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XPS420
I have a XPS420 and having some issues that I can't get resolved, it is driving me crazy. I am getting error codes of 1B63:0268 & 1B63:061B. My speaker icon says "No Audio Output Device is Installed", also, not even the headphones are working now either. My speakers quit working a long long time ago and I never done anything about it because either didn't use it or would use the headphones if I needed them. Can someone please tell me how to resolve this issue? I have done every scan and test that Dell's web page suggest and NOTHING has worked yet. Thank you in advance......
osprey4
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March 11th, 2011 11:00
Hi Lapdogg31,
If I understand correctly, your speakers do not work but your headphones do? Have you checked downloads for an updated driver?
Lapdogg31
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March 11th, 2011 13:00
Yes and no, The headphones did work but now they do not. I am being told that there is No Audio Output Device Installed and I have done everything under the sun that I know what to do to correct the issue but have still found no resolutions. Upon completing a more thorough scan, I was given those error codes that I put in the previous post. I have ran every update I've been given or told to run and once it is done I'm told I am currently up to date but my issue's are still there. I don't know a whole lot about computer's, just the basic stuff, and I've been working on this for 2 days now. I can't find out if it's a software issue or if it's a hardware issue, any help would be greatly appreciated, thanks.