Necros2
6 Indium

Re: XPS 9000 and XPS 8000 delivery delay issues

Well my order shipped today, and it's actually going to arrive on the 19th instead of 21st. I guess I'm one of the lucky ones. I was a little worried after reading all these posts.

Sorry not everyone had the same luck as me 😞 but hopefully this is a sign that there's a light at the end of the tunnel for all of you.

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n2speed125
6 Indium

Re: XPS 9000 and XPS 8000 delivery delay issues

When your order ships, can you guys/girls post what type of system you ordered and when it was actually ordered.. Thanks and good luck to everyone else that's still waiting for theirs..

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Necros2
6 Indium

Re: XPS 9000 and XPS 8000 delivery delay issues

Sorry mine was a base model XPS 9000, the only upgrade I added was a wireless network card. I placed the order on Dec 1. here's what's included:

1 224-4399 Studio XPS 9000 $939
1 317-0067 Studio XPS 9000, Intel Core i7-920 processor (8MB L3 Cache 2.66GHz) $0.00
1 317-0071 3GB DDR3 SDRAM at 1066MHz $0.00
1 330-0915 Dell Consumer Multimedia Keyboard $0.00
1 320-7810 No Monitor $0.00
1 320-8143 ATI Radeon HD 4350 512MB $0.00
1 341-8516 500GB Serial ATA 2 Hard Drive 7200 RPM $0.00
1 421-1603 Genuine Windows 7 Home Premium, 64bit, English $0.00
1 420-7938 Dell Connect 2.1 $0.00
1 421-0530 Dell Support Center 2.0 64bit $0.00
1 420-8873 Dell Dock Consumer $0.00
1 421-1183 Download Store Links $0.00
1 420-6576 DELL WELCOME,Software Dimension/Inspiron $0.00
1 420-9691 DataSafe Local BackUp 2.0 Basic $0.00
1 420-6436 PC-Restore, Dim/Insp $0.00
1 421-0323 Windows Live Search,Multiple User Interface $0.00
1 330-6097 You have chosen a Windows 7 System $0.00
1 330-3826 Dell Studio USB Optical Mouse $0.00
1 313-3607 No modem requested for Dell Dimension $0.00
1 410-1867 ADOBE READER 9.0 MULTI- LANGUAGE $0.00
1 313-8757 Roxio 10.3, Easy CD & DVD $0.00
1 421-1412 Cyberlink Power DVD 8.3 Playback $0.00
1 313-8916 16X DVD+/-RW Drive $0.00
1 313-7186 Integrated 7.1 Channel Audio $0.00
1 313-4514 No Speaker Requested $0.00
1 430-0682 Dell 1525 WLAN PCIe card with11n mini-Card & external antenna $0.00
1 410-2156 Norton Internet Security 2009 MUI, 15-Month $0.00
1 412-1397 No Productivity Software requested $0.00
1 988-7347 No Warranty beyond 1 year $0.00
1 993-5477 Dell Limited Hardware Warranty Plus In-Home Service [after Remote Diagnosis], Initial Year $0.00
1 990-8029 1 Year Limited Warranty and Next Business Day,Desktop $0.00
1 992-6110 Next Business Day In-home Service after Remote Diagnosis, Initial Year $0.00
1 960-8700 Dell Limited Hardware Warranty 7X24 Technical Support, Initial Year $0.00
1 988-7707 2GB DATASAFE ONLINE 1.1 FOR SDO/DIM/INS/XPS $0.00
1 988-0099 To activate your online backupaccount, go to Start, Programs, DataSafe Online $0.00
1 420-9518 DATASAFE ONLINE 1.1 2GB $0.00
1 330-0172 S and P Drop-in-Box Marcom forDHS Desktops $0.00

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djpault666
1 Copper

Re: XPS 9000 and XPS 8000 delivery delay issues

here is my config i just upgraded a couple parts:

