love their use of the word 'occasional'. 

Time to go with a new company and receive some real customer service? 

This saddens me to read all these negative posts.  I hope Dell gets this situation turned around soon.  It is a shame and the customers deserve better.  Maybe 2010 will bring better results.

So after my complaint with B3, I just recieved a call from Dell. Basically she said that I need to wait. Estimated shipping date is Jan 6th and she said that she will have an eye on the order.

All I could get was to waive my shipping charges(it was two days delivery which was upgraded to one day by Dell but I paid $59).

She said that she will call me back on Monday with more news. Jan 4th.

+ She said we can't compare order with eachother. So if you ordered before I did then in case that I get my PC, don't complain:emotion-2:

Cheers everyone!!!

Yeah, good luck with your customer service rep.  I received a call from Rupe (you guessed it - from India) about a week before Christmas.  That was thanks to a couple of posts on facebook, which Dell must read.  She told me she would keep an eye on my order and definitely would stay in contact with me.  That was the one and only conversation I had with her.  A few days later, I received another email from Dell to tell me that my order was delayed another couple of weeks.  No more customer service from Dell. 

It's a sad to see Dell fall this low.  I have switched companies after being a loyal customer for years. 

Again, Nimche - good luck. 

You are right disappointedx24, since this is not my first experience with Dell.

I hope they ship my order soon. I just remember that I had the same problem with XPS1340 laptop when they came out last year and the very first delay I cancelled my order.

Somthing that I forgot to mention from her speech was, she said none of my unit componants are on backorder. She said I need to wait while they are supplying other customers units before mine. EDD 01/06, she said it around 5 time, I was going to kick myself afterwards.

Anyways, keep in touch everyone.

Got an email from Dell 12/28 at 7:30 p.m. that my 8000 had "shipped", which only meant it left the plant heading to FedEx for actual shipping.  It is now showing up on FedEx website tracking info as having "arrived at FedEx facility" in Ft. Worth, TX.  Hopefully tomorrow it will start its journey to Virginia!

(I noticed from this one and a recent order that FedEx puts a two day delivery date when it first comes up on their system. This is not accurate and it takes a couple of days for them to put the "real" delivery date in their info which has been a couple days later from my two December orders.)

Recap:  Ordered 12/11, 8000 i7, 8G RAM, 640 HD, nVidia 240, SP2310W monitor.

Yes there is something wrong.  You are trying to work with a company that does not have any customer service. 

I know there are a lot of people waiting fof there computer orders and their order has been delayed and delayed.  I wish all of you that wait around for a Dell  computer the best of luck.  I've had enough. I've found a company which treats the customer as real people. 

What this is then? Same system as I ordered except the 1Tb HDD instead of your 640.

There is something really wrong here.

Still in production.........................

Outta Here is Outta Here

Here is an update on my order.

11/24/09 - Ordered XPS 8000 through the Dell website. Received email giving estimated shipping date of 12/9/09 and estimated delivery date of 12/15/09.

12/10/09 - Received an email giving a revised estimated delivery date of 12/22/09.

12/17/09 - Received an email with a revised estimated delivery date of 12/31/09.

12/20/09 - Received an email giving the status as shipped with a shipped date of 12/19/09, an estimated delivery date of 12/29/09.

12/29/09 - Received the computer.

After reading this forum for the past month and posting a few times I do want to report that I did receive my XPS 8000 yesterday ....1 day early.  Ordered 12/9 with original EDD of 12/30.

Also, for what it's worth based on previous posts one of the first things I did was check the RAM and HDD.  The hard drive was fine, but the RAM was not.  I ordered 6 GB with 4 Dimms and only 4 GB was being used per Windows 7.  I rebooted, selected F2 to check the setup and it also only showed 4 GB RAM.  So, I'm thinking Dell forgot to install the two 1 GB sticks....I was soo hoping it wasn't a MB problem as reported in other forums.    Anyway, I opened up the case and all four sticks were there 2 - 2GB and 2 - 1GB. But on closer inspection the 2 - 1GB sticks weren't "clicked" in.  They were just resting in the slots.  So  with a little push I was able to click in the 2 - 1GB and now have 6 GB Ram.  Whewww.. I sure didn't want to have to start working with Dell trying to resolve issues the first day...

Merry Christmas all.  Hope your computers hurry up and get to you.

 

 Congrats to people who have received their orders.

Sorry to people who have not received their systems and on behalf of DELL (since they are not brave enough to accept it) I apologize for any delay and any problems which this issue has caused for you. Even B3 couldn't take care of them.

I am still in production, and no chance of getting it before the end of the year. Such a SHAME!

HAPPY NEW YEAR.

OspTelco,

Did you get any email notifications? Did the status change online? Yesterday you didn't know that its comming?

What hapened?