z06psi
2 Iron

Re: XPS 9000 and XPS 8000 delivery delay issues

My current estimated delivery date is 1/12/2010 (tomorrow), but the order status still shows "In Production."  This is weird because they usually update with a delay at least a few days before.  I'm assuming it is delayed yet again, but did anyone have a similar situation?

 

Ordered XPS 8000 on 12/09/2009

EDD - Original - 01/04/2010

EDD - 1st Update - 12/28/2009 (They changed the shipping method to Next Business Day.  After that I assumed there would be a delay coming soon...)

EDD - 1st Delay - 01/08/2010

EDD - 2nd Delay - 01/12/2010 (Along with the email and phone call, "Order Delayed.  Your Action is Required")

Sounds like another delay coming your way.

XPS8000, Intel DP55BS MB, i7 860@3.6Ghz w Zallman 9700 cooler, 1TBx2 RAID, Intel X25MG2 SSD, ASUS EAH HD5870, 8GB 1600 Corsair XMS Dominator, 3008WFP, Ultra Gold 550 Win7 x64

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TinFL
1 Nickel

Re: XPS 9000 and XPS 8000 delivery delay issues

[quote user="nimche"]

I didn't know writing a fruite's name "Apple" will cause my post to get deleted. Are you kidding??!

I think we have more Mods looking at our post. TOS4, give me a break!

 

Quit crying, it's getting old.

You sound like a twelve year old kid that needs a nap.

 

[/quote]

You sound like you work for DELL

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nimche
2 Iron

Re: XPS 9000 and XPS 8000 delivery delay issues

My fellow 8000'ers:

Just went to post office to check on my box and I saw an ad from Dell. THE SIGNATURE EVENT.

Why am I bringing this here? Well On this sales event which starts from Jan. 14th to Jan 20th they will have one system for each day and guess what? On Jan 20, 2010 they will have an XPS 8000:emotion-8:

The link to website to check the events which starts from 1/14/2010 is http://www.dell.com/signatureevent

In the paper says:

"WED 20" Dell Studio XPS 8000 - Immersive Entertainment with a Striking design(and Customer Service) $899 (Save $418)

Offer Valid 6am 1/20-5:59 am 1/21(CT)

Good luck to old and new 8000'ers.

 

FYI: FRI Jan 15th will be XPS 9000 with $428 in saving.

Deal with Dell, No Deal No Dell, Dell with Deal, No Dell better life

XPS 8000 Owner!

Tags (1)
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DR2ooo
1 Nickel

Re: XPS 9000 and XPS 8000 delivery delay issues

My current estimated delivery date is 1/12/2010 (tomorrow), but the order status still shows "In Production."  This is weird because they usually update with a delay at least a few days before.  I'm assuming it is delayed yet again, but did anyone have a similar situation?

 

Ordered XPS 8000 on 12/09/2009

EDD - Original - 01/04/2010

EDD - 1st Update - 12/28/2009 (They changed the shipping method to Next Business Day.  After that I assumed there would be a delay coming soon...)

EDD - 1st Delay - 01/08/2010

EDD - 2nd Delay - 01/12/2010 (Along with the email and phone call, "Order Delayed.  Your Action is Required")

I'm in exactly the same situation with the exception of my order being placed on the 10th (which was a weekend).

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Icedog7
1 Copper

Re: XPS 9000 and XPS 8000 delivery delay issues

[quote user="Icedog7"]

My current estimated delivery date is 1/12/2010 (tomorrow), but the order status still shows "In Production."  This is weird because they usually update with a delay at least a few days before.  I'm assuming it is delayed yet again, but did anyone have a similar situation?

 

Ordered XPS 8000 on 12/09/2009

EDD - Original - 01/04/2010

EDD - 1st Update - 12/28/2009 (They changed the shipping method to Next Business Day.  After that I assumed there would be a delay coming soon...)

EDD - 1st Delay - 01/08/2010

EDD - 2nd Delay - 01/12/2010 (Along with the email and phone call, "Order Delayed.  Your Action is Required")

I'm in exactly the same situation with the exception of my order being placed on the 10th (which was a weekend).

[/quote]

 

I just got an email at 3:14 AM (today was the estimated delivery date) notifying me of my 3rd delay.  Now it is bumped up to 1/19/2010.  This is getting out of hand.  6 weeks for a computer is outrageous, but my deal was so good that I can't afford to cancel.  Did you get another delay too, DR2ooo? 

 

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MrInvisible
1 Copper

Re: XPS 9000 and XPS 8000 delivery delay issues

Update.

They still haven't shown me the decency of responding to any of my emails, or calling me, or anything.

But I got yet another one of those automated emails to tell me that my order is delayed yet again. This time supposedly to 1/22. (ordered 11/27). 