1 224-4399 Studio XPS 9000 $1055.50
1 317-0067 Studio XPS 9000, Intel Core i7-920 processor (8MB L3 Cache 2.66GHz) $0.00
1 317-0078 8GB DDR3 SDRAM at 1066MHz $0.00
1 310-3798 No Keyboard Requested $0.00
1 320-7810 No Monitor $0.00
1 320-8143 ATI Radeon HD 4350 512MB $0.00
1 341-8517 640GB Serial ATA 2 Hard Drive 7200 RPM $0.00
1 421-1603 Genuine Windows 7 Home Premium, 64bit, English $0.00
1 420-7938 Dell Connect 2.1 $0.00
1 421-0530 Dell Support Center 2.0 64bit $0.00
1 420-8873 Dell Dock Consumer $0.00
1 421-1183 Download Store Links $0.00
1 420-6576 DELL WELCOME,Software Dimension/Inspiron $0.00
1 420-9691 DataSafe Local BackUp 2.0 Basic $0.00
1 420-6436 PC-Restore, Dim/Insp $0.00
1 421-0323 Windows Live Search,Multiple User Interface $0.00
1 330-6097 You have chosen a Windows 7 System $0.00
1 330-1158 Dell USB 6-Button Laser Mouse $0.00
1 313-3607 No modem requested for Dell Dimension $0.00
1 410-1867 ADOBE READER 9.0 MULTI- LANGUAGE $0.00
1 313-8757 Roxio 10.3, Easy CD & DVD $0.00
1 421-1412 Cyberlink Power DVD 8.3 Playback $0.00
1 313-8916 16X DVD+/-RW Drive $0.00
1 313-7878 Soundblaster X-Fi Titanium $0.00
1 313-4514 No Speaker Requested
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Outtahere
1 Nickel

Re: XPS 9000 and XPS 8000 delivery delay issues

I guess I should have read the forums before I placed my order.  My previous dealings with Dell back in 03 or 04 were great.  Excellent customer service, timely shipping of my computer, etc.  Well last night I grew very concerned about an order I placed on 12/11.  The original EDD was 12/24 but once I submitted the actual order that night it changed 12/30.  Ok not a biggie at this point.  Then I started reading this thread and grew nervous.  I tried contacting Dell on Saturday over the simple issue that I forgot to use a coupon and was it possible to still use it.  As of today I still have not received a response to that question.  Then last night I noticed that my EDD had changed (but only on one screen) to N/A.  At that point I said the heck with this and sent a cancel notice via their website.  They confirmed that they received the notice but no actual confirmation that they have canceled.  If I don't receive notification from Dell in 72 hours I'll also place a hold on that charge with Amex.  After all that I then placed an order on line with HP for almost the same computer.  I was amazed and skeptical when their website listed an EDD of 12/18!!! WOW.  Also HP has a deal going on through the end of this week for free two day shipping via Fedex.  I called HP to confirm the EDD and spoke to a very nice Sales Rep (who had heard about the Dell delays but didn't say anything else about it...which I thought was a class business move..never bad mouth your competition) who did in fact confirm that the unit would ship around 12/18...at most a day or two later and he did give me a verbal guarantee that I'd have the unit for Xmas (not that I need it by then).  The other plus was he spoke perfect English and was here in the U.S.  I'll report back in a week or so to let you if the HP does arrive on time.  Too bad for Dell as I would have loved to stayed a customer.

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8 Krypton

Re: XPS 9000 and XPS 8000 delivery delay issues

UPDATE

Seems like they got some systems done!  Mine now shows shipped, I have a tracking number, and FedEx has it out of Nashville, TN.  Expected delivery date 12/17.  Fingers crossed.  System went in production on 11/27.  Spec as follows:

 

1 224-4399 Studio XPS 9000
1 310-0173 Airborne Documentation, System Exchanges,Factory Install
1 313-4514 No Speaker Requested
1 313-4593 56K PCI Data Fax Modem
1 313-7877 Soundblaster X-Fi Xtreme Audio
1 313-8757 Roxio 10.3, Easy CD & DVD
1 313-8919 Dual Drives - DVD with DVDRW
1 317-0076 6GB DDR3 SDRAM at 1066MHz
1 317-1688 Studio XPS 9000, Intel Core i7-975 processor Extreme Edition (8MB L3 Cache, 3.33GHz)
1 320-7810 No Monitor
1 320-8271 1024MB nVidia GeForce GT220
1 330-0172 S and P Drop-in-Box Marcom forDHS Desktops
1 330-3826 Dell Studio USB Optical Mouse
1 330-3828 Dell Consumer Multimedia Keyboard, US
1 330-6097 You have chosen a Windows 7 System
1 341-8540 Serial ATA II RAID 0 With Dual500GB Hard Drives
1 410-1867 ADOBE READER 9.0 MULTI- LANGUAGE
1 410-6669 McAfee SecurityCenter 15 Month Subscription, English
1 420-6436 PC-Restore, Dim/Insp
1 420-6576 DELL WELCOME,Software Dimension/Inspiron
1 420-6585 Microsoft Office 2007 Home and Student Edition
1 420-7938 Dell Connect 2.1
1 420-8873 Dell Dock Consumer
1 420-9691 DataSafe Local BackUp 2.0 Basic
1 421-0323 Windows Live Search,Multiple User Interface
1 421-0530 Dell Support Center 2.0 64bit
1 421-1183 Download Store Links
1 421-1412 Cyberlink Power DVD 8.3 Playback
1 421-1603

Genuine Windows 7 Home Premium, 64bit, English

 

 

 

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richard_fr
6 Indium

Re: XPS 9000 and XPS 8000 delivery delay issues

To recap, I ordered my XPS 9000 on 11/27, was given an EDD of 12/16 and then last week that slipped to January 12th.  Nothing special about my config.

