karenmarie2010
1 Copper

Re: XPS 9000 and XPS 8000 delivery delay issues

Thank you for your post!  I didn't even think of filing a complaint with the BBB.  I have had delays similar to yours, always about a week later.  Right now it's scheduled to come on 2/2/10 but the customer service rep I spoke with yesterday said he couldn't guarantee anything.  The two reps I have talked to have been very polite and tried to help but what it comes down to, at least for me, is that Dell has no idea when they are going to get the part that is delaying my laptop.  I am so frustrated.  I just filed a complaint with the BBB.  Maybe if Dell gets enough complaints they will treat their customers better.  I've heard so many great things about Dell but after this experience I've lost all confidence in them as well.  Anyway, I appreciate your post.

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Skipkack
1 Nickel

Re: XPS 9000 and XPS 8000 delivery delay issues

spoke to Dell again, now they claim that an entry on my order showing as BLU-RAY BD-RE/DVDRW DRIVE is not a Blu ray burner.

Delivery date moved back again to Feb 17

Can anyone who ordered a Blu Ray burner confirm how it appears on their order please??

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tanpopo914
1 Nickel

Re: XPS 9000 and XPS 8000 delivery delay issues

Yes! I was in the middle of watching "The WIre" and I said, "let me check my order status" and to my surprise and delight it says delivery preperation. I was like hot diggity dog. I shouted it! My executive assistants came rushing into my office because they thought something was wrong Smiley Happy

 

 

 

Ha ha~ Yes~ I feel your joy, atuarre~ Congratulations!!!

I received mine today, just got it set up. The machine is really quiet, and I love the Windows 7 interface.

I was a little surprised that they actually included a reinstall DVD for my system. I thought I had to create my own .

For those who are still waiting, I wish you all luck!

To summarize my entire experience:

1. ordered on Dec 26

2. first EDD: Jan 22

3. received an e-mail on Jan 19, first delay (asking me to wait for 5 more working days until they give me another update)

4. XPS 8000 shipped @ 9pm on Jan 22

5. received order today @12 pm Jan 28

Specs of my system:

1 Studio XPS 8000 $1,304.50
1 NO MODEM REQUESTED $0.00
1 NO SPEAKER REQUESTED,DIMENSION $0.00
1 INTEGRATED 7.1 AUDIO $0.00
1 BLU-RAY 6X DISC COMBO,SX8000 $0.00
1 ROXIO 10.3, EASY CD & DVD,US,CDT $0.00
1 8GB DDR3 SDRAM AT 1066MHz,SX8000 $0.00
1 SX 8000, LFD, i7-860(2.80GHz) $0.00
1 nVidia GeForce GTS240 1024MB,SX8000 $0.00
1 NO MONITOR $0.00
1 DELL USB KEYBOAD,BLACK,I/S/X DT $0.00
1 DELL STUDIO OPTICAL MOUSE,I/S/X DT $0.00
1 DELL RESOURCE DVD,BACK-UP,SX8000 $0.00
1 WIN 7 LABEL,CDT $0.00
1 1.5TB SERIAL ATA II, 7200 RPM,SX8000 $0.00
1 ADOBE READER 9.0,MLANG,I/S/X DT $0.00
1 MCAFEE SECURITY CENTER 10, 15M,XDT $0.00
1 PC-RESTORE, DIM/INSP $0.00
1 DELL WELCOME,SW,DIM/INSP $0.00
1 DELL DOCK CONSUMER, XPS DT/IDT $0.00
1 DELL-DOWNLOAD-FLAG $0.00
1 WINDOWS LIVE SEARCH,MUI,CSMR NB/DT $0.00
1 CYBERLINK POWERDVD 8.3 BD-P DVD,CDT $0.00
1 WIN 7 HOME PREM, 64, ENG,S/XPS DT $0.00
1 INTEGRATED 10/1000 ETHERNET $0.00
1 THANKS FOR PURCHASING YOUR DELL $0.00
1 PLEASE CONTACT ME WITH MORE DETAILS $0.00
1 MS WORKS 9.0,ENGLISH,INSPDT/DIM $0.00
1 HW WRTY+SVC,Studio XPS 8000,UNY,INIT,REL $0.00
1 NBD OS,Studio XPS 8000,UNY,INIT YR,REL $0.00
1 XPS WARRANTY SPRT, DIMENSION, INITIAL YR $0.00
1 SHIPPING FEE $0.00
1 NO WARRANTY,YRS 2/3(DIM,INSP,NBD) $0.00
1 BC $5.50 ADS,DESKTOP INCL.PERIPHERALS $0.00

 

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Beamer Boy
1 Nickel

Re: XPS 9000 and XPS 8000 delivery delay issues

Hello TDB53,

Thank you very much for taking the time to explain how to update my XPS 8000 Bios and Video card drivers.

