8 Krypton

RE: Xps One as external monitor

Sorry to chase again, but I'm really keen to resolve as soon as possible in case I need to return the computer.  Have you referred again to the specialist team?

Thanks.

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8 Krypton

RE: Xps One as external monitor

Any news on this?

Thanks.

0 Kudos
8 Krypton

RE: Xps One as external monitor

Any progress with this query?

Thanks.

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8 Krypton

RE: Xps One as external monitor

Please could you provide me with a timescale for a response.

Thanks.

0 Kudos
8 Krypton

RE: Xps One as external monitor

Here's my daily chaser.

Thanks.

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Highlighted
8 Krypton

RE: Xps One as external monitor

Any update on this please?

Thanks.

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8 Krypton

RE: Xps One as external monitor

I have been talking to a different advisor about this (Ravi) via PM, who now tells me that touch functionality is not possible while using as an external monitor.  Please could you confirm that this is also your understanding - the above research from the specialist team advised me that it would work and to purchase a USB upstream cable (which I did):  

1. Is this a different specialist team to the team that Ravi contacted?  

2. If so, then which team is correct?  

3. If the same team, then why are they now providing a different answer now I have already purchased the system?

Please note that this is my eleventh post on this thread to which I have received no reply or acknowledgement.  Is this the right place to be raising questions like this?  If not, then please point me in the direction where my queries will get read.  I would be grateful for a reply from Kaylan-S as so far I have received two completely different answers to my one question.  In fact, I would be grateful for any reply or acknowledgement at all - if only to confirm that my posts are being read.

(Touch has stopped working altogether at the moment, but I'm naively confident that this is only temporary.)

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sduser
1 Copper

RE: Xps One as external monitor

I too have the same question.  Mainly the max resolution.  I have my XPS 13 connected via a mini-display port adapter to the HMDI in of my XPS 2710.  I can only get a max 1080 resolution, even in single display mode. 

I did attempt to install a couple of Dell's 27" monitor drivers just to see, but setup did not see the monitor as connected.  I cannot figure out if this is a Intel Graphics issue on my XPS 13, or a limitation of the XPS One. 

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sduser
1 Copper

RE: Xps One as external monitor

I think I may have answered my question. My Mini Display Port to HDMI adapter has a max resolution of 1080p.  From what I saw online, all adapters appear to have the same limitation.  I have ordered a Mini Display Port | HDMI cable that will arrive next week that notes a max resolution of 2560 x 1600 in "Dual Mode" if supported. I will provide an update once it arrives and I test it out.

Cable: Monoprice (2560 x 1600 Max)

Adapter: Monoprice (1920 x 1980 Max)

 

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mbarley
1 Copper

RE: Xps One as external monitor

I just came across this thread to see how to get the touchscreen to work, and may be able to help out with the full resolution issues. I have mine connected to a pc with a 780GTX, so I knew it had adequate power to drive the resolution. The problem is, a lot of laptops are limited to 2048x1536, which isn't as many pixels as what the 1440P display has inside the XPS 27.

Try searching your computer to see what video card you have and do research upon it and see if it's capable of driving the resolution.


If you can't find that, then try searching online for the exact model of your laptop and find the video card from a detailed specification sheet, and then proceed to do the above method.

Hope everything is somewhat meaningful.

(I joined due to the lack of dell support 🙂    )

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