Delays are one thing. Stuff happens. It isn't pretty, but the real issue when stuff like this happens is how you handle the situation.

And the way they are (not)handling this is the bigger story. My son still doesn't have his computer, but at least he is getting a lesson in 'customer service'.

 

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kavatar
1 Copper

Re: XPS 9000 and XPS 8000 delivery delay issues

11/28 ordered Dell 8000 - order cancelled due to mix up between Dell and VISA. - expected delivery 12/24

12/05 reordered - Same as above, better price -$100 for taking Dell credit (became -$81 because of magazine subscription that was thrown on but not requested) + $75 in Dell gift cards - order expected 01/04

Delayed 01/14, 01/15, today new e-mail delayed until 02/05

Also end of Dec/First part of Jan I had to get a new card from my credit card company as someone tried to buy a Dell computer and have it shipped overseas!  Also the computer was very similar in price to mine! 

1 224-6177 Studio XPS 8000
1 317-2644 Studio XPS 8000, Intel Core i7-860 processor(8MB Cache, 2.80GHz)
1 317-1683 8GB DDR3 SDRAM at 1066MHz-4x2GB
1 330-3828 Dell Consumer Multimedia Keyboard, US
1 468-9481 Dell 24 Inch Flat Panel Display, ST2410
1 468-4492 $50 Dell Promo Gift Card - Arrives in 6-8 wks, carries a 90 Day Exp. Dell.com/giftcard
1 320-1160 nVidia GeForce GTX260 1792MB GDDR3
1 341-0234 1TB Serial ATA II Hard Drive 7200 RPM
1 330-4490 Dell Resource DVD with Application Backup
1 420-6576 DELL WELCOME,Software Dimension/Inspiron
1 420-8873 Dell Dock Consumer
1 420-6436 PC-Restore, Dim/Insp
1 421-0323 Windows Live Search,Multiple User Interface
1 463-2282 Dell Owners Manual installed on your system,click on icon after system set-up to access
1 330-6097 You have chosen a Windows 7 System
1 421-0092 DELL-DOWNLOAD-FLAG
1 421-1603 Genuine Windows 7 Home Premium, 64bit, English
1 330-3826 Dell Studio USB Optical Mouse
1 410-1867 ADOBE READER 9.0 MULTI- LANGUAGE
1 420-8151 Roxio Creator 10 Premiere Blu-Ray, Factory Installed
1 421-1414 Cyberlink Power DVD 8.3 Blu-Ray Disk Playback
1 468-9000 $25 Dell Promo Gift Card - Arrives in 6-8 wks, carries a 90 Day Exp. Dell.com/giftcard
1 468-8092 6X Blu-Ray Writer and 16X DVD+/-RW
1 313-7358 X-Fi Xtreme Audio PCIe
1 313-6138 No Speaker Requested
1 410-2154 McAfee SecurityCenter with anti-virus, anti-spyware firewall, 36-months
1 420-6586 Microsoft Office 2007 Small Business Edition
1 950-3339 3 Year Limited Warranty
1 960-0019 CompleteCare Accidental DamageProtection, Dimension, 3 Year
1 903-6378 Dell Limited Hardware Warranty Plus In-Home Service [after Remote Diagnosis], Extended Year(s)
1 903-6497 Dell Limited Hardware Warranty Plus In-Home Service [after Remote Diagnosis], Initial Year
1 904-0812 Banctec Next Business Day In-home Service after Remote Diagnosis Plus Nights and Weekends, 2 Year Extended
1 904-6100 Banctec Next Business Day In-home Service after Remote Diagnosis Plus Nights and Weekends, Initial Year
1 412-0360 Soft Contracts - Banctec
1 412-0358 Soft Contracts - Consumer Complete Care
1 960-3642 Dell Limited Hardware Warranty 7X24 Technical Support, 2 Year Extended
1 960-8700 Dell Limited Hardware Warranty 7X24 Technical Support, Initial Year
1 991-9779 10GB DATASAFE ONLINE 1.1 FOR SDO/DIM/INS/XPS
1 420-9326 DATASAFE ONLINE 1.1 10GB
1 988-0099 To activate your online backupaccount, go to Start, Programs, DataSafe Online
1 330-0172 S and P Drop-in-Box Marcom forDHS Desktops
1 420-8408 PC Tune Up, 1 Year Subscription
1 984-4391 1 yr Automated PC Tune Up 2.0
1 464-7495 Special Offer $100 off (included in price)
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kavatar
1 Copper

Re: XPS 9000 and XPS 8000 delivery delay issues

11/28 ordered Dell 8000 - order cancelled due to mix up between Dell and VISA. - expected delivery 12/24

12/05 reordered - Same as above, better price -$100 for taking Dell credit (became -$81 because of magazine subscription that was thrown on but not requested) + $75 in Dell gift cards - order expected 01/04

Delayed 01/14, 01/15, today new e-mail delayed until 02/05

Also end of Dec/First part of Jan I had to get a new card from my credit card company as someone tried to buy a Dell computer and have it shipped overseas!  Also the computer was very similar in price to mine! 

