Highlighted
fierljepper
1 Copper

XPS One 2710 -- Touch Screen NOT working at all

Jump to solution

My touch screen is not available on my 2710.  It worked fine for a very long time.

Calibration is not available...System->About says "No pen or touch input is available for this display."

I noticed after I upgraded to Windows 10.   (but that's not necessarily the precise time is dropped out, as I don't use it a lot)

I then downgraded back to 8.   Not there.   Figured that I might as well go back to Windows 10.

I did other things within same rough period of time.   BIOS upgraded to A12.   Changed out some drivers, etc.

I've tried drivers, checked the touch cable connection on the motherboard...but haven't made a single step forward.

Would love to hear some suggestions or ideas.

Thanks in advance.

Rick

27 Replies
7- Thorium

RE: XPS One 2710 -- Touch Screen NOT working at all

Jump to solution

From Win-X menu, open Device Manager and search for Human Interface Devices. Expand the HID list

Right-click HID-compliant touch screen and from the list of options displayed,  make sure it's set to Enabled. Then reboot.

Note that Dell hasn't tested the 2710 for support of Win 10, but touch should work in Win 8.1

Ron

   Forum Member since 2004
   I am not a Dell employee

0 Kudos
fierljepper
1 Copper

RE: XPS One 2710 -- Touch Screen NOT working at all

Jump to solution

Not seeing it.   I went through each and don't see touch screen named inside.

7- Thorium

RE: XPS One 2710 -- Touch Screen NOT working at all

Jump to solution

What version of Windows is running now?

Touch may be one of those consumer- or vendor-defined devices, which may mean a driver is missing.

Saw this on another forum about a Dell Inspiron AIO, but I have no idea if it will work for you, so manually set a System Restore point before you try it, just to be safe.

Open Device Manager and look for the Monitor entry. Right-click and uninstall it. Exit Device Manager and reboot. In that other forum, the monitor driver was reinstalled on reboot and touch started working.

Ron

   Forum Member since 2004
   I am not a Dell employee

0 Kudos
fierljepper
1 Copper

RE: XPS One 2710 -- Touch Screen NOT working at all

Jump to solution

Thanks.  I'm running Windows 10 currently.

I uninstalled the monitor as you suggested, but it came back with same driver and same problem

But...I think you might be on to something...this caught my eye before, but forgot to put in original note.

The monitor shows as "Generic PnP Monitor"

What do others show for this?

0 Kudos
7- Thorium

RE: XPS One 2710 -- Touch Screen NOT working at all

Jump to solution

Don't know what Win 10 Device Manager should say about the monitor in your AIO. May not necessarily be a problem because that's what Windows says about my (non-touch) Asus monitor connected to this desktop. But it's possible Win 10's driver doesn't support touch. Don't know where you'd find another/better driver.

Keep in mind that Dell hasn't tested the 2710 for compatibility with Win 10, so your touch issue could be an incompatibility.

Touch should work with Win 8.1, so you have to decide whether to revert and try to restore touch or keep Win 10 without touch unless/until somebody comes up with a fix.

There is always the possibility the touch screen failed and won't ever work again. Don't think you can rule that out right now. There's also a USB cable from the touch screen to the motherboard which is required for touch to work. It's "major surgery" to work inside an AIO, so I don't think you should mess around inside. .

You could install the free Classic Shell and make Win 8.1 look/work like Win 7, if your reason for updating to Win 10 was to get the Start button and classic desktop back.

Ron

   Forum Member since 2004
   I am not a Dell employee

0 Kudos
rlerhardt
1 Copper

RE: XPS One 2710 -- Touch Screen NOT working at all

Jump to solution

I'm having the exact same problem. Upgraded to Window 10, touch stopped working. Haven't opened the case, so do not suspect hardware issue. I went back to windows 8.1, still no joy. I am currently running 8.1 and have the same issue with the monitor, it shows as generic PNP. Will start to track that a little further today.

0 Kudos
7- Thorium

RE: XPS One 2710 -- Touch Screen NOT working at all

Jump to solution

Win 10 has been shown to damage certain brands of LCD panels, so it's possible that's what happened here, meaning touch may not work again, regardless of the OS.

Either of you up for a clean reinstall of Win 8.1, instead of just reverting back from Win 10? That might fix the problem, but no guarantees.

If you decide to wipe the HDD and do a clean install, be sure to back up all your personal files on external media first, and make sure you have the installation media and product keys for any software you need, eg Microsoft Office, etc.

Ron

   Forum Member since 2004
   I am not a Dell employee

0 Kudos
fierljepper
1 Copper

RE: XPS One 2710 -- Touch Screen NOT working at all

Jump to solution

Can anyone with XPS One 2710 please show me your monitor device driver screens for Windows 8.1 as well as Windows 10? 

Further, does anyone with Windows 10 successfully have touch screen working properly?

Thank you very much in advance.    Here are mine.

Rick

0 Kudos
7- Thorium

RE: XPS One 2710 -- Touch Screen NOT working at all

Jump to solution

Touch may actually work as a USB device, so are you looking in the right place for a solution? Do you have any "unknown" entries in Device Manager? Look at what's connected to each USB root hub entry in Device Manager to see if there are any issues.

You might consider manually setting a System Restore point, and then uninstalling all USB root hubs in Device Manager and then rebooting, which should reinstall the USB ports. Back up your personal files on external media first, too. I'm not responsible if something goes wrong.

Ron

   Forum Member since 2004
   I am not a Dell employee

0 Kudos