You make it sound so easy and it probably will be, I guess, but I am just overly concerned with fiddling with the bios and drivers. I have never done that kind of stuff before.

 I am just too cautious and afraid I will screw up the works on my new 8000 before I even have a chance to use it.  I will give it a shot and hope for the best!!

Thanks again and I will follow your outstanding directions!

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Kungfuzhun
1 Nickel

Re: XPS 9000 and XPS 8000 delivery delay issues

Congrats to all those that have finally received their computers and good luck to those still waiting.

Just thought I'd drop off this little news piece I read:

http://www.nbcdfw.com/news/local-beat/Woman-Gets-Unwanted-Peeping-During-Tech-Support-Call-82206407....

When you register your XPS you get online support with Dell having the ability to access your computer. I'm not saying that this will happen to you and that the typical Dell tech is probably there to help you but the potential is certainly there. Especially if the tech is overseas. It may be difficult to prosecute if something serious is compromised.

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stargazer424
1 Nickel

Re: XPS 9000 and XPS 8000 delivery delay issues

We're now seeing the first delays for people who ordered the 8100. Ordered mine the day after they were released 1/8. Original EDD 2/3. Emailed today with delay notice. New EDD 2/10.

Tags (1)
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mfc23
1 Copper

Re: XPS 9000 and XPS 8000 delivery delay issues

@stargazer424 - I just got the same message this morning and have the same order date (1/8) on the XPS 8100 with no modifications whatsoever. I waited to order a i5-650 system specifically 1 day after launch.   I know no one is shedding tears for us at only 3 weeks, but what a horrible outcome for everyone involved.  I'm actually an Intel employee and don't expect delays from our silicon.  We really have this supply stuff down to a science.  I ordered this for a family member's birthday on 1/18 as the family "computer expert" with low expectations of getting it on time, but now this is embarrassing.  What's your next move?  I might try the Black Hawk team.

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LostMyPatience
1 Copper

Re: XPS 9000 and XPS 8000 delivery delay issues

Has anyone actually received their PC recently.? How long did it take?  I have e-mailed, called and chatted and have not been able to talk to a person or get anything but some canned or automated response.

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Highlighted
stargazer424
1 Nickel

Re: XPS 9000 and XPS 8000 delivery delay issues

mfc23; from what I've read on here, the people who ordered mid-late December are starting to get their computers. So I'm going to wait for now. I knew when I purchased mine that there was a high chance that the original EDD was not going to be the final.

This is the 5th computer I've bought from Dell ever since a 33 MHz running Windows 3.1.  I have never had to wait so long for one, but consider the situation. The economy is down everywhere. Dell obviously didn't expect an influx of orders or a lack of certain parts.  I don't know the whole situation but I think they closed down one of their manufacturing plants. All of this could account for the mass delays. 

This is interesting, if you go to the dell home desktops page, they have taken away pricing for the 8100. Looks like they are finally  trying to get all of the back orders out before selling new ones.  The only one they have listed is the weekly special. Its a step in the right direction not taking new orders until they clear the back order.

Tags (1)
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karenmarie2010
1 Copper

Re: XPS 9000 and XPS 8000 delivery delay issues

My husband ordered a customized laptop for me as a Christmas present and we are still waiting so I understand how you feel.  He was extremely disappointed that his gift did not get here in time for Christmas.  Our order date was 12/5.  The delivery date has been updated about 10 times.  I called Dell and finally found out that they delay is an out of stock part.  They offered to upgrade to overnight shipping but they have no idea when they will have the processor to complete the order.  Another person posted that they filed a complaint with the BBB.  After reading that post, I did the same.  I understand that they are out of a necessary part but they have not offered to upgrade/substitute another part to get the order out.  They extended the ship date by about a week at a time.  But now I'm pretty sure they had no idea when they would get the part.  I feel that they intentionally misled customers because they didn't want people to start cancelling orders.  So that was my complaint to the BBB.  Still doesn't get me a computer but I'm hoping Dell will realize they can't treat customers this way.  I'm sorry I don't have a suggestion as to speeding up the shipping of your order though.

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