1224-6177Studio XPS 8000
1317-2644Studio XPS 8000, Intel Core i7-860 processor(8MB Cache, 2.80GHz)
1317-16838GB DDR3 SDRAM at 1066MHz-4x2GB
1330-3828Dell Consumer Multimedia Keyboard, US
1468-9481Dell 24 Inch Flat Panel Display, ST2410
1468-4492$50 Dell Promo Gift Card - Arrives in 6-8 wks, carries a 90 Day Exp. Dell.com/giftcard
1320-1160nVidia GeForce GTX260 1792MB GDDR3
1341-02341TB Serial ATA II Hard Drive 7200 RPM
1330-4490Dell Resource DVD with Application Backup
1420-6576DELL WELCOME,Software Dimension/Inspiron
1420-8873Dell Dock Consumer
1420-6436PC-Restore, Dim/Insp
1421-0323Windows Live Search,Multiple User Interface
1463-2282Dell Owners Manual installed on your system,click on icon after system set-up to access
1330-6097You have chosen a Windows 7 System
1421-0092DELL-DOWNLOAD-FLAG
1421-1603Genuine Windows 7 Home Premium, 64bit, English
1330-3826Dell Studio USB Optical Mouse
1410-1867ADOBE READER 9.0 MULTI- LANGUAGE
1420-8151Roxio Creator 10 Premiere Blu-Ray, Factory Installed
1421-1414Cyberlink Power DVD 8.3 Blu-Ray Disk Playback
1468-9000$25 Dell Promo Gift Card - Arrives in 6-8 wks, carries a 90 Day Exp. Dell.com/giftcard
1468-80926X Blu-Ray Writer and 16X DVD+/-RW
1313-7358X-Fi Xtreme Audio PCIe
1313-6138No Speaker Requested
1410-2154McAfee SecurityCenter with anti-virus, anti-spyware firewall, 36-months
1420-6586Microsoft Office 2007 Small Business Edition
1950-33393 Year Limited Warranty
1960-0019CompleteCare Accidental DamageProtection, Dimension, 3 Year
1903-6378Dell Limited Hardware Warranty Plus In-Home Service [after Remote Diagnosis], Extended Year(s)
1903-6497Dell Limited Hardware Warranty Plus In-Home Service [after Remote Diagnosis], Initial Year
1904-0812Banctec Next Business Day In-home Service after Remote Diagnosis Plus Nights and Weekends, 2 Year Extended
1904-6100Banctec Next Business Day In-home Service after Remote Diagnosis Plus Nights and Weekends, Initial Year
1412-0360Soft Contracts - Banctec
1412-0358Soft Contracts - Consumer Complete Care
1960-3642Dell Limited Hardware Warranty 7X24 Technical Support, 2 Year Extended
1960-8700Dell Limited Hardware Warranty 7X24 Technical Support, Initial Year
1991-977910GB DATASAFE ONLINE 1.1 FOR SDO/DIM/INS/XPS
1420-9326DATASAFE ONLINE 1.1 10GB
1988-0099To activate your online backupaccount, go to Start, Programs, DataSafe Online
1330-0172S and P Drop-in-Box Marcom forDHS Desktops
1420-8408PC Tune Up, 1 Year Subscription
1984-43911 yr Automated PC Tune Up 2.0
1464-7495Special Offer $100 off (included in price)
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DR2ooo
1 Nickel

Re: XPS 9000 and XPS 8000 delivery delay issues

I just got an email at 3:14 AM (today was the estimated delivery date) notifying me of my 3rd delay.  Now it is bumped up to 1/19/2010.  This is getting out of hand.  6 weeks for a computer is outrageous, but my deal was so good that I can't afford to cancel.  Did you get another delay too, DR2ooo? 

Yes, same thing. I'm not extending it any longer. I'm going to look for something on the outlet. Even though my deal is good as well, and I can't find any better price for competitor, I saw even better once on outlet. I'll wait for another one to pop up.

This got to be illegal thought. They gave out the deals that they can't honor and are now trying to get out of it.

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Highlighted
DR2ooo
1 Nickel

Re: XPS 9000 and XPS 8000 delivery delay issues

Also, when I called CS on Jan 8th I spoke to the rep and their manager. They both swore that my computer was ready and was shipping out even before the promised date.

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