WhyMeCpu
1 Copper

dell dimension e521 problem

So I have a dell dimension e521 and I recently replaced the power supply put every thing back together but I got a bios error "keyboard failure invalid configuration information - please run setup program" ya ok easy not so the USB ports are not working but every thing else is fine also i removed the floppy disk drive from the computer a long time ago cant get the USB to find it and no its not the keyboard

0 Kudos
4 Replies
7 Plutonium

RE: dell dimension e521 problem

CMOS battery is dead.  Get a new one and start from there.  Then enable legacy usb and usb floppy in bios.  Duracell DL2032 batteries are easily found in the grocery store phharmacy section because blood sugar machines use the same batteries.   Once the cmos battery is replaced and bios set correctly everything will be "remembered"

 

 


Report Unresolved Customer Service Issues
here

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support






Get Support on Twitter @DellCaresPro

WhyMeCpu
1 Copper

RE: dell dimension e521 problem

Just got a new cm's battery

0 Kudos
Sanction27
1 Copper

RE: dell dimension e521 problem

Have the same issue...CMOS battery replacement didn't help

0 Kudos
Jobby Issac
2 Iron

RE: dell dimension e521 problem

Please check by replacing the keyboard. If you feel the same trouble, please update the bios and input / output drivers. Hope now your problem will be solved.

0 Kudos