I run the IT department at a medium sized company and all of our desktop machines are Dells, and we buy a lot of software through them too.  We're not a big account for Dell, but we're big enough that I have a Dell sales rep who knows us and knows who I am.  So I called him last week to see if he could do anything about the order for my 9000.  Consumer and commercial sales are completely different organizations at Dell, so he said probably not, but he'd try.

I got an email from him this morning saying that my machine was 2-3 days away from shipping.  My order status page still shows an EDD of 1/12, but I'd guess he has access to better information than I do.   So it might just be coincidence that I'll be getting it soon, or he might have been able to move me to the front of the line somehow, or he might be wrong and I won't see the machine until the middle of January.  I hope he's right, but I won't believe it until I have a tracking number.

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chris465
1 Nickel

Re: XPS 9000 and XPS 8000 delivery delay issues

I ordered using my company's payroll deduction.   And I am able to view all the orders placed.

All of these are XPS 9000 all i7-920s

Ordere 10/9 - Delivered 11/3

Ordered 10/21 - "Shipped"

Ordered 11/10 - Cancelled

Ordered 11/25 - EDD 12/15 - In Production

Ordered 12/1 - EDD 12/21 - In Production

For those keeping score at home.  Ordered my system on 12/1, original EDD of 12/21.  Saw it was adjusted to 1/12/2010 - emailed my contact and was told it was in the final stages.  I looked just now, and it is listed as Shipped, EDD of 12/22.  I see two FedEx tracking numbers.  Not much in the way of upgrades, except more memory.

Looked up the order above, from 11/25, it is listed as shipped as well.

Must say my guy was pleasant to work with - he said he was a supervisor - so that may help.  Dell had listed free 3-5 day shipping when I ordered, and it says 5-7, but not too worried about that, at this point.

Now to find a Battery Backup - since I hear non Pure Sine Wave backups will not work with the 9000 power supply.

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bjnod19
6 Indium

Re: XPS 9000 and XPS 8000 delivery delay issues

An update on my XPS 9000 order...ordered 11/26 initial EDD of 12/16.  I never did recieve an update stating it would not be delivered today, but was verbally told it would arrive sometime before Dec. 29 (maybe, no guarantee).  Looked today and I have a tracking number!

Here are the system details;

1 224-4407 STUDIO XPS 435T/9000 $1378.17
1 310-9573 2-BUTTON OPTICAL MOUSE,BLK,DIM $0.00
1 313-3607 NO MODEM REQUESTED $0.00
1 313-4514 NO SPEAKER REQUESTED,DIMENSION $0.00
1 313-7186 INTEGRATED 7.1 AUDIO $0.00
1 313-8757 ROXIO 10.3, EASY CD & DVD,US,CDT $0.00
1 313-8917 Single Drive - Blu-ray Combo,RIOS $0.00
1 317-0067 SX 435T/9000, BLM, I7-920(2.66GHZ) $0.00
1 317-0080 12GB DDR3 SDRAM AT 1066MHZ-6X2GB,X $0.00
1 320-0914 NVIDIA GEFORCE GTX 260,RIOS $0.00
1 320-7810 NO MONITOR $0.00
1 330-3666 DELL USB KEYBOAD,BLACK,I/S/X DT $0.00
1 330-6097 WIN 7 LABEL,CDT $0.00
1 341-8519 1TB SERIAL ATA 2, 7200 RPM,DIM,X $0.00
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       
       

 

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richard_fr
6 Indium

Re: XPS 9000 and XPS 8000 delivery delay issues

 

Now to find a Battery Backup - since I hear non Pure Sine Wave backups will not work with the 9000 power supply.

 

I'd be interested to know where you heard that.  Most computer PSU's are fine with a stepped sine wave, and it's devices like electric motors that have to have a pure sine wave.  APC's Smart UPS and Matrix UPS product lines both output a pure sine wave.  They're also a lot more expensive than a standard UPS.

 

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