Xps 8500 boot up problem

Hi AniMoy,

Please refer to the video in the link below for troubleshooting ‘Stuck at Dell logo’.

http://dell.to/17yjL5f

Please let me know if this helps.

Thanks for the help

it helped and now i can reach windows

but i have a Q:

my SSD dosn't show in the computer

is there any way to make it shows ?

(it's not there since the first use)

will the issue happened again

trying to do like what done in the video but now doesn't help

oh thanks for Answering my Q

i tired and changed it

but now it says:

"Reboot and select proper boot device

or insert boot media in selected boot device and press a key"

what should i do ?

Thanks for the help it helped and now i can reach windows but i have a Q: my SSD dosn't show in the computer is there any way to make it shows ? (it's not there since the first use)

will now i gust after that thing had appeared i went and changed something from legancy to Uthi

not Sure but it worked and i reached windows :)

is my way right it wont make other problems ? because i read some topics they say that it should be Uthi (something like that)

I presume this is Windows 8, so BIOS must be set to UEFI in order to boot.  

If it's booting properly when BIOS is set to UEFI, try turning Secure Boot back on. If it works ok that way, leave everything alone. If it won't boot with Secure Boot enabled, turn it off again.

And don't keep changing settings if you don't understand the consequences of what you're doing. If it ain't broke, don't break it! :emotion-5:

ok

thanks a lot :)

You may need to contact Dell Tech Support directly now because I think you're going to have to reinstall Win 8, or at least boot from a Win 8 disk or USB stick to fix this.

If Dell-Ravi Ch is still reading this thread, he may be able to help you get the Win 8 installation media to fix this problem.

Hi AniMoy,

Please send me a private message with the computer's service tag, Name registered during the system purchase and email address so that I can check what can be done. To send a private message, click on my name and select send private message.

Hi AniMoy, Please send me a private message with the computer's service tag, Name registered during the system purchase and email address so that I can check what can be done. To send a private message, click on my name and select send private message.

Thanks for stepping in Ravi!

Hi Dell-Ravi Ch,

I have the same problem with my computer and lost my installation cd on the last apartment change. I would like to see if you could help me to solve the problem.

Regards,

I have same problem but i tryed to install windows again but says hard drive is locked when i try to unlock hard drive wont show up any where