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L Kelley
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hard-disk drive failure - pre-boot assessment results

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Our computer is giving the message "hard-disk drive failure press f1"  but it just keeps repeating that message when I press f1. 

I have run the ePSA Pre-boot system assessment.  It gives a green check to all devices listed on the left but lists n/a for hard drive.  But at end of test it tells me everything is ok.  

Does this mean my hard drive is shot?  Any suggestions?

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9 Rhodium

RE: hard-disk drive failure - pre-boot assessment results

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Does the system see the hard drive at all? It sounds like the answer is no (F2 at powerup to check).  If that's the case, then yes -- the drive is shot.

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L Kelley
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RE: hard-disk drive failure - pre-boot assessment results

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When I turn on the computer and press f2 when the dell symbol appears the "Aptio Setup Utility" page comes up.  I can move over to the "boot" tab.  If I go down that page the "boot mode (UEFI)" is black and cannot be selected.  

What does that mean?

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L Kelley
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RE: hard-disk drive failure - pre-boot assessment results

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please see the additional info below.  I'd appreciate your advice.

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9 Rhodium

RE: hard-disk drive failure - pre-boot assessment results

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Look under "drives".  Is the hard drive showing there?

It sounds like the drive is completely dead.

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L Kelley
1 Nickel

RE: hard-disk drive failure - pre-boot assessment results

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If I turn on the computer it says:

hard-disk drive failure.  Strike the f1 key to continue.  f2 to run the setup utility.

When I strike f1 it says:

No boot device available.

SATA 0: None

SATA 1:  Installed

Strike the f1 key to retry boot. f2 to run the setup utility.

That is all I get.  I cannot get to my desktop or anywhere that lists the drives.

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9 Rhodium

RE: hard-disk drive failure - pre-boot assessment results

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Are there two drives in the system?  If so, what model system do you have?

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L Kelley
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RE: hard-disk drive failure - pre-boot assessment results

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I don't think so...  

It is a inspiron 660s.

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9 Rhodium

RE: hard-disk drive failure - pre-boot assessment results

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SATA 1 is probably the optical drive.   Your hard drive has indeed failed -- it would be attached to SATA 0.

You will need a new 3.5" desktop SATA drive to replace the faulty one.

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L Kelley
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RE: hard-disk drive failure - pre-boot assessment results

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Bummer.  But thank you so much for your help Smiley Happy

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