denmarfl
2 Iron

XPS8700 Issues; need feedback

I purchased...tried it out, and returned a XPS8700...with i7\8GB.....Win8.

On Power On it would make one Beep and boot to Win8.  Of the 5 Dell Support Agents I spoke with...2 were Suprs, 3 were adamant that the One beep indicated that the  Motherboard was defective and must be replaced. The other 2 said it was Normal.  Knowing there can't be 2 Correct answers, I decided I did not want to keep a PC with a Motherboard issue, nor did I want to have my brand new PC disassembled by someone who never swa the model...and reassembled to get the MB replaced.

I might add, I have an XPS420 and XPS8300...neither Power ON making any beeps. 

Anyone purchasing the XPS8700 since Mid September......does your XPS8700 sound ONE Beep at Power ON? 

12 Replies
Mary G
5 Iridium

RE: XPS8700 Issues; need feedback

Yes mine does almost immediately after turn on. It's a very soft short single beep. Seemed normal to me (not a loud long beep that indicates trouble) and the computer runs fine. I was concerned about your previous post (I think it was yours) about returning one because of this. Did you exchange the 8700 for another one or are you just following up? I did update the bios from A01 to A03, if that is relevant. My 8700 was purchased in August and has been running fine for 2 months. 

Edit-- A Single beep is not significant according to the the beep codes. A Repetitive single beep means a motherboard problem. Beep codes are HERE

That must be why some techs are giving incorrect info and Dell Support should correct this. A problem would be-- one beep, a pause, another beep another pause and so on.

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denmarfl
2 Iron

RE: XPS8700 Issues; need feedback

I returned the XPS8700...since I could not get a positive response to the issue, and, I had a few days left w/I the 30 Day free return policy......and quite honestly I got the feeling Dell didn't care.....I decided I did not want to invest my money with dell and take a chance I might have a defective PC.  The 30 Day return Policy runs from the day the 1st PC was mailed...in my case, the 1st XPS8700 mailed was the wrong Build....it came with an i5 whereas I ordered and paid for an i7.....and yet even the error was Dell's....and I lost 8 days of the free return time...which didn't make me happy at all.  It did not seem to phase anyone I spoke to at Dell when I called to report they sent me the wrong PC.  Something is simply not right at Dell.....there are issues that need immediate attention.  Why should we...the customers....have to interrupt right from wrong....the Experts at Dell should be.....and they could not in my case.  

I experienced diagnosing a Power On Beep issue with a friends PC...also a Dell....it was 6 beeps...Video card issue and those beeps did not repeat....you got the 6 beeps....one time. 

BeepsWhirls
1 Nickel

RE: XPS8700 Issues; need feedback

That's scary when you have the manufacturer representatives giving you that many different stories. I am having the same problem and will see what response I get from them. I have the same outlook on this as you do. Thanks for posting this,  I am a more informed consumer thanks to your input.

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Moderator
Moderator

RE: XPS8700 Issues; need feedback

Hi all,

Sorry for the confusion arising for this. For this particular model, only repeated beep codes indicate an error condition. One single beep will indicate that the system has passed POST tests and can continue to boot to the installed operating system.

I'm sorry that the issues experienced by denmarfl resulted in them feeling they had to return their system but I'd like to reassure you that a single beep for this system is normal and will not affect the performance of this system.

Kind regards,
John C

John C
Dell | Social Outreach Services


Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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denmarfl
2 Iron

RE: XPS8700 Issues; need feedback

Not to drag this out, but in my situation Dell handled the matter very poorly.  I as wrote, I spoke with 5 dell Support techs, a1 a Supr another a Manager (and these 2 people where referred to me by Dell Executive Customer Service).......these 2 high level Dell Techs informed me my 8700 issue, one beep.....indicated a Bad Motherboard.  In fact, I made the final decision based on what these 2 Dell techs told me.  I mean, being told this from a Supr and a manager.....why shouldn't I believe it as the truth.

I purchased the 8700 when it was offered at a very great price and so I lost out because if I where to re-purchase it now I would pay more.  I am extremely anger with Dell over this matter.  I should be able to contact a tech person at Dell and all should be able to give me one correct answer especially on an issue like this....something that occurs every time the PC Powered On.....  This wasn't an intermittent issue, this wasn't something that really in my opinion required a lot of research or high level tech to diagnose....

Sorry, but reading yet another reply from John C .....after my experience gives me no more proof the One beep is correct because of my past contacts on this matter.  There mist be something in writing as the source, that should be provided by link in this Post.  Furthermore, there are other Posts in this community regarding this same issue, any of which end by the customer being told the 8700's Motherboard is bad....

 

RoHe
6 Indium

RE: XPS8700 Issues; need feedback

As Mary and John already said, a single beep at POST is normal. If the motherboard were faulty, it wouldn't boot to the Windows desktop.  

And if the motherboard was faulty, you wouldn't get just one, and only one, beep. You'd get a series of repeated single beeps, separated by a bit of time. 1 beep - 1 beep - 1 beep, just like you'd get a repeated series of beeps for other error codes, eg, 2 beeps - 2 beeps - 2 beeps...

In the olden days most PCs gave a single beep when they completed the POST.  (My Dimension 8400 beeps once at every boot, even after 10 years of daily use.)  And if they didn't beep once, they failed the POST. Guess that feature was brought back for the XPS 8700.

Ron

   Forum Member since 2004
   I am not a Dell employee

Highlighted
BeepsWhirls
1 Nickel

RE: XPS8700 Issues; need feedback

John, thanks for trying to help but I just received a reply to the ticket I had opened up with Dell tech support and they are saying that I will need to replace the motherboard and will be glad to set up a time for a tech to come and replace  it. I think maybe you should go over to the (XPS8700 short beep) post and read some more on this. I am so confused by the confusion at Dell! I can understand now what the original poster was referring to!!!! Looks like I will be returning my system also.

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denmarfl
2 Iron

RE: XPS8700 Issues; need feedback

I am very disappointed that after all this time.....and at least 10 Dell Tech Support people involved regarding this issue thru calls, email contacts, and this POST that the matter is no where closer to getting resolved as to what is the right answer than it was 3 months ago when I decided to Return my 8700 under the No hassle\Free Return shipping Dell Policy.  Surely enough people at Dell have been involved that all should now be providing the "Right" answer...whether it be this is a Normal Startup beep or, its indicative of a Bad motherboard As was told to BeepsWhirls 11/6....  Its clear Dell still isn't getting this one right.........whatever right in this case is!  I'm just glad I decided to return my 8700.

I have an 8300, its only a few years older than the 8700.....it does not MAKE any Beeps at Startup. 

Moderator
Moderator

RE: XPS8700 Issues; need feedback

Hi all,

BeepsWhirl and Denmarfl - I'm sending you both a friends request so I can discuss your cases individually. I'd like some details about the technical support cases you've raised and the service you've both had as it seems to me that the explanations you've both have been given are very confusing.

For the avoidance of any doubt, please take what I am saying as the official Dell line on a single beep for the Dell XPS 8700 - a single beep on POST indicates that the POST has completed successfully and will boot to the installed operating system. No parts need to be replaced as this is working as intended.

John C
Dell | Social Outreach Services


Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)